Customer reviews from frigidaire.com
Frigidaire - Gallery 26.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
1.8
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
3
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
17
18%of customers recommend this product.
(
3 out of
17)
Customer Reviews for Frigidaire - Gallery 26.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Poorly designed product- major buyers regret
on August 31, 2018
Posted by: Milagrowl
from New Albany, Ohio
We've had this fridge for 3 years and it is one of the worst appliance decisions we have ever made. It has needed professional repairs twice for the ice maker because the lines freeze and water spills into the drip pan. The ice maker constantly jams and spits out extra ice after you pull your glass away. If the ice maker also randomly stops making ice for a few days and we run out. It is constantly making obnoxious noises. The drawers, shelves, and door storage are flimsily made to bad tolerances. Two of the door shelves are broken due to the weight of the condiments they were designed to hold. The shelves in the freezer are not wide enough for the supports and are constantly falling down. The only thing we like about the fridge is the smudge free finish.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 4, 2018
Hi Milagrowl!
We apologize for your experience with your refrigerator and any frustration it has caused. In researching, we were unable to locate any contact with us or service repairs pertaining to your concerns.
So that we are able to properly assist you and address any matters, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We apologize for your experience with your refrigerator and any frustration it has caused. In researching, we were unable to locate any contact with us or service repairs pertaining to your concerns.
So that we are able to properly assist you and address any matters, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice Maker Problems
on February 1, 2016
Posted by: SKL01
from Dallas, TX
Bought this in Nov. 2015, had nothing but problems with ice maker - it won't stop dispensing! They have replaced 2 parts including the ice maker and still won't stop dispensing! It doesn't happen all the time, but when it does, it's a mess to clean up!
Very unhappy
Very unhappy
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, February 3, 2016
SKL01, we understand that you are having some concerns with your ice dispenser. If you need any assistance, please feel free to connect with us directly. -Thanks!
Written by a customer while visiting frigidaire.com
Customer Rating
1
HORRIBLE!!!
on April 28, 2017
Posted by: Learned hard lesson
from Houston, TX
I've now had this junk 14 months and regret ever wasting my money!! The doors are not even, freezer side was replaced, still not even. The ice maker should be renamed to ice attitude, only makes ice sometimes and it decides if it will give you cubes or crushed no matter what you select. I have no idea what fits on the bottom fridge door, most stupid design I've ever seen. The drawers are squeeky and difficult to open or close. Had to have heat element replaced in microwave during 2nd week and dishwasher is even worse!!! Dishes are never clean, even on the scrub selection and the microwave is now making a rumble noise. I will be replacing all these imitation (oven too) appliances next month.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist, May 1, 2017
Oh no Learned hard lesson! We hate to hear that you are not satisfied with your purchase. In researching, I was unable to locate any recent contact pertaining to any of your matters. So that we are able to assist you as best as we can, we would like you to contact us by phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Respectfully- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
I wish i had read the reviews before i purchased
on July 16, 2018
Posted by: Constance67
from Hollywood, FL
[This review was collected as part of a promotion.] I purchased this refrigerator 3 years to the day. Woke up Saturday morning to the temperature reading over 55 degrees. Unfortunately i didn't take out the extended warranty and don't have any additional money to fix a refrigerator that is still practically new. I would never purchase a Frigidaire product ever again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, July 19, 2018
Yikes! Sorry to hear that you are going through that, Constance67. Please reach out to us directly at 1-888-203-1389 M-F from 8a-8p and we will be happy to see how we can help. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad buy
on January 3, 2017
Posted by: Chuck Noeltner
from Rogers, AR, United States
[This review was collected as part of a promotion.] I bought my refrigerator 2 Months ago. I have had nothing but trouble with the ice maker. 1st time serviceman came out due to it was not making ice and replaced a part. 2 time the serviceman came out due to it the ice maker would not dispense Ice. Something in the aluger was wrong the fines bent and looked it up. Now waiting on the serviceman again same problem but now the Ice maker bend ice cracked and will not dispense ice again. I bought it because I wanted a bigger Ice bend. But since I have had it for 2 months I have to reach in and get cubed ice. But I like crushed ice. I wish I would of spent more money for a better refrigerator. Ice maker is noisy and it kicks Ice out the floor when it was working.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, January 16, 2017
I hate to hear about your icemaker experience, Chuck Noeltner. Please look for my email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible!
on August 9, 2018
Posted by: AngryInTexas
from Houston, Texas
We bought this refrigerator when we built our home. It is nice to look at while not completely smudge proof however it is terrible.First the ice maker stopped dispensing cubed ice, only crushed. No matter the setting. Then one day I noticed the temp was 55 degrees. After looking further into it the entire coil was iced over. Most of the food had already spoiled in the refrigerator and freezer so we salvaged what we could and threw the rest out. Unplugged the unit and let it competely thaw out. After thawing out completely we plugged it back up and resumed use. About a month later came home from work to a refrigerator full of spoiled food, again. And again the coil was completely iced over. Same song and dance. We decided maybe the ice maker was spilling water down the back causing the coils to freeze with the excess water, we turned the water pressure down.....another 2 weeks later, SAME problem. This time we had to purchase an old refrigerator from a friend to put in our garage to keep our food as we had just went grocery shopping. So this time we decide to completely DISCONNECT the water line to the ice maker because surely if no water is running to it = no excess water = no iced over coils.....WRONG!! Last week, again the temps were 59 degrees. No way this should happen over and over again. After reading other reviews I assume it is the seal not sealing completely causing moisture build up. Any way you look at it I am terrible disappointed and will warn all family and friends against making this purchase!!
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 20, 2018
Thank you for sharing your concerns with us, AngryinTexasAs both a representative and a consumer, I certainly appreciate and understand your frustration. We are happy to review your situation for what options may be available to resolve your concerns. If you still have a concern of sorts, contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
2
I would not buy this again
on May 10, 2016
Posted by: SLV51
from NC, United States
As other have said, problems with ice maker, VERY noisy, water dispenser tubing is too short, could have gone 1/4 " longer (ya I know, added expense) freezer door needs to be pushed close to make sure it is closed, display feature doesn't work well, while trying to adj the frig temp it got down to 34* and now can't change therefore some of the things in frig freeze....
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Issues on Issues
on February 9, 2017
Posted by: CallMeRed
from Atlanta, GA, United States
We got this fridge almost 4 years ago and have issues with the ice maker very frequently. Now, the whole fridge has stopped cooling. Got home to a huge puddle of water in front of the fridge from it dripping out of the ice chute all day. Not to mention all of our food has gone bad. Will never buy another frigidaire again!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 10, 2017
Oh no! CallMeRed, I am so sorry, this is not the experience we want for our customers. If your outlet has power, the circuit breaker has not been tripped, and your refrigerator is not plugged into a GFI outlet, you would need to seek service. You will find a list of authorized service providers by zip code, on our website. Should you need assistance please reconnect with us directly by calling Mon-Fri 8a-8p EST or Saturday 9a-6p @ 877-435-3287. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com