Customer reviews from zerowater.com
ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Average customer rating
4
(456 Reviews)
Rating breakdown 456 reviews
5 Stars
255
4 Stars
80
3 Stars
38
2 Stars
36
1 Star
47
76%of customers recommend this product.
(
294 out of
387)
Customer Reviews for ZeroWater - 5-Gal. Water Cooler Filtration System - Blue
Customer Rating
3
Leaking spigot
on March 25, 2024
Posted by: CourtneyR31
Length of ownership:1 week
The filter works great and does remove all total dissolved solids according to the included TDS meter, which is the reason I didn't rate lower. The issues I have with the product though is the with spigot. It started leaking within a week or two, even after I tried tightening the metal nut on the back. But even if it wasn't leaking, it is annoying that the spigot opening is so high up on the container. There's a couple inches of water in the container that I can’t use because it's below the opening. It's weird to me because I think most people could situate it at the edge of a counter or shelf and not have issues getting a cup under it, but even if they couldn't, it still isn't high enough to to fit any cup under it, so I'm not sure why they put it where they did. The final issue I have with it is where the filter sits in the container. The end of the filter sits just a few inches above the bottom so because of the way gravity and water pressure works, the container only fills about halfway before there isn't enough pressure from the top basin to push anymore water out into the bottom basin. And because of where the spigot is, that means I get only a few inches of water before I have to refill it again. But maybe that's just an issue with any water filter pitcher, who knows?
I would recommend this to a friend!
Response from zerowater.comBy ZeroWater Team, March 28, 2024
Thank you for contacting ZeroWater. From time to time the filter can develop an air lock, some little air pockets or air bubbles that get trapped down inside the filter. Typically this is an easy and quick fix, simply remove the filter from the container and unscrew it from the tray. Then hold the filter sideways/horizontal and grip the filter very tightly and shake the filter with some good force side to side and back and forth 8 to 10 times. This will loosen the filter media and break the air lock. We apologize for the leaking spigot on your glass dispenser, we do have replacement spigot assemblies available. Please contact customer service directly at customerservice@zerowater.com or 1-800-503-2939
Written by a customer while visiting zerowater.com
Customer Rating
5
Worth Every Penny....
on April 1, 2024
Posted by: Kamaaina
Length of ownership:1 year or longer
I bought one of these with a great wooden stand for my kitchen years ago. I would never think of anything else for my Zero Water use.
Written by a customer while visiting zerowater.com
Customer Rating
2
Don't buy this one!
on April 22, 2024
Posted by: W4T3R
Length of ownership:1 month
I believe the filters are good but this pitcher is VERY poorly designed. The valve simply is as low quality as is possible. The hole for the spigot is like 2 inches from the bottom so if you can only use like 80% of the water.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, April 25, 2024
The glass container is meant to be filled continuously, thus making the water beneath the spigot irrelevant. Once the water tests above the 006ppm mark simply empty the entire container into your sink then rinse, dry, and replace the filter.
Written by a customer while visiting zerowater.com
Posted by: Rick S
Length of ownership:3 months
Verified Purchase:Yes
Good size, but the spigot is plastic, and the gasket does not seal well and allows for the water to leak out.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, May 1, 2024
Thank you for contacting ZeroWater, make sure the rounded sides of the gaskets are facing into the glass and then you must find a bit of a "sweet spot" if you will with the tightness of the nut on the inside of the spigot. It cannot be too tight and obviously it cannot too loose. It really takes trial and error sometimes but if you find the perfect tightness it will not leak.
Written by a customer while visiting zerowater.com
Posted by: Packing
Length of ownership:1 month
Verified Purchase:Yes
Very much like the glass container and the large 40 cup size. But the plastic spigot is flimsy. I doubt it will last very long.
Response from zerowater.comBy ZeroWater Team, June 18, 2024
Thank you for your feedback, some of our customers have actually preferred to replace the spigot with a stainless steel model. You can find dozens of options on Amazon that are very affordable. Just search for "5/8ths spigot for water dispenser"
Written by a customer while visiting zerowater.com
Customer Rating
4
Great Dispenser - but buy a new spigot
on October 6, 2024
Posted by: Bearbear
Length of ownership:1 year or longer
Like a lot of the reviews have mentioned - the spigot leaks. It ended up leaking so bad over night that it ruined one of my cabinet doors below where it was sitting. It’s all warped from the water.
BUT once replacing the spigot, it’s been perfect. It looks great and holds a ton of water. So just do yourself a favor and buy a new spigot if ya end up purchasing this. Not worth the hassle of leaks
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Anonymous
Verified Purchase:Yes
Nice looking design but the spigot is chintzy silver colored plastic. 40 cups is a lot of water and it would be nice to have this design in a smaller size. I don’t like the filters, it leaves the water with a flat taste.
Written by a customer while visiting zerowater.com
Customer Rating
2
Waste of money
on December 23, 2024
Posted by: Thom828
Length of ownership:1 year or longer
Leaked endlessly, tried countless times to tighten it, adjust it nothing helped, I even went beyond what came with the pitcher, have had it for a year been sitting unused for 10 months I just haven't been back to this website since. Keep raising the price of your filters and you'll lose a lot of customers.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, December 24, 2024
We apologize for the issue with your spigot, we have ordered a replacement spigot to be sent to you and a complimentary filter for the trouble. Thank you for your feedback and we appreciate your business.
Written by a customer while visiting zerowater.com