Customer reviews from zerowater.com
ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Average customer rating
4
(455 Reviews)
Rating breakdown 455 reviews
5 Stars
255
4 Stars
79
3 Stars
38
2 Stars
36
1 Star
47
76%of customers recommend this product.
(
294 out of
386)
Customer Reviews for ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Customer Rating
3
Spigot leaks frequently
on August 22, 2023
Posted by: bodozerd62
Length of ownership:6 months
I really like this water filter dispenser but I am constantly having issues with the spigot leaking. No matter what I do, I’ve had to empty it several times and redo the spigot and it’s getting pretty tiring to have to deal with this on a constant basis. I really wish they could come up with a better design for the spaghetti because I do like the dispenser itself.
Response from zerowater.comBy ZeroWater Team, August 23, 2023
Thank you for submitting your feedback, your comments will be shared with the appropriate parties. If you would like to discuss your experience in more detail with us we can be reached by phone at 1-800-503-2939 or by email at customerservice@zerowater.com
Written by a customer while visiting zerowater.com
Posted by: Yogini
Length of ownership:1 month
Verified Purchase:Yes
This is a great unit. Looks beautiful but definitely needs a stainless spigot.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
2
Spigot is very cheaply made - order additional one
on October 14, 2023
Posted by: Sujan
Length of ownership:1 month
Verified Purchase:Yes
It looks great but made with cheap parts - Such as Spigot is totally waste!
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, October 17, 2023
Thank you for submitting your feedback, your comments will be shared with the appropriate parties. If you would like to discuss your experience in more detail with us we can be reached by phone at 1-800-503-2939 or by email at customerservice@zerowater.com
Written by a customer while visiting zerowater.com
Customer Rating
3
No replacement parts!
on October 17, 2023
Posted by: Elizabet4
Length of ownership:1 year or longer
We've bought at five or six dispensers and hundreds of filters over the years because we like the water, but we are going to look elsewhere.
The filter holder in our 40-cup dispenser has had a problem with mold almost from the very beginning, so we wash it frequently, but now it's developing cracks.
I tried to order this part from customer service, but the only way you can get a replacement is to order a whole new dispenser! That's just crazy!
We've bought these dispensers as gifts in the past, but now I wouldn'teven recommend ZeroWater dispensers to a friend without the caveat that they must consider it *disposable,* because there is no way to order replacement parts.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, October 17, 2023
Thank you for contacting ZeroWater. Sorry to hear of the issue with your dispenser. An order has been placed for a replacement. Allow 5-7 business days for delivery. We apologize for the inconvenience and appreciate your business.
Written by a customer while visiting zerowater.com
Customer Rating
5
The best water filtration system in the market
on November 8, 2023
Posted by: Anonymous
Length of ownership:1 month
Verified Purchase:Yes
It lives up to the hype the water is perfect zero contaminants I had a tested zero me and my wife use a daily coffee taste better just drinking the water taste better I think it taste better than the springwater that you buy we also use it for cooking it is the best filter water System and believe me I’ve tried most of them zero water is just that zero water zero contaminants I would recommend it for everyone
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Brandy r
Length of ownership:1 month
Verified Purchase:Yes
Works great and looks good anywhere . This is my second one, because of how much I like this product and the size helps keep clean water ready anytime.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: shp970
Length of ownership:1 month
Verified Purchase:Yes
I’m very happy with Zerowater! I just bought my second system, the other one lasted 15 years or more! I like that I’m not contributing to plastic bottle waste and use my own water! The new shape is fun!
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
3
This seems like their best dispenser and I want to
on December 6, 2023
Posted by: PDX Lara
Length of ownership:1 week
...love it! I love the in home filtering for a reasonable price (although the filters are pricey). However, I was hoping to get away from the use of plastics. Not only are they terrible for our environment, we all ingest a huge number of plastic particulates and I was hoping to reduce that in my water filtration.
Although this is their only non-plastic container, it's frustrating the catch basin in the top is plastic. I anticipated the filters would be contained in plastics, sadly, but they could've used metal or glass to hold the filter and pre-filtered water. (NOTE: is this something you could offer as an additional accessory? I would pay extra for it, even though I think it should've been included.)
The other issue I've seen in other reviews is the spigot is not very good, and I've also found that to be true. After fiddling with it quite a lot, I thought I had fixed the leaking, only to find a kitchen covered in water from an invisible leak running through the night. (After close inspection I found a small leak that ran from the bottom of the spigot, between the glass container and metal base, and out the back onto my counter and floor.) I have ordered a new stainless steel spigot, hopefully that solves the issue.
I would also agree with those comments about the height of the spigot. I have another countertop water dispenser and the spigot is much closer to the bottom and we just align it with the edge and dispense water below the edge, so this spigot could be much lower to avoid needing to tip the dispenser when it gets low.
I hope in the short term these improvements can be made. I would seriously be interested in a glass or stainless basin, if you produce one or it becomes available somewhere, pleae let me know!
Longer term, I hope you can find a way to made a filter without plastic! Please produce a glass or stainless steel filter sleeve, then you can sell the filtration components in an unbleached paper filter, perhaps?
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, December 7, 2023
Thank you for submitting your feedback, your comments will be shared with the appropriate parties. If you would like to discuss your experience in more detail with us we can be reached by phone at 1-800-503-2939 or by email at customerservice@zerowater.com
Written by a customer while visiting zerowater.com