Customer reviews from leapfrog.com
LeapFrog - Leapster Explorer Recharger
Average customer rating
4
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
19
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
4
70%of customers recommend this product.
(
21 out of
30)
Customer Reviews for LeapFrog - Leapster Explorer Recharger
Customer Rating
1
Why isn't the battery pack available separately?
on July 9, 2011
Posted by: MomOfTwo
from North Carolina
We have two Leapster Explorers. I was very disappointed that I couldn't buy one recharger and two battery packs. Now I'm especially angry because my daughter's battery pack has stopped working all together even though the charger still works fine. We haven't even had the chargers and batteries for more than a few months. If I buy the whole set again, then I'll have three rechargers when I really only need one!
No, I would not recommend this to a friend.
Written by a customer while visiting leapfrog.com
Customer Rating
5
must have
on December 30, 2010
Posted by: Mamiof2
from Massachusetts
the explorer goes through batteries like its oxygen.... must have!
I would recommend this to a friend!
Written by a customer while visiting leapfrog.com
Customer Rating
4
Worth the money
on January 9, 2011
Posted by: Buffy
from Colorado
Love this idea - green for the environment, lasts a long time and kids learn about using rechargers vs. batteries. Don't like that you can only get one battery pack - as we have two Leapster Explorers and more than one battery recharger would make a great deal of sense! We have spent lots of $$ on the 2 Leapster explorers, games, Leaplets, and the charger station, now we just want and additional charger battery pack. don't see that part available in the shopping area. Otherwise it's a great toy!
Pros: Good for on-the-go play, Fun for kids, Grows with child
I would recommend this to a friend!
Written by a customer while visiting leapfrog.com
Customer Rating
1
Dosent work!!!!!
on January 2, 2011
Posted by: JMom
from Baton Rouge, LA
The new battery pack does not hold a charge. I have exchanged the product once already. Will be returning the SECOND one to the store. Would consider returning the Leapster if my daughter didnt love it so. I am very disappointed! We thought this would save us money. DO NOT WASTE YOUR MONEY ON THIS!
No, I would not recommend this to a friend.
Response from leapfrog.comBy LeapFrog Response Team, May 23, 2011
Thank you for your feedback. We at LeapFrog were disappointed to learn that your Leapster Explorer Recharger wouldn't hold a charge. Instructions for recharging your battery can be found below. We hope that this will resolve your issue; however, should you have further questions please contact Customer Service.
Phone: US and Canada
General support: 1-800-701-LEAP (5327)
Hours of Operation:
M - TH: 9:00 am - 5:00 pm EST
FRI: 9:00 am - 3:00 pm EST
To properly recharge the battery pack:
1) Insert the battery pack into the Leapster Explorer handheld and tigthten the screw to secure the battery pack to the handheld.
2) With the Leapster Explorer powered off, place the handheld onto the recharging base.
3) Make sure the green lights on both sides of the base are glowing solid. The light on the right side will turn off after approximately 4 hours, or when the charge completes.
4) If the green light is blinking when the Explorer handheld is placed on the base, a proper connection may not be established. Please remove the handheld from the base and then reposition it on the base until the lights glow solid.
Phone: US and Canada
General support: 1-800-701-LEAP (5327)
Hours of Operation:
M - TH: 9:00 am - 5:00 pm EST
FRI: 9:00 am - 3:00 pm EST
To properly recharge the battery pack:
1) Insert the battery pack into the Leapster Explorer handheld and tigthten the screw to secure the battery pack to the handheld.
2) With the Leapster Explorer powered off, place the handheld onto the recharging base.
3) Make sure the green lights on both sides of the base are glowing solid. The light on the right side will turn off after approximately 4 hours, or when the charge completes.
4) If the green light is blinking when the Explorer handheld is placed on the base, a proper connection may not be established. Please remove the handheld from the base and then reposition it on the base until the lights glow solid.
Written by a customer while visiting leapfrog.com
Customer Rating
3
LEAPSTER EXPLORER RECHARGER REVIEW
on March 31, 2012
Posted by: Elinor
from Montreal, Quebec
I bought the Leapster Explorer (complete with the battery pack, and the recharger) last Dec, 2, 2011 for my 4 year old son. He uses it about 3 times in a week. However, today my son complained that his explorer went off all of a sudden after about 15 minutes of playing with it. I noticed that the recharger's green light was blinking and this is the first time that it happened. The unit was not charging at all. I'm not sure if the quality of the recharger or the battery pack is to be questioned here. It's just disappointing that, as I read from the other reviews, my problem is not an isolated case. Maybe the company should look into what could be done to improve the quality of their products. Over the years, Leapster turned out to be the leader in educational stuff for kids so I'm hopeful that they address the issues posted in the reviews so customers will not end up looking for other brands that will satisfy their money's worth. As for the purpose of making learning fun for kids, i don't have anything but praise. The problem lies in the accessories. What are you (Leapster) going to do about it?
Pros: Fun for kids
No, I would not recommend this to a friend.
Written by a customer while visiting leapfrog.com
Customer Rating
5
Glad I bought it!
on November 20, 2011
Posted by: SummersMom
from Calgary AB
My child absolutely loves her explorer, and my first thoughts were - how much is this going to cost in batteries?! I am so glad i bought the charger! Its simple enough she can plug it in herself and she knows right where it is at all times, and i don't have to worry about the batteries running out - and having to deal with a disappointed kid. The light showing it is connected properly is great so there is no mistake picking it up the next day and not having it charged.
Pros: Good for on-the-go play, Fun for kids, Grows with child
I would recommend this to a friend!
Written by a customer while visiting leapfrog.com
Customer Rating
5
Dissapointed :(
on December 8, 2011
Posted by: ELLAS
from WI
I was reading your reviews and i am not the only one with this problem. I love the whole concept of a charger to save on batteries,reason i bought it. I love it bought it as soon as it came out. But when my daughter recently asked me she wanted to play with it, It wasnt charged even though its always been plugged in.I've tried different outlet so thats not the problem.I tried one last time last night plugged it in the light glows but this morning,NOTHING.
Pros: Good for on-the-go play, Grows with child
I would recommend this to a friend!
Written by a customer while visiting leapfrog.com
Customer Rating
5
Should be included with game.
on October 26, 2011
Posted by: careylacey
from Selma,AL
This is a must if you buy the Explorer. My son was using a set of 4 batteries a day, and I really don't let him play very much. I'm not sure why the company didn't include this with the game. The stand is great. Each night my son simply sits his game in the stand and its fully charged(and he can find it). Well worth the money.
Pros: Good for on-the-go play, Fun for kids
I would recommend this to a friend!
Written by a customer while visiting leapfrog.com