Thank you for submitting your feedback, your comments will be shared with the appropriate parties. If you would like to discuss your experience in more detail with us we can be reached by phone at 1-800-503-2939 or by email at customerservice@zerowater.com

Thank you for contacting ZeroWater. We understand your frustration with the spigot, we have spoken to a few customers who have the same type of issues that you are referencing. Unfortunately there is no other spigot available for that model, but through my conversations with other customers I have learned a couple tricks to getting the spigot operate more consistently. First; if you have the lever open in a straight up and down direction or a 90 degree angle this seems to help the flow as opposed to having the lever pushed all the way back. Secondly, If you have the upper reservoir slightly off center this helps the vacuum that is created inside the container immensely. The vacuum inside the container is what I believe to be the main culprit that causes the slow flow from the spigot; so if you can create even just the smallest gap from the top of the container and the upper reservoir you should get much less frustrations from the unit. Also, of course we are willing to send another spigot as well if you feel that is warranted.