I’ve have this for two weeks, case is great, fits and works great. Can’t use the screen cover, I had to remove it so I could use finger print reader and type on the screen.
Response from otterbox.comBy OtterBox , Customer Service Team , October 28, 2020
Hi there!
We're sorry to hear about your troubles with the fingerprint scanner with your Defender Series case! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
This is my second otter box for this phone. I’m a sculptor and I don’t drop my phone often, but generally when I do, it’s onto concret. I would rather buy a new otter box than a new phone. My last one lasted over 4 years, so less than a dollar a month. Well worth it and the days it took me hunt a new case down. I can’t imagine getting a case that isn’t an otter box. You make a superior product.
I find the holster device to be well made, handy, and is included with the Defender Otterbox model, and not necessary to order separately. While I might have missed the fact that the holster device is included with the Defender Otterbox, now you don't need to have an extra holster device to return, which will shave $5.00 off your refund.
Have kept my 6s through the rest of the iterations of iphone, and was worried that replacing the original Defender would be a problem. Not so. Thanks. Needed to replace the outer skin as the repeated action of taking the phone in an out of the holster was wearing down the tiny strip at the clip tab, and the skin was coming out of the channel as I put the phone into the holster because it was getting loose there. This is after more than 5 years of daily, constant, rough use, so I got my money's worth. New replacement is a different material for the outer skin. A little less "rubbery" than original, but fit is perfect. Design was and is excellent, and individual pieces are tough and work the same as the first time. The belt holster is still the best way keep a phone when you aren't using it. I don't care what pocket people think. Great design. Only thought on the design was, the charging port flap with constant use got loose so I eventually cut it off. The material in this newer version of the Defender is more rigid and it takes a bit of effort to get the flap out of the way to put the charging cable in. This case isn't meant to be near waterproof so I might cut this one off too. I also took out the clear plastic screen. I didn't get used to the loss of touch of the screen, and since this isn't waterproofed, I like it better that way. Sorry Otter. It does what I want it to do very well, which is to save my phone from my clumsiness. It has done its job on many, many occasions. A simple, tough, well-thought-out design. T