Customer reviews from otterbox.com
Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Average customer rating
4.4
(1,764 Reviews)
Rating breakdown 1,764 reviews
5 Stars
1,197
4 Stars
286
3 Stars
131
2 Stars
59
1 Star
91
90%of customers recommend this product.
(
1,528 out of
1,703)
Customer Reviews for Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Posted by: MEiring
Verified Purchase:Yes
Bought two covers. Both after installed have huge air pockets between the screen and cover. And this would be the second time this has happened. Im officially done with otterbox.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 21, 2016
Hi MEiring,
We’re truly sorry that you are having some bad luck with the screen protector on the Defender case. We completely get why having air pockets under the screen protector would be disappointing and we absolutely want to help out with this unusual dilemma.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get to the bottom of this unfortunate situation as soon as possible. If needed, we case easily get a warranty replacement arranged.
Sincerely,
OtterBox Customer Service Team
We’re truly sorry that you are having some bad luck with the screen protector on the Defender case. We completely get why having air pockets under the screen protector would be disappointing and we absolutely want to help out with this unusual dilemma.
Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get to the bottom of this unfortunate situation as soon as possible. If needed, we case easily get a warranty replacement arranged.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rasf
Verified Purchase:Yes
As a previously happy Otter Box customer , I was dismayed to find that this Defender was TOO big for my 6: Obviously it must be built for a 6S. I will be sending it back for a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 23, 2017
Hi Rasf,
We are sorry that this Defender case is not fitting your iPhone 6 as well as it should. This is strange and we certainly want to get more details so that we can resolve this unusual dilemma.
At your earliest convenience, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
We are sorry that this Defender case is not fitting your iPhone 6 as well as it should. This is strange and we certainly want to get more details so that we can resolve this unusual dilemma.
At your earliest convenience, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jeep
Verified Purchase:Yes
I had used the Otter for years until it broke, the new one has the clip redesigned and should last a lot longer, Otter Box should have replaced it for free :-(
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
gets stained easily
on April 23, 2016
Posted by: AnaG
i purchased this case wanting a heavy duty protecting case, and it worked for that, but it got dirty super easily and is stained now. I'm not a messy person, but for some reason it just got really dirty, the silicon part was originally pink and now its like a brown/pink color. i would have rated this a five if it didn't get dirty.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: angelicam808
from Houston, TX
Gender:Female
Verified Purchase:Yes
I bought this case for a football game so I wouldn't have to take a bag, and it came in so handy. I didn't have to wait in the bag line and just went straight in the stadium!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: San Francisco
Verified Purchase:Yes
It came in single piece though it should be two pieces, thin plastic lower quality than dollar store.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 30, 2016
Hi San Francisco,
We’re sorry for any confusion with your OtterBox purchase. After reviewing your order we found that only the silicone slip cover was selected. To complete the Defender case the inner shell needs to be included. We see that you have initiated a return but if you have any questions please do not hesitate to give our helpful Otters a call at 1-855-419-7417.
Sincerely,
OtterBox Customer Service Team
We’re sorry for any confusion with your OtterBox purchase. After reviewing your order we found that only the silicone slip cover was selected. To complete the Defender case the inner shell needs to be included. We see that you have initiated a return but if you have any questions please do not hesitate to give our helpful Otters a call at 1-855-419-7417.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
best cases ever
on October 31, 2015
Posted by: Lyndal
from Australia
Gender:Female
i just brought a Commuter series in blues for my iPhone 6 and love it but when i put the cases on it doesn't fit properly
but really great case
but really great case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Darr123
from Cork,Ireland
Gender:Male
Verified Purchase:Yes
the case was scratched when it arrived. I thought that it would be waterproof.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com