Customer reviews from zerowater.com
ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Average customer rating
4
(456 Reviews)
Rating breakdown 456 reviews
5 Stars
255
4 Stars
80
3 Stars
38
2 Stars
36
1 Star
47
76%of customers recommend this product.
(
294 out of
387)
Customer Reviews for ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Customer Rating
1
It leaks
on January 20, 2024
Posted by: Gala
Length of ownership:1 year or longer
I like how the filter looks like, but it leaks. I've tried to twist it harder in order it not to leak, but it doesn't help. I've asked other people to do it it doesn't help as well. I've ordered extra filters. Now I cannot use the filters and the filter itself because it leaks :( Very disappointing.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, January 24, 2024
We have replacement spigots available for this model, please contact customer service and a new spigot will be sent to you. 1-800-503-2939
Written by a customer while visiting zerowater.com
Customer Rating
2
looks great, doesnt hold half of what it claims to
on February 27, 2018
Posted by: 0watersince2007
Length of ownership:1 week
I just received my new 40 cup dispenser and I am very unhappy with it. It is terribly designed and can not hold 320 oz (2.5 gallons of water). I'm assuming that 2.5 gallons is with out the filter and tub inside of it. Thanks to them taking up most of the interior room in the tank. Additionally the spigot is quite high so there's a good amount of water you don't have access to. So this is more like a 1 gallon (16 cup) dispenser. It looks pretty (bottom part does remind me of a dog food dish though) but lots of wasted space and the one filter use inside takes forever to fill, and the first part of the filled tank is too low to even come out to drink. The previous one the sold with 2 filter didn't look as pretty but waaaay better designed. you can have this one back I'll keep my old one.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, February 28, 2018
Hello, Thank you for your feedback. When you have unfiltered water in the reservoir and filtered water in the dispenser this will be 40 cups of water. Additionally the spigot sits higher so that you can easily fit a glass under the spigot without having to pull it to the edge of your counter. We hope this helped clear up a few of the comments you made.
Written by a customer while visiting zerowater.com
Customer Rating
3
Inconsistent
on December 22, 2020
Posted by: Jbh6
Length of ownership:1 year or longer
We’ve bought many filters in the past but the current batch either stops flowing or flows intermittently. Have tried banging them to remove air blockage, punching holes in top and widening hole in the bottom, all with mixed results. For the price, these things should have better quality control
No, I would not recommend this to a friend.
Response from zerowater.comBy Josh, ZeroWater Customer Service, December 22, 2020
Thank you for your feedback. I have shared your email with our quality control team. Please call ZeroWater Customer Service at 800-503-2939, we will be happy to assist.
Written by a customer while visiting zerowater.com
Customer Rating
5
Part of my household.
on October 17, 2019
Posted by: Tekken
Length of ownership:1 year or longer
I've had this unit for years and I can't imagine my kitchen without it. Our Florida water has over 300 PPM disolved solids and Zero after the filters. All of our drinking and cooking water goes through our water cooler filter. I've also given up bottled water since the Zerowater tastes so much better.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
5
Looks great and filters well but problems w/valve
on June 5, 2023
Posted by: Merisa1024
Length of ownership:1 month
Verified Purchase:Yes
Your urn is beautiful and the filtration works well but the on/off turn spout doesn't work well at all. It doesn't open or close well leaving a spilled mess underneath.
No, I would not recommend this to a friend.
Written by a customer while visiting zerowater.com
Customer Rating
5
Beautiful Design. Delicious Water
on July 23, 2018
Posted by: MakH
Length of ownership:6 months
I have been using the 40- Cup Glass Dispenser for about 7 months now. It fits perfectly on my counter. I have gotten so many compliments from guests that it looks beautiful. The capacity is great for everyday use like filling my son's bottle, keurig and dog's bowl. And the fact that it has the ZeroWater filter makes me confident I am providing them the best filtered water.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Maria M
Length of ownership:1 month
Verified Purchase:Yes
I have been buying Zero Water pitchers since 2016 and have been recommending it to just about everyone. However, this is my first time buying this larger size. I opened my package Dec 25, as my Christmas gift to myself. Yesterday I notice that the white filter area has black, mold-like spots around the filter and on the brim. Please respond to me as I am highly disappointed.
Written by a customer while visiting zerowater.com
Posted by: Bridgette
Length of ownership:1 month
Verified Purchase:Yes
The filters are not easy to put into perfect place, especially for arthritic hands. Having to fill the water so slowly makes it more challenging to have enough good, clean water on hand.
No, I would not recommend this to a friend.
Response from zerowater.comBy CH, 1, May 12, 2021
We apologize your system was not convenient for your situation, we do appreciate your feedback
Written by a customer while visiting zerowater.com