Customer reviews from otterbox.com
Otterbox - Defender Series Soft Shell Case for Samsung Galaxy S 5 Cell Phones - Black
Average customer rating
4.5
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
91
4 Stars
17
3 Stars
7
2 Stars
2
1 Star
6
94%of customers recommend this product.
(
112 out of
119)
Customer Reviews for Otterbox - Defender Series Soft Shell Case for Samsung Galaxy S 5 Cell Phones - Black
Posted by: Marcus
Verified Purchase:Yes
Upon recommendations from friends I finally bought the Defender for my Galaxy S5 after two instances of a competitors model failed while attached to my belt. Fortunately, there was no damage to the phone, but I didn't want to try my luck a third time. Although it has only been in use a few weeks I like the quality of construction. The phone controls are easy to use in the case and the case is secure to my belt.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Smile52404
Verified Purchase:Yes
Item as described, fast shipping. Will purchase from here again. Thanks
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: 217j
Verified Purchase:Yes
I have abused mine so bad and it is still fine.
bought another one just because it is an old phone and eventually I wont be able to get another case like this.
bought another one just because it is an old phone and eventually I wont be able to get another case like this.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Greywolf65
Verified Purchase:Yes
I always choose Otterbox for all my portable electronics.The only name I trust.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alleycat
Verified Purchase:Yes
I need to return it. I went to their website to purchase and put in the phone type I have. I was thrilled to see they had covers since it's an old model. While very expensive, I figured it was worth it. I had bought one in the past and needed to replace it because it cracked and broke into pieces. Imagine my disappointment when the cover was WAY to big. Now I have to go through the hassle of returning it. Ugh. And yes, I did put in the correct phone model information.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 10, 2018
Hi Alleycat,
We're sorry to hear that this Defender series didn't end up working well for your phone! This is definitely strange, since as long as you have the Galaxy S5, that case should fit seamlessly on the phone. Regardless, our friendly Otters will be happy to take over, so please feel free to call them at 1-855-688-7269. They'll provide assistance in processing a return, and help you find the perfect case so that you can still enjoy maximum protection going forward!
Sincerely,
OtterBox Customer Service Team
We're sorry to hear that this Defender series didn't end up working well for your phone! This is definitely strange, since as long as you have the Galaxy S5, that case should fit seamlessly on the phone. Regardless, our friendly Otters will be happy to take over, so please feel free to call them at 1-855-688-7269. They'll provide assistance in processing a return, and help you find the perfect case so that you can still enjoy maximum protection going forward!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MaryAli
Verified Purchase:Yes
I bought this for a friend So when he drops his phone he doesn’t need to worry about breaking it Best purchase ever
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DrDan
Verified Purchase:Yes
Having a phone case that I trust to protect my phone and a warranty that gives me assurance that my phone is protected if the case should fail gives me an awesome sense of confidence.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jimmy F
Verified Purchase:Yes
I love the Otterbox phone case. They provide the best protection for your phone. I have dropped my phone several times even had it in water. The Otterbox has truly saved my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com