Customer reviews from frigidaire.com
Frigidaire - Gallery 26.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
1.8
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
3
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
17
18%of customers recommend this product.
(
3 out of
17)
Customer Reviews for Frigidaire - Gallery 26.0 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Garbage
on March 19, 2017
Posted by: Robc
from NJ, United States
We bought this about 6 months ago and we hate it. It doesn't have cold water, you can read that in the fine print. The ice maker jams almost every day or gets confused between crushed and cubed. It is quite load as well. The only cool feature is the spot for frozen pizzas in the freezer.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist, March 28, 2017
Yikes Rob! We hate to hear that you are not satisfied with your refrigerator and we would like to properly assist you with any matters that you have experienced. If you can contact us directly at via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Respectfully-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Piece of junk
on June 4, 2017
Posted by: mpdeaton
from Cave Spring, GA
I bought this refrig. in 2014 and am sorry I did. Ice cubes fall out of the ice maker into the freezer compartment. The ice dispenser does not stop quickly, overfills the glass and spills ice cubes on the floor. The cantilever sliding glass shelf will not hold heavy items like a watermelon. Ours broke easily.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, June 6, 2017
Hi Mpdeaton, thank you for your valued feedback. Your input is extremely important to us and will be carefully reviewed when determining how to accommodate both current and new consumers. Hope this helps! -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
ABSOLUTE PIECE OF JUNK
on November 25, 2018
Posted by: hatefrigidaireproducts
By far the worse fridge i've ever had. It's SO SMALL INSIDE! The ice maker takes the cake though. It's jammed EVERY SINGLE DAY. Either the cubes done break into the pieces they are supposed, which makes it so no ice comes out. Then it will randomly crush your ice for no reason while on the cube function. STAY AWAY
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 27, 2018
Hi Hatefrigidaireproducts!
We apologize for any matters you have experienced with your purchase and would certainly like to resolve your concern as soon as possible. At your convenience, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST.
Kindly- Ciara
We apologize for any matters you have experienced with your purchase and would certainly like to resolve your concern as soon as possible. At your convenience, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST.
Kindly- Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not worth it
on May 13, 2020
Posted by: MMiranda
Our builder included this fridge when we bought our home. The shelves are cracking. The doors do not always close all the way. Like others have said, the ice maker is a hit or miss. My tray will either be overflowing or no ice is made.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 22, 2020
Hi, MMiranda!
Thank you for sharing your experience. We understand your concerns! Please ensure to close the doors completely to retain the seal; the refrigerator should be angled 1/4 inch towards the rear to allow them to swing closed naturally. According to the information on file, we were able to offer some assistance with part information for your shelves. If you have further questions or concerns regarding your ice maker, please feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We understand your concerns! Please ensure to close the doors completely to retain the seal; the refrigerator should be angled 1/4 inch towards the rear to allow them to swing closed naturally. According to the information on file, we were able to offer some assistance with part information for your shelves. If you have further questions or concerns regarding your ice maker, please feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst Fridge EVER
on June 25, 2020
Posted by: MarisaM
[This review was collected as part of a promotion.] I have had this fridge for a few years and it has failed expectations in almost every way. Like others said, the icemaker is awful. We used to get what I called slot machine Ice because it just kept coming out. Then one day it just stopped dispensing. Also, all three of the drawers have broken and cracked, as have a few of the shelves on the door. Overall I have never seen an appliance with such shoddy parts. I will definitely look at other brands for my next fridge purchase based on the horrible experience we had with this model.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 10, 2020
Hello, MarisaM!
Thanks for taking the time to provide your feedback. We are not pleased to learn about your experience with the refrigerator. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available to assist with this matter. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for taking the time to provide your feedback. We are not pleased to learn about your experience with the refrigerator. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available to assist with this matter. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Piece of GARBAGE!
on March 24, 2018
Posted by: Wastedmoney
from Reno nevada
All the reviews on this are spot on! It is noisy, ice drops all over the floor every time you try to fill a glass, and mine is only about 2 years old and it has stopped making ice altogether. I was looking for size, function, and athesthic appeal when I purchased. I wish that I'd have looked at the reviews.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, March 26, 2018
Thank you for taking the time to share your refrigerator experience, Wastedmoney. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Six Years to Corpse
on November 28, 2017
Posted by: JayQuellen
from Utah, United States
We inherited this with a house we purchased. The unit is only ~6 years old or so, but it has leaks, an extremely loud ice machine that can't decide whether to give you crushed, half-moon, or a mix, regardless of which button you push, freezer burn (regardless of the freezer temp), and now another one of the motors is going out, by becoming extremely loud and shutting off intermittently. We had a technician examine it and find that one motor is broken completely and another needs to be repaired or replaced as well. One motor was replaced a few years ago, and the other problems have been going for at least three or four years, according to our sellers. That's an exceptionally poor appliance.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, November 30, 2017
Oh no, JayQuellen! I hate to hear that this has happened. Please take a moment to contact us at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk
on May 24, 2018
Posted by: Dewman
from Crosby mn
Bought just under three years ago the digital temp indacator went bad after a year can't tell what temp is now it decided not to work at all. Will not be buying this brand again Best Buy garbage
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 25, 2018
Dewman, I am saddened to hear of your refrigerator experience. While we expect that our products will meet and even exceed our consumer expectations, the experience that you encountered is not typical of the quality products that we produce day in and day out. Regretfully, my research using your email address failed to link to a consumer account so I could investigate your matter and suitably assist you. So that we are able to gain more insight into the matter, and help you properly, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com