Customer reviews from oster
Oster - 2-Slice Wide-Slot Toaster - Black
Average customer rating
1.4
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
0
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
11
14%of customers recommend this product.
(
2 out of
14)
Customer Reviews for Oster - 2-Slice Wide-Slot Toaster - Black
Customer Rating
1
Don't waste your money.
on September 25, 2014
Posted by: jules0719
from Michigan, United States
Gender:Female
I purchased this toaster twenty four days ago, and it has already stopped working. The toaster that I replaced with this one was an off-brand, and cost around six dollars. It lasted over two years. I spent $17.99 on this Oster figuring it would be a quality appliance, and it didn't even reach the one month mark. This is going back to the store, and I will buy the cheapest toaster I can find...the cheap ones seem to last longer. If I could have given zero stars I would have.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care, Oster, April 22, 2020
We appreciate you reaching out to us.
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Oster® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-(800) 334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.
You may contact us as well via email at osterconsumercare@newellco.com.
We look forward to assisting you.
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Oster® and we would like to hear more about your experience with your unit.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-(800) 334-0759 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST.
You may contact us as well via email at osterconsumercare@newellco.com.
We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
3
Durable
on March 7, 2015
Posted by: Fenolio
from São Paulo - State of São Paulo, Brazil
Gender:Male
I have it since October 2010 and it never stopped working. Cleaning inside is almost impossible, but the removable tray helps a lot. At the first time using, remember to put nothing inside.
I would recommend this to a friend!
Response from osterBy Oster, Customer Care, March 9, 2015
Thank you for sharing your comments, your feedback is very important to us. We are glad to hear that you're happy with the toaster!
Written by a customer while visiting oster
Customer Rating
1
Day 1 didn't work
on September 5, 2015
Posted by: jack411
I just bought this toaster and when trying to push down the handle bar the toaster doesn't go down. Bad product not worth the buy.
No, I would not recommend this to a friend.
Response from osterBy Oster, Customer Service, September 8, 2015
Sounds like it may very well be jammed. I understand your frustrations completely, and I want to see what I can to help fix your toaster. Please contact Oster customer service at (800) 334-0759, and allow us to bring back delicious toast back into your kitchen. Thanks!
Written by a customer while visiting oster
Customer Rating
1
Quite irritated
on December 20, 2015
Posted by: MGreen
from Utah, United States
Gender:Female
I wish I would have read the reviews before I purchased this terrible toaster. Did not work right out of the box. The locking mechanism is difficult to engage and when I finally managed to get it to stay down longer than 10 seconds the heating elements never came on. Returning this tomorrow for a cheap toaster from WalMart that will actually toast bread...
No, I would not recommend this to a friend.
Response from osterBy OsterSupport, Customer Service, January 4, 2016
I am sorry for the experience you had with your TSSTTRWA2 toaster. Please allow us to make things right, and restore your faith in the Oster brand. Call us at (800) 334-0759, and let's get some great toast back in your kitchen.
Written by a customer while visiting oster
Customer Rating
1
Defective from Day 1
on January 1, 2016
Posted by: JohnWBL
from St Paul, MN, United States
Gender:Male
After reading reviews of this toaster here and on other department store web sites, there is ongoing theme that the toast lever doesn't consistently stay down. My family has wrestled with this model for 18 months, It looks great, but the toaster lever won't latch- unless someone whacks it on the side just right. That got very annoying for late sleepers. Recently it stopped responding to a slap on the side, so I decided to take it apart. The root cause was a skimpy solder job on the connection to the magnetic coil. Now (at least for a while) it seems to be fixed. Why is the quality control so bad? Is it really a value to skimp on the solder?
No, I would not recommend this to a friend.
Response from osterBy OsterSupport, Customer Service, January 18, 2016
I can assure you that our TSSTTRWA2 toaster's are great kitchen appliances, and would serve as the perfect asset for a household. Give us a chance to make things right, call us at (800) 334-0759. I'll your toaster up and running in no time. Thanks!
Written by a customer while visiting oster
Customer Rating
1
Doesn't work
on January 11, 2016
Posted by: lisac101
from Wilmington, NC, United States
Gender:Female
I received this toaster as a Christmas gift. For those of you wondering...yes, I asked Santa for a new toaster. Pulled it out to use or the first time today, and it does not work. As soon as the elements start to get red, it disengages. Turned the knob to the darkest setting, and it still disengages immediately. Maybe I can get a new toaster for my birthday.
No, I would not recommend this to a friend.
Response from osterBy OsterSupport, Customer Service, January 23, 2016
Well I definitely want to make sure your TSSTTRWA2 toaster remains the gift that keeps on giving. Give us a call at (800) 334-0759, and let's get some nice crispy toast back into your kitchen. Thanks!
Written by a customer while visiting oster
Customer Rating
1
So frustrated!
on May 18, 2016
Posted by: cdevalk
from Illinois, United States
Gender:Female
[This review was collected as part of a promotion.] Have only had this toaster 7 months, and I am so disappointed. Half of the time, I can never get the toast to actual go down. We thought we were buying a higher end toaster, and it is worse than the cheaper one we had previously.
No, I would not recommend this to a friend.
Response from osterBy OsterSupport, Customer Service, May 20, 2016
I am sorry to hear that your toaster did not live up to your expectations, and I promise you that this can be resolved. Call us at (800) 334-0759, and we will make sure you get back to toasting as soon as possible. Thank you!
Written by a customer while visiting oster
Customer Rating
1
This can't really be called a toaster
on June 4, 2016
Posted by: nrdltn
from Minneapolis, MN, United States
Gender:Male
Update: These toasters still don't work. Good price, good look, however I didn't buy it to be a decoration for my kitchen. Even if the setting is the highest, it still only "toasts" for about 5 seconds at most.
No, I would not recommend this to a friend.
Response from osterBy OsterSupport, Customer Service, July 11, 2016
I am sorry to hear about your experience with your toaster. Our appliances are not designed to to just be a decoration, but to also be a great asset to any kitchen. Call us at (800) 334-0759, and we will be more than happy to assist you. Thanks!
Written by a customer while visiting oster