Customer reviews from otterbox.com
Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Average customer rating
4.4
(1,764 Reviews)
Rating breakdown 1,764 reviews
5 Stars
1,197
4 Stars
286
3 Stars
131
2 Stars
59
1 Star
91
90%of customers recommend this product.
(
1,528 out of
1,703)
Customer Reviews for Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Posted by: PunxJ
from Brooklyn, NY
Gender:Male
Verified Purchase:Yes
...and twice as bulky. If you can live with your iPhone 6s bulking up to the size of a Sherman tank, you might like this case.
This is my sixth or seventh Otterbox case, through three generations of iPhone (4s through 6s). While there are things to like about it, some aspects of it -- the incredibly deep recess of the screen; and the rubber that will wear out from the inordinate number of times you have to take it apart to get the dust out that somehow got underneath the screen protector, for two -- make it difficult to recommend this case.
The only reason I haven't returned it is because every other case I've tried is worse. It's OK -- flaws and all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 8, 2016
Hi PunxJ,
We're sorry to see that you are having a somewhat lackluster experience with the OtterBox Defender for the iPhone 6/6s. We appreciate your continued support through the years and devices, and we will certainly make sure that our design teams are made aware of your concerns.
If there is ever a time when we might be of service regarding your case, please feel free to reach us at 1-855-688-7269, and we'll always be happy to help.
Best,
OtterBox Customer Service Team
We're sorry to see that you are having a somewhat lackluster experience with the OtterBox Defender for the iPhone 6/6s. We appreciate your continued support through the years and devices, and we will certainly make sure that our design teams are made aware of your concerns.
If there is ever a time when we might be of service regarding your case, please feel free to reach us at 1-855-688-7269, and we'll always be happy to help.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: weatherman
from Michigan
Gender:Male
Verified Purchase:Yes
Clip leaves a lot to be desired. To weak at attachment to holder.
Easy to break. Needs stronger support.
Easy to break. Needs stronger support.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: DebEd
from Marietta, GA
Gender:Female
Verified Purchase:Yes
Every time we upgrade our phones, we purchase an Otter Box case because they are the best. We use the belt clip and can't find another case that has that feature along with the durability of the Otter Box case. The warranty also can't be beat. Whenever we have a problem, Otter Box replaces the broken piece immediately.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Diverescue
Verified Purchase:Yes
I have used the Defender for IPhone 6 for the last year and a half. I would think with the price it should last more than a year and half but the rubberized part became stretched out for some reason and I had to buy a new case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 1, 2016
Hi Diverescue,
Although the outer slipcover of the OtterBox Defender is designed to hold its shape over the long haul, the synthetic silicone can at times become at bit stretched out depending on the number of times it needs to removed and reinstalled. The good news is that we like to make sure that your iPhone is covered with a snug fit for that trusted Otter protection, so we are more than happy to get you into a warranty replacement slipcover if the need should ever arise.
Looks like you have already set yourself up with a new case, but feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be more than happy to work with you on your previous case so that you’ll have a backup!
Regards,
OtterBox Customer Service Team
Although the outer slipcover of the OtterBox Defender is designed to hold its shape over the long haul, the synthetic silicone can at times become at bit stretched out depending on the number of times it needs to removed and reinstalled. The good news is that we like to make sure that your iPhone is covered with a snug fit for that trusted Otter protection, so we are more than happy to get you into a warranty replacement slipcover if the need should ever arise.
Looks like you have already set yourself up with a new case, but feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be more than happy to work with you on your previous case so that you’ll have a backup!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dan133
Verified Purchase:Yes
This is my second Defender series case. When I purchased my new phone, the first thing I did was to order The Otter Box to protect my investment.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Abb10
Verified Purchase:Yes
The case has protected my phone so well and I wouldn't buy any other brand. I like that I can switch colors easily and they last a long time! Best protective case on the market.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: anbowley
Verified Purchase:Yes
I don't like the bulkiness or how hard it is to type with the gap between the screen and the built in screen protector. I have RA and this case has made my phone use more painful.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 26, 2016
Hi anbowley,
We’re sorry that this Defender is a tad too bulky for your comfort level and that the screen protector is hindering your touchscreen experience. We have a couple options that we think will resolve this unfortunate situation.
The gap between the screen protector and the iPhone screen is not typical and we will be happy to send you another Defender through our warranty. Another plan is for you to return the Defender case and go with one of our slimmer style cases like the Commuter or Symmetry. Check out the links below for more information on those OtterBox cases.
http://www.otterbox.com/en-us/iphone-6s-symmetry-series
http://www.otterbox.com/en-us/iphone-6-6s-commuter-series
Please feel free to give our friendly Otters a call at 1-855-419-7417, and we will be happy to help out in any way that we can!
Best,
OtterBox Customer Service Team
We’re sorry that this Defender is a tad too bulky for your comfort level and that the screen protector is hindering your touchscreen experience. We have a couple options that we think will resolve this unfortunate situation.
The gap between the screen protector and the iPhone screen is not typical and we will be happy to send you another Defender through our warranty. Another plan is for you to return the Defender case and go with one of our slimmer style cases like the Commuter or Symmetry. Check out the links below for more information on those OtterBox cases.
http://www.otterbox.com/en-us/iphone-6s-symmetry-series
http://www.otterbox.com/en-us/iphone-6-6s-commuter-series
Please feel free to give our friendly Otters a call at 1-855-419-7417, and we will be happy to help out in any way that we can!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Very flimsy. breaks too early.
on August 15, 2016
Posted by: ke4rgr
Too flimsy. Breaks too easily!!! Deeds to be made go more durable material.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 17, 2016
Hi ke4rgr,
We are sorry that this belt clip holster did not go the distance. We understand why this would be disappointing but we are glad that we already have a new warranty replacement holster on its way to you.
We truly hope that this one lasts until you are ready for a new phone. If you ever have any OtterBox questions please feel free to give our helpful Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
We are sorry that this belt clip holster did not go the distance. We understand why this would be disappointing but we are glad that we already have a new warranty replacement holster on its way to you.
We truly hope that this one lasts until you are ready for a new phone. If you ever have any OtterBox questions please feel free to give our helpful Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com