Customer reviews from zerowater.com
ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Average customer rating
4
(455 Reviews)
Rating breakdown 455 reviews
5 Stars
255
4 Stars
79
3 Stars
38
2 Stars
36
1 Star
47
76%of customers recommend this product.
(
294 out of
386)
Customer Reviews for ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Posted by: DGGG
Length of ownership:1 month
Verified Purchase:Yes
Love always having filtered water on my counter. I use it alot for cooking, coffee etc
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
2
O-ring Leaks
on December 1, 2022
Posted by: Anonymous
Length of ownership:6 months
I bought this about a year ago and it is more of a counter ornament than a water dispenser. Actually, it dispenses water, but through the provided o-ring/ washer that seperate the spigot from touching the glass directly. If I tighten the spigot too much, the o-ring warps and has openings. If the spigot is not tightened enough, the slightest pressure makes the spigot twist. Can't tell you how many times I've accused others of being rough on it only for it to leak just sitting overnight. I've considered caulking the outside of the spigot just to resolve the issue.
Also, I don't know what size glasses others are using, but I can only use a coffee mug to fit low enough to place underneath the spigot without hanging it over the counter.
Response from zerowater.comBy ZeroWater Team, December 14, 2022
Thank you for your feedback, if you would like to try another spigot assembly to see if that resolves the issue for you we would be happy to send you one free of charge. Just call 1-800-503-2939 for assistance
Written by a customer while visiting zerowater.com
Customer Rating
4
Good with design flaws.
on December 18, 2022
Posted by: HappyOwner
Length of ownership:1 year or longer
I love this dispenser and in my opinion it looks the nicest of all the water filters no the market, but have a couple complaints that might help someones purchasing decision.
Unfortunately the metal base is too short for this unit in two ways. They've essentially had to heighten the spigot location on the glass making the last 2-3 inches of water inaccessible unless you tilt the glass container. Secondly even with the metal base and heightened spigot location you can still only fit coffee cup sized cups underneath without having to tilt them. All those normal sized 16oz glasses you normally use will not fit without tilting. Because of this, I have to use this at the edge of a counter top making the metal base and heightened spigot placement pointless.
Also the plastic spigot is a bummer. I've yet to find a metal one to replace it, but like others I will be doing so.
It's still worth buying, as I believe Zerowaters filtration to be one of the best, just keep these little nuances in mind when purchasing this specific unit.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Sheebs
Length of ownership:1 month
Verified Purchase:Yes
We thought we were going to really like it.
We really enjoyed the water the first two filtrations then it started to taste fishy. The spigot is so far from the bottom of the container you never get to use all the water. The plastic spigot came loose and leaked water for us multiple times also.
Really not happy and not even using it anymore unfortunately.
We really enjoyed the water the first two filtrations then it started to taste fishy. The spigot is so far from the bottom of the container you never get to use all the water. The plastic spigot came loose and leaked water for us multiple times also.
Really not happy and not even using it anymore unfortunately.
Response from zerowater.comBy ZeroWater Team, January 12, 2023
Thank you for contacting ZeroWater. Please call our Customer Service Team at 800-503-2939 or email customerservice@zerowater.com, we will be happy to assist.
Written by a customer while visiting zerowater.com
Customer Rating
3
Mine leaks
on January 7, 2023
Posted by: Tommy111111
Length of ownership:6 months
I have done everything possible to tighten and and assemble this nozzle to stop it from dripping and can't make it stop. It is fairly cheap plastic and can't believe this design flaw exists. Disappointing.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, January 12, 2023
Thank you for contacting ZeroWater. Please call our Customer Service Team at 800-503-2939 or email customerservice@zerowater.com, we will be happy to assist.
Written by a customer while visiting zerowater.com
Posted by: Michelle C
Length of ownership:1 month
Verified Purchase:Yes
We love this water filtration system! I feel so much better knowing my kids ages 8, 6, and 3 are now getting pure water. We love the taste! My kids tell us when it’s time to change the filter because the water starts to taste “icky.” We can all taste the difference in our Zero Water. I only wish the filters lasted longer, but our city water is terrible so we do go through filters really quickly.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Mong
Length of ownership:1 month
Verified Purchase:Yes
Hello,
I had used Zerowater filiter for almost 8-9 years and decided to buy this 40 cup glass with two additional filters. The filters were first delivered but the glass task wasn't. I contacted Zerowater and found that you did not send it. The person that I talked to requested to ship, but this shipping did not move on for 1-week at pick-up place and then started to ship. Finally, this water tank delivered to my place in almost 2-3 weeks. Unfortunately, I could not pick it up becuase I was out of the town on the develivery day. The water tank had sat on my door for almost 10 days. Your company should set up a robust order and delivery system and provide a shipping tracking right after order. I was very disappointed with this service. The water tank is nice, but I found that water leakage was occuring in the facet for filter and water tap. It is not that good qualtiy of the product. I hope that you put more effort into improving its quality.
Thanks
I would recommend this to a friend!
Response from zerowater.comBy ZeroWater Team, May 23, 2023
We apologize for the delay with your order and the leaking spigot on your container, we have ordered a replacement spigot for you and we are also sending you a couple of additional filters at no charge for the slow delivery. Your comments will be shared with our shipping department.
Written by a customer while visiting zerowater.com
Posted by: Rima
Verified Purchase:Yes
This is for the 40cup glass dispenser. The plastic potion of the reservoir creates a suction that prevents the water from flowing out the spigot. You have to lift the the plastic potion to get air flow- terrible design. That said, it looks nice and the water taste amazing so I’m satisfied overall and customer service was great. I had to call for other issues which were promptly resolved.
Written by a customer while visiting zerowater.com