Customer Reviews for ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Customer Rating
1
Glass - great! Taste and smell - HORRIBLE!!
on January 18, 2024
Posted by: Vwags
Length of ownership:6 months
I love the concept of a glass dispenser. I was thrilled and finally decided to spend the money. I got a replacement faucet part as almost every review said the original leaked. Worked great.
BUT!!!!! BUT!!!!! The water had a HORRIBLE FOUL DISGUSTING taste and smell. Sadly, I can't taste or smell but after making 3 weeks worth of smoothies with that water (I have health issues so smoothies are my entire diet and safe clean water is a must), and getting very sick after drinking those, someone realized it was clearly and obviously the water. They took one of my smoothies and smelled it and they felt sick. They got some water from the dispenser and said it smelled extremely bad. My animals were all sick as well!
Also, 2 different filters were tried. BOTH produced HORRIBLE tasting and smelling water!!! BOTH!!
This dispenser was EXPENSIVE!!! This is NOT OK!!!! People depend on this actually working so we don't get sick vs it making us sick!!! I must trust that this dispenser works and produces good safe clean water. How can I ever trust this dispenser again??? A WASTE!!! BEWARE!!!
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, January 24, 2024
ZeroWater's Ion-exchange resin filters are a reliable and efficient way to get delicious, filtered water. They work by exchanging ions in the water with regenerated ions from the resin beds, which can remove a variety of contaminants from water, including lead, nitrates, sulfates, calcium, magnesium, and other heavy metals. The exchanged ions bind with the contaminants, making them much easier to filter out. Our combination of cation and anion exchange resins can reduce 99.6% of dissolved contaminants in your water. However, when the filter is exhausted no more contaminants can be filtered out and an unpleasant smell and taste may be present. This is a common cause of overuse and can also occur by pouring hot water into the filter or freezing it. Be aware, though, that while the smell is unpleasant, it does not indicate any harm or danger. It is only time to replace your filter. Change your filter once the TDS meter reads 006.
Written by a customer while visiting zerowater.com
Customer Rating
5
Looks Great
on January 30, 2019
Posted by: wolfdog
Length of ownership:1 week
Had my 40 for less than 24 hours. Set it up last night and the meter read 000. Today the meter reads 005. The water has a acidic metallic taste. Did a live chat a few minutes and the zero water rep said this isn't the system for me. Tested my water out of the tap 3 times and got 3 different numbers from the meter. Don't know how accurate the tester is. Going to try fresh water and see if i get the 000 reading again. I will keep the 40 cup unit and get used to the taste i suppose.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
1
Untrustworthy Company
on January 9, 2024
Posted by: Nate1122
Length of ownership:1 year or longer
They sent out a survey request with a 15% off next purchase teaser. , which I filled out and sent back. They sent the discount code which didn't work. I contacted them and they stated "Sorry, we are having difficulties with our code system". Months later, after emailing several times (and no discount code), they are now ignoring me. I'll let you decide if you want to trust this company.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, January 10, 2024
We apologize for the difficulty using the survey code, here is a code that has been verified and will currently work on the website now.
REC6V2746
This code is for $20 off any order.
Thank you and we appreciate your patience.
Written by a customer while visiting zerowater.com
The filter began to put off a chemical taste after a day of use. And I know usually you're supposed to pre rinse filters, but it said on the packaging of the filter that pre rinsing the filter wasn't necessary, so I didn't. And then I got this taste. It tasted the way burnt rubber smells, that's the best way I can describe it. Not good. Not good at all. And this filter was expensive. Now it's going in the dumpster. Very disappointed with this company.
Also, I looked into this online to see if I'm not alone, and I'm not. I saw hundreds of other people saying the exact same thing.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, September 8, 2023
Thank you for contacting ZeroWater. An order has been placed for a replacement filter as this is not the norm for our filters. We apologize for the inconvenience and appreciate your business.
Written by a customer while visiting zerowater.com
I am very happy with my purchase. The water tastes great and the meter has shown me the difference in tap water, bought purified water and Zero water. It was a good investment in my opinion.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
The water didn't stay "filtered" after three days. When I moved the filter to a small zerowater pitcher, it filtered the water well (still at zero particles).
No, I would not recommend this to a friend.
Written by a customer while visiting zerowater.com
Customer Rating
5
Excellent for filtering water
on February 5, 2021
Posted by: Sergio
Length of ownership:1 year or longer
We have been with zero water for when it first came out on the market, I believe it was back around the late 1990’s and we are still using zero water filtration system, we were in New York City and now we are in Orlando, Florida, and we are still using Zero Water filters and system it’s the best system for filtering water,We have recommending and have recommended to all family,friends and code workers and we worked for New York Transit. Now we retried and in Florida retried and still using Zero Water Filtration System
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
I really appreciate my Zero Water filter. Friends stopped by and were more than curious about it and I gave them a taste and showed them the difference between Zero water and city water. You also take really good care of your customers and I appreciate that
Written by a customer while visiting zerowater.com