Customer reviews from otterbox.com
Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Average customer rating
4.4
(1,764 Reviews)
Rating breakdown 1,764 reviews
5 Stars
1,197
4 Stars
286
3 Stars
131
2 Stars
59
1 Star
91
90%of customers recommend this product.
(
1,528 out of
1,703)
Customer Reviews for Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Posted by: chrisrappl
Verified Purchase:Yes
Since I bought this defender series I have had to replace the screen protector and now the holster. Not as tough as I had hoped it would be. I maybe could have asked for them to be replaced under warranty, but by the time I paid shipping and... It probably would have coast about the same.
Response from otterbox.comBy OtterBox, Customer Service Team, May 13, 2019
Hey, chrisrappl!
We're sorry to hear that your Defender Series case hasn't lived up to your expectations. All of our cases are covered under our warranty, so we are always more than happy to get you a replacement case. If you have any other issues in the future, please give us a ring at 1-855-688-7269, and our amazing CS Otters can get you helped out.
We're sorry to hear that your Defender Series case hasn't lived up to your expectations. All of our cases are covered under our warranty, so we are always more than happy to get you a replacement case. If you have any other issues in the future, please give us a ring at 1-855-688-7269, and our amazing CS Otters can get you helped out.
Written by a customer while visiting otterbox.com
Posted by: Stik
Verified Purchase:Yes
This is my fourth ...
Great product , and serves the purpose - however I wish that the engineers would do something about the clip system !
Breaks when I sit down .
Great product , and serves the purpose - however I wish that the engineers would do something about the clip system !
Breaks when I sit down .
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, May 20, 2019
Hey Stik,
Sorry to hear that this Defender series holster can't seem to successfully take a seat! Although our products are pretty tough, they aren't always indestructible, and can sometimes take a beating in the line of duty. Luckily, for this exact reason, we have a pretty awesome warranty, and our friendly Otters will be more than happy to set you up with a brand-new belt clip replacement. Simply give them a call at 1-855-688-7269, and they'll be thrilled to set up a claim for you!
Best,
OtterBox Customer Service Team
Sorry to hear that this Defender series holster can't seem to successfully take a seat! Although our products are pretty tough, they aren't always indestructible, and can sometimes take a beating in the line of duty. Luckily, for this exact reason, we have a pretty awesome warranty, and our friendly Otters will be more than happy to set you up with a brand-new belt clip replacement. Simply give them a call at 1-855-688-7269, and they'll be thrilled to set up a claim for you!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Just wanting a slipcover
Verified Purchase:Yes
I was so excited that I could just get a slipcover to replace my old one since I had worn mine out and did not want to have to purchase a whole new Defender. The only sad thing is that the color was much lighter in real life than what was displayed, but I can get over that! :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Duster
Verified Purchase:Yes
I love this phone case and would recommend it to others
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Seidan1
Verified Purchase:Yes
This is my 2nd Otterbox Defender case. I was given one for my work phone and I loved it so much I bought one for my own phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: OutwestOpa
Verified Purchase:Yes
My years-old Defender on my 6SE phone has provided safety for my phone thru thick & thin, and taken quite a bit of abuse along the way. The screen protector had abraded to the point I could hardly see thru it. So I ordered a new 6/6R defender, only to discover, upon receipt, the delivered case was larger than my phone. After contacting customer service for information about returning the new purchase, the service rep told me the proper case was no longer available for purchase, but Otterbox warranty would provide a new case for the shipping fee. Yea Otterbox - well done indeed. Thank you.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Too large and the screen protector is terrible!
on September 2, 2019
Posted by: Anonymous
Yesterday, I thought my phone was taken-over by a demon:
In reality, the screen protector which was built-into the case "selected" items 3" above my actual selection. Over the last 2 days have had to remove the entire case in order to compose text & email messages because the cursor was jumping all over the place.
In reality, the screen protector which was built-into the case "selected" items 3" above my actual selection. Over the last 2 days have had to remove the entire case in order to compose text & email messages because the cursor was jumping all over the place.
This morning, have removed the screen and sensor protector and it's working much, much better!
Overall, feel the case is much too thick considering the iPhone is thin.
I feel Otter needs to make a case that fits the phone better, (aka much smaller/thinner case) and come-up with a better design for their screen and sensor protector.
I can not recommend this product for purchase.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 4, 2019
Hi there, Jim!
We're sorry to hear that your case has been displaying some demonic tendencies lately! That's definitely unusual. The good news is, we have a whole team of dedicated CS Otters who'd love to exorcise the evil presence from your case. Give us a ring at 1-855-688-7269, and we can get that ceremony started for you.
Best,
OtterBox Customer Service Team
We're sorry to hear that your case has been displaying some demonic tendencies lately! That's definitely unusual. The good news is, we have a whole team of dedicated CS Otters who'd love to exorcise the evil presence from your case. Give us a ring at 1-855-688-7269, and we can get that ceremony started for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Genie
Verified Purchase:Yes
Really needed a replacement asap! OtterBox come through by their quick delivery! Tighter fit on key holder on belt!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com