Customer reviews from crock-pot.com
Crock-Pot - Smart Pot 5.5-Quart Slow Cooker - Black
Average customer rating
3.2
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
14
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
12
53%of customers recommend this product.
(
16 out of
30)
Customer Reviews for Crock-Pot - Smart Pot 5.5-Quart Slow Cooker - Black
Customer Rating
1
Cracked insert after minimal use
on February 6, 2016
Posted by: Fishfanz
from Southeast , Florida, United States
Gender:Male
Length of ownership:1 month
My wife has used her crock pot maybe 10 times, and the stoneware insert cracked. I was looking for an in-store replacement insert when I stumbled upon these reviews, some which contained similar complaints. Crock Pot, do you have anything to say other than we're looking into it? A fix or offer to make whole would be nice.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Hannah, Consumer Care, February 8, 2016
Thank you for your feedback as it is greatly appreciated. We want to ensure that you are enjoying the full benefits of the slow cooker and we are happy to help you with it. For assistance, please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
4
Cooks well but platic lid handle fell off
on March 16, 2015
Posted by: CLU217
from San Antonio, TX
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
I use my crockpot sparingly and was quite irritated that the lid handle is already unusable, it seems as if it has melted off the screw which holds it together. Other than that it is a good appliance thus far
Pros: cooks well
Cons: plastic handle on lid falls off easily
I would recommend this to a friend!
Response from crock-pot.comBy Meghan M., Consumer Care, March 17, 2015
We understand your frustrations and we are happy to help. If you have not already, please call us at (800) 323-9519. We are open Monday through Saturday from 8 AM to 8 PM, EST.
Written by a customer while visiting crock-pot.com
Customer Rating
1
What a disappointment
on January 10, 2016
Posted by: alimac02
from Cedar Rapids, IA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
My stoneware cracked after about only 10 uses. The crack is completely through the entire depth of the crock. It goes from the lip all the way through the bottom of the bowl. It cracked while I had taco meat on "warm" for under an hour so I assume it had a hairline crack I hadn't noticed. I have a 25 year old crock pot that still works great. Bought this one because I liked the warming feature and it looked nice. After reading what others have said, I'm not going to waste money buying a replacement crock, might as well just use the good old fashioned one, ugly but works.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Tori, Consumer Care, January 14, 2016
Thank you for your feedback as it is greatly appreciated. We are constantly working on improving our products and will forward your comments to our product team.
Written by a customer while visiting crock-pot.com
Customer Rating
2
Stoneware cracked after 2 uses
on February 20, 2016
Posted by: Not recommended
from Colorado, United States
Frequency of use:Weekly
Length of ownership:1 week
We use crockpots all the time and was upgrading to a bigger pot. After two uses the stoneware cracked during cooking and all the juice ran out of the stoneware and dried out the food. Will not recommend this pot.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, February 24, 2016
Thanks for the feedback. Please call us at 1-800-323-9519; Monday through Saturday from 8 AM to 8 PM, EST.
We are always interested in improving our slow cookers and we'll be glad to help.
We are always interested in improving our slow cookers and we'll be glad to help.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cracked stoneware
on August 23, 2016
Posted by: Dawgfan
from McDonough, GA, United States
Gender:Male
Length of ownership:1 month
Cracked stoneware like everyone else. No sudden temperature changes or drops. Disgusted
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, August 26, 2016
Thank you for taking the time to share your experience. We really want our consumers to have an incredible experience with our products. Your comments will definitely help us in the future. If you would like to discuss this further please contact Crock-Pot™ customer service using the link below:
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
1
Disappointed
on August 27, 2016
Posted by: Mandabear
from Des Moines, IA, United States
Gender:Female
Frequency of use:Daily
Length of ownership:1 month
Bought this about a year ago & used it pretty regularly (we're a Football Sunday family). Didn't have any extreme temp changes & took great care of it. Now it has a HUGE crack throughout almost the entire stoneware. Being "The Original Stoneware" definitely doesn't guarantee being "The Best Stoneware".
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, August 29, 2016
Thank you for providing your feedback. We really would like to assist you. Please contact us using the link below:
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
1
Doesn't heat enough to cook
on January 15, 2017
Posted by: unhappy565
from Phoenix, AZ, United States
Tried cooking pork roast. 10 hrs and didn't even start to cook it. Today beans. Been on almost nine hours and water warm. STAY AWAY FROM THIS ONE
No, I would not recommend this to a friend.
Response from crock-pot.comBy Tori, Consumer Care, January 17, 2017
Thank you for taking your time to give us your feedback of our product. We are very sorry to hear about your experience. Please contact us at the link below and we will be happy to assist you. For faster response time, click the Live Chat link.
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com
Customer Rating
1
Really disappointed.
on July 28, 2016
Posted by: CaylaB
from Tacoma, WA, United States
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
We bought this crockpot less than a year ago, and we use it relatively infrequently. As I'm the only one who uses it, I know what kind of treatment it's received (no drops, no bangs, no sudden temp changes). There's already a crack in the stoneware so much so that when I cooked dinner last night, I had a burned mess from drippings through the thin, hard to notice crack. Needless to say, I'm pretty disappointed. The extra money for a replacement is hard to come by for us.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Gregory, Consumer Care, August 1, 2016
Thank you for your feedback as it is greatly appreciated. We want to ensure that you are enjoying the full benefits of the slow cooker and we are happy to help you with it. For assistance, please visit our contact us page:
https://www.crock-pot.com/contactus?cid=contact-us
https://www.crock-pot.com/contactus?cid=contact-us
Written by a customer while visiting crock-pot.com