Customer reviews from otterbox.com
Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Average customer rating
4.4
(1,764 Reviews)
Rating breakdown 1,764 reviews
5 Stars
1,197
4 Stars
286
3 Stars
131
2 Stars
59
1 Star
91
90%of customers recommend this product.
(
1,528 out of
1,703)
Customer Reviews for Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Posted by: Dangerous
Gender:Male
Verified Purchase:Yes
its beautifully put together, some real thinking has gone into the design of this product as the saying goes- it does exactly what it says on the can.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ZX12Dave
from NJ
Gender:Male
Verified Purchase:Yes
I work in mud,rain,snow and ice. This is the only case I trust.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: OtterboxObsessed
Gender:Female
Verified Purchase:Yes
I have used Otterbox since day 1. I tried a few other fancy cases but had massive anxiety the entire time. With my otterboxes I know that my phone is safe and I do not have to worry one bit. I have dropped it, gotten it semi-wet, I have two young children, and still my phone is protected by my case. I cannot use anything else. Love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Plastic
on July 31, 2016
Posted by: Pramote
First ever Bought this Item,Didn't Expect to be plastic and thought it heavy Duty it's not also It said Protect Dust Into your Speakers well Kind of Fail There, I got Dust on my Speakers No Way it Protected from it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 5, 2016
Hi Pramote,
We are sorry that the Defender case is not exactly what you thought it would be and that dust is somehow sneaking into the case. The dust infiltration is not normal and we certainly want to help out. Please feel free to give us a call at 1-855-419-7417, and we will be happy to get a warranty replacement lined up for you.
Best,
OtterBox Customer Service Team
We are sorry that the Defender case is not exactly what you thought it would be and that dust is somehow sneaking into the case. The dust infiltration is not normal and we certainly want to help out. Please feel free to give us a call at 1-855-419-7417, and we will be happy to get a warranty replacement lined up for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Monique Marie
Verified Purchase:Yes
I Bought This About A Week Ago For My Ipone 6s & I Have To Say, Im Glad I Did. I Am A Gluts, I Drop My Phone Like No Tomorrow. My Phone Is Still In Tack & Looks Brand New.
Thanks Outter Box. Will Definitely Be Ordering Again.
Thanks Outter Box. Will Definitely Be Ordering Again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: HeStKo
Verified Purchase:Yes
We hav'nt got the Covers for I phone 6S. Singe August 2017. Also Customer Service do not respond. So we contacted otterbox in US. Only a link they send to otterbox Ireland. No phonenumber for Service in Ireland. We contacted different distrubutors only one was willing to give us support. Until now we are waiting for feedback, from Ireland and the products too. So we would like to vote with 4 minus stars !
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 25, 2017
Hi HeStKo,
We are so sorry to hear that you have not received your OtterBox Defender cases yet! We are not sure why you received the Ireland contact information, especially since our records show that your package was sent to Germany. We do have a contact for Customer Service in Germany, so please feel free to follow the link below, and our friendly representatives will get this straightened out as soon as possible!
https://www.otterbox.de/de-de/kontaktieren-sie-uns
Sincerely,
OtterBox Customer Service Team
We are so sorry to hear that you have not received your OtterBox Defender cases yet! We are not sure why you received the Ireland contact information, especially since our records show that your package was sent to Germany. We do have a contact for Customer Service in Germany, so please feel free to follow the link below, and our friendly representatives will get this straightened out as soon as possible!
https://www.otterbox.de/de-de/kontaktieren-sie-uns
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jodi
Verified Purchase:Yes
I bought this as a Christmas present and was very disappointed when the rubber cover did not come with my purchase...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 2, 2018
Dear Jodi,
We so apologize about any misunderstanding regarding the two separate components of the Defender series. Our records show that only the inner lid/base assembly was purchased for this case, rather than the full unit itself, which is why the rubber slipcover was not included. The first link below will take you to the webpage where you can purchase the rubber silicone to complete your case. The second link will provide a visual display of what the Defender looks like with both pieces working together. If you have any further questions on this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly do what they can to help out!
iPhone 6S Defender Rubber Slipcover:
https://www.otterbox.com/en-us/iphone-6-6s/defender-series-slipcover/apl2-amp600-slipcover.html#start=10
iPhone 6S Defender Full Case:
https://www.otterbox.com/en-us/iphone-6-6s/defender-series-build-your-own-case/apl2-iph15-byo.html#start=1
Sincerely,
OtterBox Customer Service Team
We so apologize about any misunderstanding regarding the two separate components of the Defender series. Our records show that only the inner lid/base assembly was purchased for this case, rather than the full unit itself, which is why the rubber slipcover was not included. The first link below will take you to the webpage where you can purchase the rubber silicone to complete your case. The second link will provide a visual display of what the Defender looks like with both pieces working together. If you have any further questions on this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly do what they can to help out!
iPhone 6S Defender Rubber Slipcover:
https://www.otterbox.com/en-us/iphone-6-6s/defender-series-slipcover/apl2-amp600-slipcover.html#start=10
iPhone 6S Defender Full Case:
https://www.otterbox.com/en-us/iphone-6-6s/defender-series-build-your-own-case/apl2-iph15-byo.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mayraramirez619
Verified Purchase:Yes
otto box always came with plastic rubber around case now their made cheap at least this model of
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2018
Hey there mayaramirez619,
We apologize about any confusion surrounding the separate components of the Defender series! Our records show that only the inner plastic shell was ordered for this case, and it looks like you are missing the outer rubber slipcover that would complete the unit! By following the first link below, you'll be able to purchase the outer rubber silicone to round out your case, and through the second link, you can see what the full case looks like with both parts latched together. If you have any additional questions, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!
iPhone 6/6S Defender Rubber Slipcover:
https://www.otterbox.com/en-us/iphone-6-6s/defender-series-slipcover/apl2-amp600-slipcover.html#start=10
iPhone 6/6S Full Defender Case:
https://www.otterbox.com/en-us/iphone-6-6s/defender-series-case/apl2-iph15.html#start=2
Sincerely,
OtterBox Customer Service Team
We apologize about any confusion surrounding the separate components of the Defender series! Our records show that only the inner plastic shell was ordered for this case, and it looks like you are missing the outer rubber slipcover that would complete the unit! By following the first link below, you'll be able to purchase the outer rubber silicone to round out your case, and through the second link, you can see what the full case looks like with both parts latched together. If you have any additional questions, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!
iPhone 6/6S Defender Rubber Slipcover:
https://www.otterbox.com/en-us/iphone-6-6s/defender-series-slipcover/apl2-amp600-slipcover.html#start=10
iPhone 6/6S Full Defender Case:
https://www.otterbox.com/en-us/iphone-6-6s/defender-series-case/apl2-iph15.html#start=2
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com