Customer reviews from otterbox.com
Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Average customer rating
4.4
(1,764 Reviews)
Rating breakdown 1,764 reviews
5 Stars
1,197
4 Stars
286
3 Stars
131
2 Stars
59
1 Star
91
90%of customers recommend this product.
(
1,528 out of
1,703)
Customer Reviews for Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Customer Rating
1
Great quality BUT the "red" slip cover looks pink
on February 23, 2017
Posted by: Tdunkk23
I bought this and it just came in today. Pleased with quality but it is supposed to be red. Not pink. I'm displeased with the misleading color.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 27, 2017
Hi Tdunkk23,
We are sorry that this Defender case is not exactly the color you had in mind. Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc.
If you ever have any OtterBox questions please don’t hesitate to reach out to our friendly Otters at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Defender case is not exactly the color you had in mind. Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc.
If you ever have any OtterBox questions please don’t hesitate to reach out to our friendly Otters at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Susanna
Verified Purchase:Yes
Actually I wasn't all that thrilled with my otterbox. It was, for me, expensive and, honestly, not worth the price. It was heavy and clunky and rather difficult to put on and then take off. Sheesh. Also, the colors appeared different than they did online. Wish I hadn't opened the package so I could return it. Sigh.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 9, 2017
Hi Susanna,
We are sorry that the Defender case is not quite winning you over. Perhaps you would be more interested in our other style cases as they are slimmer than the Defender. Check out the links below for more information on those OtterBox products.
http://www.otterbox.com/en-us/iphone-6-6s-commuter-series
http://www.otterbox.com/en-us/iphone-6s-symmetry-series
http://www.otterbox.com/en-us/iphone-6-6s/universe-case/apl49-iph15.html
http://www.otterbox.com/en-us/iphone-6-6s/statement-series-case/apl45-iph15.html
http://www.otterbox.com/en-us/iphone-6s-strada-series
We would also like for you to give our friendly Otters a call so that we can see what we can do about a possible return and answer any questions you may have. We can be reached at 1-855-688-7269 and we are happy to help!
Best,
OtterBox Customer Service Team
We are sorry that the Defender case is not quite winning you over. Perhaps you would be more interested in our other style cases as they are slimmer than the Defender. Check out the links below for more information on those OtterBox products.
http://www.otterbox.com/en-us/iphone-6-6s-commuter-series
http://www.otterbox.com/en-us/iphone-6s-symmetry-series
http://www.otterbox.com/en-us/iphone-6-6s/universe-case/apl49-iph15.html
http://www.otterbox.com/en-us/iphone-6-6s/statement-series-case/apl45-iph15.html
http://www.otterbox.com/en-us/iphone-6s-strada-series
We would also like for you to give our friendly Otters a call so that we can see what we can do about a possible return and answer any questions you may have. We can be reached at 1-855-688-7269 and we are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Not what I expected
on March 10, 2017
Posted by: kamjo
My perception of the OtterBox reputation and quality definitely diminished with this purchase. This 2 part phone case does not fit together as it should i.e. gaps between the pieces especially in the corners and loose around the edges. The outer shell is very flimsy, cheap plastic and also VERY slippery, which is exactly what I was trying to get away from by opting for an OtterBox case. I did not apply the screen protector because I use a glass version but it seems very flimsy as well.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 13, 2017
Hi kamjo,
We’re sorry that this Commuter case is letting you down. That is strange that it is not fitting as well as it should. We definitely want to get more details so that we can get things sorted out for you. When you get a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We’re sorry that this Commuter case is letting you down. That is strange that it is not fitting as well as it should. We definitely want to get more details so that we can get things sorted out for you. When you get a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alan
Verified Purchase:Yes
I have owned several otters. The holster has broken on every one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 13, 2017
Hi Alan,
We are sorry that you have had some bad luck with the belt clip holster for the Defender case. We truly hope that you have replaced your damaged holsters though our warranty.
If you ever need any assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
We are sorry that you have had some bad luck with the belt clip holster for the Defender case. We truly hope that you have replaced your damaged holsters though our warranty.
If you ever need any assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Pretty bummed
on March 13, 2017
Posted by: Bkizzle
This I should my third one and I've never had any problems. I've had the one I'm using now about 4 months and the plastic ended up breaking. It's a lot of money to spend to have it break so soon.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 14, 2017
Hi Bkizzle,
We’re sorry that this Defender case broke after about 4 months use. This is a bummer but thankfully all is not lost as we can easily replace your damaged case through our warranty.
Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
We’re sorry that this Defender case broke after about 4 months use. This is a bummer but thankfully all is not lost as we can easily replace your damaged case through our warranty.
Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bripod2
Verified Purchase:Yes
This is the second replacement shell I have had to buy in the past year. It always splits on the left side near the top. That being said, I have dropped my phone several times and tangos case protected my phone well.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, May 15, 2017
Hi Bripod2,
Although we are glad that the Defender case is doing its job and taking care of your iPhone 6s, we are sorry that the shell is not always surviving the impacts.
Please keep in mind that we can easily replace a damaged case through our warranty. If you ever need assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Although we are glad that the Defender case is doing its job and taking care of your iPhone 6s, we are sorry that the shell is not always surviving the impacts.
Please keep in mind that we can easily replace a damaged case through our warranty. If you ever need assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Yukon Racing
Verified Purchase:Yes
When I bought my original defender case and holster, the holster clip rotated.I've broke two of them, so rather than buy a whole new set, I ordered the replacement holster. The clip on this is stationary and does not move. Getting the phone out is extremely awkward, the release tab is at the back, and if your sitting down, you can't get the phone out. Hopefully it will be easier as I break it in. Next time I will spend $50 to get the entire package
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 2, 2017
Hi there,
We are sorry that this replacement holster is not rotating and that it is not releasing your iPhone smoothly. This is strange and we certainly want to get to the bottom of this unfortunate mystery.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
We are sorry that this replacement holster is not rotating and that it is not releasing your iPhone smoothly. This is strange and we certainly want to get to the bottom of this unfortunate mystery.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tmob
Verified Purchase:Yes
This is my 4th or 5th clip and everyone has broke the same way, by catching on my work desk or seat belt. I like the clip because of the ease of answering the phone from the clip. This is not possible with other phone holders.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 12, 2017
Hi Tmob,
Thanks for your feedback! We’re sorry that the Holster for your Defender case is not going the distance. We understand why this would not be ideal and we definitely want to help.
Please keep in mind that we can easily replace this part through our warranty if it does break. If you ever need assistance with one of our products please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Thanks for your feedback! We’re sorry that the Holster for your Defender case is not going the distance. We understand why this would not be ideal and we definitely want to help.
Please keep in mind that we can easily replace this part through our warranty if it does break. If you ever need assistance with one of our products please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com