Customer reviews from geappliances.com
GE - Profile Series 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average customer rating
4.3
(1,125 Reviews)
Rating breakdown 1,125 reviews
5 Stars
726
4 Stars
224
3 Stars
64
2 Stars
50
1 Star
61
85%of customers recommend this product.
(
935 out of
1,097)
Customer Reviews for GE - Profile Series 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
5
Suitable for Every Home
on January 31, 2022
Posted by: Costabobby
from Virginia
Every home should have a Refrigerator like this. This is spacious and trouble free.. It can store a lot. Wonderful.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
I like it BUT it has issues
on August 24, 2022
Posted by: Kurthinrich8
from NJ
We've had multiple issues with the water/ ice dispenser. 2 Speer are visits from technicians. 3 hours on the phone with customer support.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Kianna@GEA, GEA, September 1, 2022
Hello,
Thanks for reviewing your refrigerator. We're happy to hear that you like the appearance, but hate to hear that you have had multiple issues. Your ownership experience is important to us, and we apologize for the inconvenience and your wait time to get support.
We took a look at your case and saw that you worked with our case managers to resolve your issues. If we can be of additional help, please let us know. We are more than happy to help.
All the best,
Kianna@GEA
Thanks for reviewing your refrigerator. We're happy to hear that you like the appearance, but hate to hear that you have had multiple issues. Your ownership experience is important to us, and we apologize for the inconvenience and your wait time to get support.
We took a look at your case and saw that you worked with our case managers to resolve your issues. If we can be of additional help, please let us know. We are more than happy to help.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Happy !
on August 27, 2022
Posted by: AL Dad
from SC
Couldn't be happier, wonderful color for home. Room for every item we have and use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Issues
on October 14, 2022
Posted by: Np1919191
from North Carolina
Frig is less than 2 years old. The water dispenser has stopped working. The ice macchine doesn’t work anymore. The chill drawer freeze everything that we put in it even with the frig in the warmest setting. Very unimpressed
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 18, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, truly. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@GEA
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, truly. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Worked a couple years then stopped cooling
on October 18, 2022
Posted by: rum869
from Claremore, OK
Worked for a couple years then stopped cooling. Service repair changed out a couple fans but only worked another year then stopped cooling again.
Features
5
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 19, 2022
Hello - while we're happy to see that you rated this unit perfect on appearance and features, we're also very sorry to hear that the refrigerator is no longer cooling as expected. We know this isn't ideal, and we completely understand your disappointment.
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these thoughts regarding the refrigerator.
We recommend scheduling another service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us once more if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these thoughts regarding the refrigerator.
We recommend scheduling another service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us once more if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
GE French Door Refrigerator
on November 6, 2022
Posted by: Island Lady51
from Dauphin Island AL
This refrigerator looks great but always a problem. Ice maker is not adequate for family. Fridge freezes bottom drawers but refrigerator is not cooling. We have tried repair company to work on problem but not fixed yet. Cost lot of money but not a worthy appliance. I would not buy another French door refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Constantly breaks
on December 24, 2022
Posted by: Rjff
from Florida
In 4 years the coffee maker broke a s fridge stopped cooling. For the price this fridge should have worked for a decade.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, January 3, 2023
Hey there; we hope you are doing well! We’re so sorry to hear that your refrigerator’s coffee maker has stopped working. This is certainly not the experience we wish for our consumers to have, so please know that we’ll be happy to share this information with the appropriate teams.
With this said, we’re confident that one of our technicians can get you taken care of; therefore, we recommend scheduling service. You can schedule service by calling 1-800-432-2737 or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for being part of the GEA family; we look forward to hearing from you. Kind regards – Matthew@GEA
With this said, we’re confident that one of our technicians can get you taken care of; therefore, we recommend scheduling service. You can schedule service by calling 1-800-432-2737 or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for being part of the GEA family; we look forward to hearing from you. Kind regards – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Limited Lifespan
on March 14, 2023
Posted by: statsman4
from MN
This refrigerator was purchased at the same time we built our house in 2015. The unit worked well for the first few years and then the motor would occasionally make loud noises and certain areas of the refrigerator would be so cold it would freeze items on the top shelf or in the meat drawer. We had an appliance repairman stop by to work on our dishwasher and he heard the noise coming from the refrigerator. He suggested it would be less expensive and simpler to just buy a new refrigerator. Additionally, our builder used this GE refrigerator in most of the subdivision we live in and the nightmare stories they shared trying to fix the unit supported his opinion. We are now in the market for a new refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 14, 2023
Hello- We appreciate you taking the time to contact us with your feedback. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. All the best! Dianna@GEA
Written by a customer while visiting geappliances.com