Customer reviews from BISSELL Homecare
BISSELL - Pet Hair Eraser HEPA Bagless Canister Vacuum - Black Pearl
Average customer rating
2.1
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
4
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
16
Customer Reviews for BISSELL - Pet Hair Eraser HEPA Bagless Canister Vacuum - Black Pearl
Customer Rating
1
Piece of Rubbish!
on May 10, 2013
Posted by: Lynda
from Ontario, Canada
Verified Purchase:No
How I wish I had read these reviews before buying and could have saved myself the trouble! We bought it in a hurry when we bought our house, having had to part with all our household electrical items when we moved to Canada. We bought a cylinder vacuum for the first time as we have hard floors and picked this as we have pets. It has now been relegated to removing cat hair from the sofas as using a good old brush on the floors is far less frustrating than trying to use this machine! However, it cannot even cope with that small task. The 'clean filter indicator' comes on EVERY time, SEVERAL times! The dirt cup is never full - I empty it after, and during, every use - and the hose is rarely blocked, although I know that is a problem with cylinder vacuums. It is almost always the pre-motor filter. How BAD must the design of the machine be for the fluff and dust that is supposed to be held in the dirt cup to be outside it and getting onto the pre-motor filter?? Now my Turbo Brush Tool has stopped working, but I admit that was because I threw it on the floor in rage when even cleaning the pre-motor filter YET AGAIN did not turn off the warning light. Just wait until I find a good upholstery brush and will then decide whether taking an axe or a lump hammer to this vacuum would be more fun!
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
We are sorry for the frustration, and we would like to help. The turbo brush is air driven by the machine; therefore, with little suction this won't work properly as well as the indicator light. There could be a clog in the nozzle or the wand. Please pull off the nozzle and wand to check for clogs. Also, the filters will get dirty; they help to hold onto the dust so it doesn't get in the motor. The filters should be cleaned every time the machine is used. We hope this helps!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Does the job nicely
on December 3, 2013
Posted by: Ron050
from Ontario, Canada
Verified Purchase:No
We have a large house with nearly all hard floors and a dog. This vacuum picks up all the fur no problem. Hair pad on the floor head works well to pull out the fur off the area rugs, however for the bare floor, with the brushes down, it pushes the dirt ahead. Need to pull the head back over the dirt to get it to vacuum it up. I've used better bare floor heads than this one. As with other bagless vacuums we have used, the vacuum itself does need a thorough cleaning once in a while. The handheld turbo brush worked beautifully to remove the fur from the upholstery. The turbo fins need to be cleared out after using; that is a very simply done as the compartment easily opens for cleaning. Only problem after two years of use is with the dirt cup. One of the plastic tabs has broken off and dirt now escapes out the one side. Will need to buy a replacement.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Thank you for contacting us. We can help with the part that broke, please click at this link: http://www.bissell.com/email-us/
Written by a customer while visiting BISSELL Homecare
Customer Rating
2
Dissappointed
on September 2, 2013
Posted by: Catwoman
from georgia
Verified Purchase:No
With cats and dogs in and out of the house, I needed a good vacuum to do the daily chore. In less than a year my Bissell Pet Hair Eraser Cyclonic Canister Vacuum doesn't pick up a grain of litter. We've changed filters, checked hose and also noticed it blows out very hot air after running a couple of minutes. Guess the motor is getting ready to quit.
Response from BISSELL HomecareBy bissellpwr, bissellpwr, April 21, 2022
Check the hose for any cracks in it. The extension wands can get clogs too, so try using a broomstick and run it through. Also there are several filters, including the post-motor filter on the back. I hope this helps.
Written by a customer while visiting BISSELL Homecare