Customer reviews from otterbox.com
Otterbox - Defender Series Soft Shell Case for Samsung Galaxy S 5 Cell Phones - Black
Average customer rating
4.5
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
91
4 Stars
17
3 Stars
7
2 Stars
2
1 Star
6
94%of customers recommend this product.
(
112 out of
119)
Customer Reviews for Otterbox - Defender Series Soft Shell Case for Samsung Galaxy S 5 Cell Phones - Black
Posted by: Rodeo
Verified Purchase:Yes
I purchased the otter box for the Galaxy S5 as I had one for my galaxy S3, which I also purchased another one for it as well. The S3 is amazing I love it. The S5 however I find the inner hard plastic part of the case does not securely close on my phone and I'm not sure if it's just the one I got. I will probably call and ask about it as it is brand new. Other then that love the product would highly recommend to a friend. They are awesome.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 9, 2015
Hey Rodeo,
Sorry to hear that your Galaxy S5 OtterBox Defender isn’t giving you quite the secure fit that you’re accustomed to. If you haven’t yet, please do give us a call at 1-855-688-7269, and one of our Super-Agent Otters would be happy to help set up a warranty claim for you to get you into a more precise fitting Defender!
Cheers!
OtterBox Customer Service Team
Sorry to hear that your Galaxy S5 OtterBox Defender isn’t giving you quite the secure fit that you’re accustomed to. If you haven’t yet, please do give us a call at 1-855-688-7269, and one of our Super-Agent Otters would be happy to help set up a warranty claim for you to get you into a more precise fitting Defender!
Cheers!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
CASE
on May 14, 2015
Posted by: sasw111
from Brooklyn,NY
Gender:Female
The part above the charging port on my device is raised and i don't know why. It keeps bugging me. It won't go down at all.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, May 15, 2015
Hi sasw111,
If it’s bugging you, then it’s bugging us too! We’re definitely sorry to hear that you’re having some issues with your Defender, but we are more than happy to see what we can do to help. Just give our Bug-Busting Otters a call at 1-855-688-7269, and we’ll figure out the best way to get things settled down for you!
Cheers!
OtterBox Customer Service Team
If it’s bugging you, then it’s bugging us too! We’re definitely sorry to hear that you’re having some issues with your Defender, but we are more than happy to see what we can do to help. Just give our Bug-Busting Otters a call at 1-855-688-7269, and we’ll figure out the best way to get things settled down for you!
Cheers!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
screen
on June 18, 2015
Posted by: yourmom
I recently purchased a camo otterbox defender and it has been working flawless until one day I was working in the garage and discovered despite all of the protection it gave my phone it had cracked my screen because of a funky sitting position I had it in. it was sitting in my back pocket because of the jeans I was wearing.
over all I will not be purchasing another otterbox for my future phones.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 22, 2015
Hi Travis,
We’re very sorry to see that your phone sustained some damage in the incident. While we do extensive testing for drop protection on all of our cases, we are unable to guarantee a favorable outcome in all situations. Although our warranty does not extend to your electronic device, we would be more than happy to offer you a new OtterBox case. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.
Best,
OtterBox Customer Service Team
We’re very sorry to see that your phone sustained some damage in the incident. While we do extensive testing for drop protection on all of our cases, we are unable to guarantee a favorable outcome in all situations. Although our warranty does not extend to your electronic device, we would be more than happy to offer you a new OtterBox case. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Almost bomb proof
on August 31, 2015
Posted by: RossR
from Minneapolis, MN
Gender:Male
I am tough on my phones (clumsy) and buy a case before leaving the store. 1 week after buying my phone and case, I accidentally slung my phone into a brick wall. Other than the dust on the floor, the whole kit was in perfect condition.
Having tested the robustness of the case, my gripes are in the details of the case.
As an avid cyclist, I use my phone to guide me along new routes and unfamiliar roads. I frequently need to stop and check my route via various apps on my phone...this is when my sweat gets on the screen cover and ultimately between the cover and the phone's touch screen-the liquid is locked between the screen protector and the phone's screen. Cleaning the screen requires full disassembly in order to dry the screen. Very annoying indeed. The gap for the physical Samsung home button in the screen protector should be revised to reduce this annoyance.
Secondly, the increase volume rocker extension on the case no longer engages the volume up button on the phone. Super annoying to have to increase volume through settings on the phone as a result.
Given these two issues are a frequent annoyance, I think i am going to switch to the commuter case to make access a tad easier.
Having tested the robustness of the case, my gripes are in the details of the case.
As an avid cyclist, I use my phone to guide me along new routes and unfamiliar roads. I frequently need to stop and check my route via various apps on my phone...this is when my sweat gets on the screen cover and ultimately between the cover and the phone's touch screen-the liquid is locked between the screen protector and the phone's screen. Cleaning the screen requires full disassembly in order to dry the screen. Very annoying indeed. The gap for the physical Samsung home button in the screen protector should be revised to reduce this annoyance.
Secondly, the increase volume rocker extension on the case no longer engages the volume up button on the phone. Super annoying to have to increase volume through settings on the phone as a result.
Given these two issues are a frequent annoyance, I think i am going to switch to the commuter case to make access a tad easier.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 6, 2015
A brick wall?!? Yikes!
Well, we're certainly pleased to see that the OtterBox Defender helped you and your Galaxy S5 through that one, but we're sorry that you're getting a bit too much sweat infiltration to make the case a perfect fit for your adventures. We would be more than happy to get you into a warranty replacement lid with the built-in screen protector to see if that provides a better seal for you. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!
Cheers,
OtterBox Customer Service Team
Well, we're certainly pleased to see that the OtterBox Defender helped you and your Galaxy S5 through that one, but we're sorry that you're getting a bit too much sweat infiltration to make the case a perfect fit for your adventures. We would be more than happy to get you into a warranty replacement lid with the built-in screen protector to see if that provides a better seal for you. Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: KnowhereGRL
from Devon, UK
Gender:Female
Verified Purchase:Yes
Makes my relatively fragile phone feel sturdy. Haven't "drop tested" it yet, but it feels protected enough to survive it. Plus with the other colours I've bought, I can mix and match a little.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Safephone
Verified Purchase:Yes
I like the case. I like the protection screen. It is working well for me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Taz1249
Gender:Female
Verified Purchase:Yes
I absolutely love my new Otter phone casing. Not only does it protect my new phone....the color is pretty cool as well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: bigears
from UK
Gender:Female
Verified Purchase:Yes
It actually bounces when you drop your phone! Had a Defender case for previous phone for last 2 years, no matter how much I dropped or threw my phone around it protected it. Not cheap cases but definitely worth the investment. I've not insured this new phone for damage because I know the case will protect it, so it's actually cheaper to have the case in the long run.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com