Customer reviews from geappliances.com
GE - Profile Series 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Average customer rating
4.3
(1,125 Reviews)
Rating breakdown 1,125 reviews
5 Stars
726
4 Stars
224
3 Stars
64
2 Stars
50
1 Star
61
85%of customers recommend this product.
(
935 out of
1,097)
Customer Reviews for GE - Profile Series 27.7 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless Steel
Customer Rating
1
Breaks down every three months
on June 15, 2021
Posted by: Azaz
from Chicago
Fridge has stopped cooling three times in the span of 9 months. I’ve scheduled GE technicians to fix it every time, only to have it work for three months before it breaks again. Today is the third time it stopped working. I’m tired of replacing my food every three months. I’m tired of being without a working fridge.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
2
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, June 16, 2021
Hello, Thanks for the review. We're sorry to hear of your disappointment. Your business is greatly appreciated and we want to offer quality products to all of our consumers. We will work to improve this model. Thank you for your time. Take care! -Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love everything about it
on June 16, 2021
Posted by: SaintLynn
from CA
Initially, i like the non fingerprint refrigerator, but, the features on this one supersedes that initial liking. Classic french door design, simple, spacious and functional. You can even upload photos to have a slideshow. It has all the bells and whistles of what i want.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Refrigerator doesn’t cool.
on June 26, 2021
Posted by: Jesus80
from Pembroke Pines, FL
Refrigerator portion keeps freezing the evaporator portion. We have changed mother board, evaporator fan, and other parts. No solution offered by GE. DO NOT BUY THIS PRODUCT!!!!only lasted 3 years.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, June 28, 2021
Hello and we apologize for this refrigerator not operating as designed. A service call will be needed as you have checked what we would suggest you check to resolve the issue of the evaporator freezing. You can schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm -- We understand the inconvenience and frustration of what you have tried and experienced. Stay safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Fridge stopped cooling...internal temp of 62*
on July 8, 2021
Posted by: TLM219
from Pearland, TX
Installed fridge 8/1/15, so almost 6 years. The fridge has stopped cooling and I have an internal temperature of 62 degrees according to the control pad! If the machine knows the internal temperature, why doesn't it sound an alarm like when the door is left open for too long or the expensive water filter needs to be changed? At least I could have moved items to the garage fridge. The fridge has ONE job...keep things cold! I don't care about wifi, pictures, etc. I just don't want to get food poisoning from bad food. I don't know how long it was before we noticed that it wasn't cooling correctly, but what's crazy is that the deli/veg drawers and ice maker in the door still work and made ice chips on my deli ham and froze a couple eggs when I set the deli drawer to 34 degrees! (thought by turning the temp down, it might help the internal temp of the fridge). Very disappointed that this fridge is only 6 years old and this happened. My parents have a fridge that's 30 years old in their garage that still works fine. A repair guy is coming today to look at it. NOT HAPPY!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 12, 2021
Hello there,
Thank you so much for taking the time to share your thoughts with us. We're incredibly sorry to hear that your refrigerator stopped cooling. We do understand how devestating that can be. We do see you have been in contact with our service department and are confident the tech will be able to resolve the issue. If there's anything you need, let us know. Stay safe! Mike@GEA
Thank you so much for taking the time to share your thoughts with us. We're incredibly sorry to hear that your refrigerator stopped cooling. We do understand how devestating that can be. We do see you have been in contact with our service department and are confident the tech will be able to resolve the issue. If there's anything you need, let us know. Stay safe! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Super Great Reliability and Operation
on August 25, 2021
Posted by: Augustito
from Guaynabo, Puerto Rico
The Design is very useful for a family and ease of access to all compartments. Stop cooling top part or fridge and i would like to get the most normally replaced parts to bring it back to normal. Freezer is cooler than normal. Top part get ice in the crisper drawers and some water.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst refrigerator ever
on August 25, 2021
Posted by: byebyeGE
from Severn, MD
Reading other people's review looks like everyone's product is having problem after five years having it and mine is doing same thing. This isn't cheap refrigerator so I expected to last longer than five years. All of my GE Appliance at my home is having problem and I am guessing they are only good for five years.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, August 26, 2021
Hi - Thank you for reaching out to us. We are very sorry to hear you're having difficulty with your GE refrigerator. This is not the review we expect to hear and truly apologize for your disappointment and inconvenience. We do see you have a service appointment scheduled with GE service and hope all goes well. We do wish you the best! Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
its ok
on September 14, 2021
Posted by: theDude696969
It is definitely louder than the LG I had to replace due to power surge from recent storm. The keurig is a pretty useless add on feature as you have to babysit the machine to get it to heat up and then tell it to dispense the coffee.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, September 15, 2021
Good day,
Thanks so much for reviewing your refrigerator. We're terribly sorry to hear that it is quite loud and that you do not like the Keurig. We'll make sure to share your feedback with the development team for future improvements. Thanks for choosing GE. Mike@GEA
Thanks so much for reviewing your refrigerator. We're terribly sorry to hear that it is quite loud and that you do not like the Keurig. We'll make sure to share your feedback with the development team for future improvements. Thanks for choosing GE. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice but a Maintenance Nightmare
on September 21, 2021
Posted by: JJreal
from OHIO
I like my frig. but boy oh boy for you less handy users out there, keep that extra warranty going. My refrigerator has four electric fans in it and at any time one of those can just stop working, not to mention temperature probes malfunction too, unbelievable. So far, I needed to replace two fans. I do all of the work myself, can you imagine calling a repairman every year or two years? Do you see my point, my mom & dad's lasted for 25 Plus and they only bought a new one because they changed the color of the kitchen. That's a big difference between the old tech. and the new tech. More gadget options translate to more repairs. Still, we all like ice and filtered water right in front of us without even opening a door, so what's an owner to do?
I would recommend this to a friend!
Features
5
Performance
2
Quality
3
Value
4
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 24, 2021
Hi there,
Thanks for taking the time to leave a review. We're glad to hear that, overall, you and your family are a fan of your refrigerator. Sorry to hear about the issues that you've had with your model over the years, we can understand how that would be frustrating for sure.
If an issue is not listed in your Use and Care manual or Installation Instructions then we cannot recommend that you attempt to make a repair yourself. If you find that your unit malfunctions in such a manner, we recommend reaching out to our service team here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps; know that we're always here should you have questions or concerns.
Best wishes
Michael@GEA
Thanks for taking the time to leave a review. We're glad to hear that, overall, you and your family are a fan of your refrigerator. Sorry to hear about the issues that you've had with your model over the years, we can understand how that would be frustrating for sure.
If an issue is not listed in your Use and Care manual or Installation Instructions then we cannot recommend that you attempt to make a repair yourself. If you find that your unit malfunctions in such a manner, we recommend reaching out to our service team here: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps; know that we're always here should you have questions or concerns.
Best wishes
Michael@GEA
Written by a customer while visiting geappliances.com