Customer reviews from otterbox.com
Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Average customer rating
4.4
(1,764 Reviews)
Rating breakdown 1,764 reviews
5 Stars
1,197
4 Stars
286
3 Stars
131
2 Stars
59
1 Star
91
90%of customers recommend this product.
(
1,528 out of
1,703)
Customer Reviews for Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Posted by: Scott
Verified Purchase:Yes
Had to replace the one I had and it's doing a great job. I enjoy the color change too
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brandall
Verified Purchase:Yes
I like the otter box products but I wish the clips were as durable as the case itself. I had to purchase this holster replacement because the original one snapped in half during regular use.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service team, June 26, 2017
Hi Brandall,
We appreciate your feedback! Although we are glad that the Defender case is taking care of your iPhone 6/6s, we are sorry that the holster broke. This is disappointing but please keep in mind that we can easily replace that part through our warranty.
If you ever need assistance with an OtterBox product, please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service team
We appreciate your feedback! Although we are glad that the Defender case is taking care of your iPhone 6/6s, we are sorry that the holster broke. This is disappointing but please keep in mind that we can easily replace that part through our warranty.
If you ever need assistance with an OtterBox product, please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service team
Written by a customer while visiting otterbox.com
Posted by: Lisa
Verified Purchase:Yes
For iPhone 6s: Mom loves the bright colors and we paid extra to be able to choose two different bright colors, but the case does NOT allow for fingerprint use for password and you cannot drag the quick options screen up from the bottom. I never considered that would be a problem as I have the same case for an iPhone 6s+. While I won't say I hate this case, we are VERY disappointed in it and I will not recommend it to anyone who has this phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 16, 2017
Hi Lisa,
We appreciate your feedback! We are sorry that your mom’s Defender case is interfering with the Touch ID and pull up screen. This is understandably disappointing and we absolutely want to get more details so that we can rectify this abnormal predicament.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed we can easily get a warranty replacement arranged!
Best,
OtterBox Customer Service Team
We appreciate your feedback! We are sorry that your mom’s Defender case is interfering with the Touch ID and pull up screen. This is understandably disappointing and we absolutely want to get more details so that we can rectify this abnormal predicament.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can. If needed we can easily get a warranty replacement arranged!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
I don't like it because it doesn't fit my phone and doesn't have a top cover like my other otter box had. It is cheaply made and not what was advertised! It didn't have a return slip with it or you would already have it back.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 11, 2017
Dear None,
We deeply apologize about any confusion, but from our records, it looks like you only ordered the back half of the Defender case. The product you have is just the rubber slipcover and is missing the inner plastic shell that encloses the phone itself, and also comes with a built-in screen protector. But don't worry - our friendly Otters are here to help! Just give them a call at 1-855-688-7269, and they'll find the best solution for this dilemma!
Best,
OtterBox Customer Service Team
We deeply apologize about any confusion, but from our records, it looks like you only ordered the back half of the Defender case. The product you have is just the rubber slipcover and is missing the inner plastic shell that encloses the phone itself, and also comes with a built-in screen protector. But don't worry - our friendly Otters are here to help! Just give them a call at 1-855-688-7269, and they'll find the best solution for this dilemma!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: LuvLeighAn
Verified Purchase:Yes
turns out not to be the complete cover. and that part alone is the same price as the whole thing in the store. not cool
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 3, 2017
Hey there LuvLeighAn,
We truly apologize about any confusion regarding the two-piece design of our Defender case! The Defender does in fact have two parts: a hard inner shell that encompasses the device, and then rubber silicone that stretches over the back. Our records show that we already have a return processing for you in our system, and should you have any further OtterBox questions, please feel welcome to call our friendly Otters at 1-855-688-7269. We're always glad to help!
Sincerely,
OtterBox Customer Service Team
We truly apologize about any confusion regarding the two-piece design of our Defender case! The Defender does in fact have two parts: a hard inner shell that encompasses the device, and then rubber silicone that stretches over the back. Our records show that we already have a return processing for you in our system, and should you have any further OtterBox questions, please feel welcome to call our friendly Otters at 1-855-688-7269. We're always glad to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Teddy
Verified Purchase:Yes
The unit I received would not hold my Iphone6s. The phone dropped out .
I am returning it.
Ted Plant
I am returning it.
Ted Plant
Response from otterbox.comBy OtterBox, Customer Service Team, October 6, 2017
Hey Teddy!
It is so strange that your iPhone 6 dropped out of your belt clip holster, especially since we engineer the holster to hold your phone at your side for safe, on-the-go protection! We apologize that you felt a return would be the best possible option, but we certainly understand your decision. For future reference, had you contacted us, we would have been happy to get that replaced under our warranty. If you have any additional OtterBox questions, please feel welcome to call our helpful Otters at 1-855-688-7269. We're always happy to help!
Sincerely,
OtterBox Customer Service Team
It is so strange that your iPhone 6 dropped out of your belt clip holster, especially since we engineer the holster to hold your phone at your side for safe, on-the-go protection! We apologize that you felt a return would be the best possible option, but we certainly understand your decision. For future reference, had you contacted us, we would have been happy to get that replaced under our warranty. If you have any additional OtterBox questions, please feel welcome to call our helpful Otters at 1-855-688-7269. We're always happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Morningstar
Verified Purchase:Yes
I bought it a month ago and it's already broken. My last case lasted 2 years!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 13, 2017
Hey Morningstar,
Here at OtterBox, we construct our cases to be the toughest soldiers around, able to withstand any pressure, and we apologize that your Defender failed its mission! Not to worry - our resilient representatives are ready to process a warranty claim to get that case replaced for you. Just give them a ring at 1-855-688-7269, and they'll send out a tenacious new case!
Warmly,
OtterBox Customer Service Team
Here at OtterBox, we construct our cases to be the toughest soldiers around, able to withstand any pressure, and we apologize that your Defender failed its mission! Not to worry - our resilient representatives are ready to process a warranty claim to get that case replaced for you. Just give them a ring at 1-855-688-7269, and they'll send out a tenacious new case!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Beth
Verified Purchase:Yes
Phone falls out of holster. Holster falls off waist. Holster would be better if it was horizontal instead of vertical. It comes down too far especially when I’m sitting sometimes causing it to snap off.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 27, 2017
Dear Beth,
Sounds like that belt clip holster isn't ready for the commitment of securely holding your device quite yet! We apologize that it isn't working well for you - normally, the belt clip has the ability to pivot to either a vertical or horizontal orientation, but it sounds like yours might be a little stuck in one direction. Furthermore, it definitely shouldn't be falling off of your waistband or letting the phone drop! Please feel free to call our friendly Otters at 1-855-688-7269, and they'll happily send you a warranty replacement that we're confident should deliver on the OtterBox standard that you expect!
Sincerely,
OtterBox Customer Service Team
Sounds like that belt clip holster isn't ready for the commitment of securely holding your device quite yet! We apologize that it isn't working well for you - normally, the belt clip has the ability to pivot to either a vertical or horizontal orientation, but it sounds like yours might be a little stuck in one direction. Furthermore, it definitely shouldn't be falling off of your waistband or letting the phone drop! Please feel free to call our friendly Otters at 1-855-688-7269, and they'll happily send you a warranty replacement that we're confident should deliver on the OtterBox standard that you expect!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com