Customer reviews from otterbox.com
Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Average customer rating
4.4
(1,764 Reviews)
Rating breakdown 1,764 reviews
5 Stars
1,197
4 Stars
286
3 Stars
131
2 Stars
59
1 Star
91
90%of customers recommend this product.
(
1,528 out of
1,703)
Customer Reviews for Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Customer Rating
4
Nice item - and definitely well built / engineered
on October 4, 2017
Posted by: TomM1of2469
Verified Purchase:Yes
First impression was that the "instructions sheet" was too simplistic; as the black rubber like edging was EXTREMELY difficult to separate from the blue primary housing unit. This step is essential so that the unit can be separated to insert the 6s iPhone.
After about5 30 minutes of tugging and looking and tugging - I finally was able to separate and complete the install.
The second issue - a NOTE at the POINT OF SALE should CLEARLY indicate that this unit does not function smoothly and efficiently if you have a protective screen adhered on the screen.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ruedy
Verified Purchase:Yes
I love the protection that this case gives. I was afraid it would be too bulky, but it's not. What i dislike about it is the built in screen protector reduces the screen sensitivity. When i text I'm constantly missing letters and have to go back and type them again. The same thing when i navigate through my phone in general. I find myself having to constantly tap my screen again because it didn't pick up the first time. It has become really annoying to the point where i want to take the phone out of the case, but i really like the protection it provides.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 22, 2017
Hi Ruedy!
Our apologies that your built-in screen protector is giving your fingers a workout! Here at OtterBox, we don't think you should have to sacrifice protection in order to send a simple message. It sounds like that integrated screen protector is sitting a little higher above your touchscreen than we would normally prefer, and we would love to rectify the situation by sending a replacement case. Please feel welcome to ring up our playful Otters at 1-855-688-7269, and they'll dive right into a warranty claim! You'll be texting with ease before you know it!
Sincerely,
OtterBox Customer Service Team
Our apologies that your built-in screen protector is giving your fingers a workout! Here at OtterBox, we don't think you should have to sacrifice protection in order to send a simple message. It sounds like that integrated screen protector is sitting a little higher above your touchscreen than we would normally prefer, and we would love to rectify the situation by sending a replacement case. Please feel welcome to ring up our playful Otters at 1-855-688-7269, and they'll dive right into a warranty claim! You'll be texting with ease before you know it!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mac C
Verified Purchase:Yes
Since I purchased my first I-Phone 4 I have used Otterbox to protect my investment. It has proven time again the quality and craftsmanship that keeps me coming back each time I upgrade to a new phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sara29
Verified Purchase:Yes
I needed this to replace the holster I previously had. Great price and exactly what I needed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MNC_TN
Verified Purchase:Yes
This Holster is no more reliable than the original, which came off of my belt a number of times, that I bought about the whole Defender Rugged Protection package. the spur that is Suppose to keep secure from slipping off of belt finally, the last time it came off my belt, stepping out of car, landed on the end and broke the spur off. I have bought & paid for this new Holster HOPING it will secure over belt better. It has slipped off twice in about 10 days.
At work I keep iPhone in top left pocket of safety vest, NOT in holster on my belt.
At work I keep iPhone in top left pocket of safety vest, NOT in holster on my belt.
Response from otterbox.comBy OtterBox, Customer Service Team, January 17, 2018
Hey there MNC_TN,
We're terribly sorry that each of your belt clip holsters have ended up falling in the line of duty! For safety reasons, we design the belt clips to have a safe breaking point so that our customers don't ever get caught up in any precarious situations. Please keep in mind that we are always happy to replace any damaged products (including holsters) under our warranty. If this sounds like an option that you might be interested in, feel welcome to call our amazing Otters at 1-855-688-7269, and they'll always be thrilled to help out!
Cheers,
OtterBox Customer Service Team
We're terribly sorry that each of your belt clip holsters have ended up falling in the line of duty! For safety reasons, we design the belt clips to have a safe breaking point so that our customers don't ever get caught up in any precarious situations. Please keep in mind that we are always happy to replace any damaged products (including holsters) under our warranty. If this sounds like an option that you might be interested in, feel welcome to call our amazing Otters at 1-855-688-7269, and they'll always be thrilled to help out!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Junior
Verified Purchase:Yes
I returned my slipcover because I had to change my iPhone for lowering my monthly phone bill but this ítem looked great. I am happy with Otterbox.com
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: GothamScribe
Verified Purchase:Yes
I bought the Defender series shell for my wife's iPhone 6 because she has a talent for dropping, abusing, and otherwise destroying phones. Her first Defender case lasted over two years before she finally cracked and then broke the hard shell. The good news: the phone inside was completely unharmed. Since she plans to keep using her iPhone 6 a while longer, I bought her a new shell in the same color scheme, and she couldn't be happier.
One flaw of the Defender case for iPhone 6 — the opening for the headphone jack is misaligned, meaning it needs to be propped open to use earbuds. Also, the shell makes it impossible to use my PayPal credit-card reader — the shell prevents the device from jacking into the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: cheri521
Verified Purchase:Yes
I am a new I Phone user, first cell phone !!! I heard all the horror stories about dropping the phone so I wanted the best protector. So far I haven't dropped it, but if I do (which is likely as I'm a Klutz ) I am sure the phone is protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com