Customer reviews from zerowater.com
ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Average customer rating
4
(456 Reviews)
Rating breakdown 456 reviews
5 Stars
255
4 Stars
80
3 Stars
38
2 Stars
36
1 Star
47
76%of customers recommend this product.
(
294 out of
387)
Customer Reviews for ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Customer Rating
4
What I expected but needs design change
on September 24, 2019
Posted by: Moreno
Length of ownership:1 week
As what i expected. I think the top half of the water unit is wasted space. Water should be Top half of water cooler is wasted space. Should be able to fill to the top half as well as the lower half without leaking. Guess its for looks just unnecessary or make smaller or allow it to fill it up with water. And I'm sure the filters can be refined to last even longer than they do especially in parts of the country that have higher TDS readings.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: M Tierney
Verified Purchase:Yes
It leaks. I’ve put in the washers for the spigot three times. I think they are too soft. I’m looking into different ones from the hardware store and caulking.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, December 7, 2023
A replacement spigot assembly has been ordered for you. We apologize for any inconvenience this has caused.
Written by a customer while visiting zerowater.com
Posted by: Concerned patron
Length of ownership:1 month
Verified Purchase:Yes
I had to replace the faucet with a new one and the suction is too tight on filtration basin to allow decent flow of water. I had to drill holes around top to fix the problem.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, April 6, 2022
Thank you for your feedback, we have made some improvements on these problem areas certainly to alleviate the concerns you have voiced. We appreciate your business.
Written by a customer while visiting zerowater.com
Customer Rating
1
Spigot leaks EVERYWHERE
on May 30, 2022
Posted by: Ihatethiswaterfilter
Length of ownership:3 months
I loathe this product. It looks pretty but it leaks ALL over my counter and has ruined a ton of my toddler’s sticker books and coloring books that we kept on the counter behind it. It also soaked my bar stool that was on the other side of the counter and now it has a huge water stain. Terrible product and the company seems to be totally happy to just produce it knowing full well that they are using a cheaper spigot that will leak when they could be using something of higher quality that wouldn’t leak!!
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, June 1, 2022
We apologize for the leaking spigot on your dispenser, we can assure this is not the norm for this product and if you would like a replacement spigot we would be happy to send one to you. Please call 1-800-503-2939
Written by a customer while visiting zerowater.com
Posted by: Eric Gumkowski
Length of ownership:1 month
Verified Purchase:Yes
It works great and is super convenient. We never run out of great tasting zero water.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Water Obsessed
Length of ownership:1 month
Verified Purchase:Yes
I really like the size, but it leaks all over the place.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, February 27, 2023
Make sure the rounded sides of the gaskets are facing into the glass and then you must find a bit of a "sweet spot" if you will with the tightness of the nut on the inside of the spigot. It cannot be too tight and obviously it cannot too loose. It really takes trial and error sometimes but if you find the perfect tightness it will not leak.
Written by a customer while visiting zerowater.com
Customer Rating
2
Spout is a fail and has been since day one
on March 14, 2023
Posted by: Ignored input
Length of ownership:6 months
I am very happy with my zero water products in the past, however the flimsy spout made of plastic and the silicone gasket combine to cause intermittent leaks that are unpredictable at best!
Why sell a product that multitudes of customers have complained about since the introduction of the product?? Fix the spout!! Also the reason for placing the spout so far up from the bottom of the glass container would be solved by the inverted dog bowl
That lifts the container up!
Why sell a product that multitudes of customers have complained about since the introduction of the product?? Fix the spout!! Also the reason for placing the spout so far up from the bottom of the glass container would be solved by the inverted dog bowl
That lifts the container up!
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, March 15, 2023
Thank you for submitting your feedback, your comments will be shared with the appropriate parties. If you would like to discuss your experience in more detail with us we can be reached by phone at 1-800-503-2939 or by email at customerservice@zerowater.com
Written by a customer while visiting zerowater.com
Posted by: Capt Frank
Length of ownership:1 year or longer
Verified Purchase:Yes
Perfect solution to my 1 gal distiller! I can ensure off gassing and have a beautiful storage/dispenser.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com