Customer reviews from otterbox.com
Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Average customer rating
4.4
(1,764 Reviews)
Rating breakdown 1,764 reviews
5 Stars
1,197
4 Stars
286
3 Stars
131
2 Stars
59
1 Star
91
90%of customers recommend this product.
(
1,528 out of
1,703)
Customer Reviews for Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Customer Rating
5
LOVE!
on April 7, 2015
Posted by: keljowed
I really like this case-I got the aqua blue one (with the pink slipcover)-it is super cute! I feel it protects my phone without making it bulky or heavy. If this one wears out, I will definitely get another one!
Pros: High quality, Durable
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Good style but it doesn't fit properly
on May 18, 2015
Posted by: Gitasac
When I order my case I was very excited. My boyfriend had OtterBox cases for his previous iPhone and lasted for years and did a great job.
When I got mine thought and put it on my phone I realized that the hard case does't really fit properly: the edges are loose and it is noticeable. I thought it was just a "new case" problem and maybe with time the two covers would adapt but after more than a week nothing changed.
I like the style and the colors, but the fit it's kind of disappointing.
When I got mine thought and put it on my phone I realized that the hard case does't really fit properly: the edges are loose and it is noticeable. I thought it was just a "new case" problem and maybe with time the two covers would adapt but after more than a week nothing changed.
I like the style and the colors, but the fit it's kind of disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 19, 2015
Hi Gitasac,
We’re sorry to see that your new OtterBox Commuter isn’t behaving itself! We would be more than happy to set up a warranty claim for you, and get you out some new parts which should give you that nice snug fit you were rightfully expecting the first go-around. Just give our friendly Otters at call at 1-855-688-7269, and we’ll fix this right up!
Best,
OtterBox Customer Service Team
We’re sorry to see that your new OtterBox Commuter isn’t behaving itself! We would be more than happy to set up a warranty claim for you, and get you out some new parts which should give you that nice snug fit you were rightfully expecting the first go-around. Just give our friendly Otters at call at 1-855-688-7269, and we’ll fix this right up!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
loved the concept, color didn't hold up
on May 24, 2015
Posted by: ayycee
I loved my otterbox case when it arrived, but the blaze pink slipcover was discolored within a week! I was super disappointed. It's still functional of course, but the slipcover looks terrible.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 25, 2015
Hi ayycee,
A case with a cosmetic casualty. Not a happy state for an OtterBox to be in, but a very treatable condition, to be sure! Please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we’ll be more than happy to set you up with a warranty claim to bring the brilliant back to your Blaze Pink!
Cheers!
OtterBox Customer Service Team
A case with a cosmetic casualty. Not a happy state for an OtterBox to be in, but a very treatable condition, to be sure! Please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we’ll be more than happy to set you up with a warranty claim to bring the brilliant back to your Blaze Pink!
Cheers!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ottergirl306
Verified Purchase:Yes
I have only ever bought Otterbox cases for my phone. I had previously purchased the Commuter case for my iPhone 5, and it was great; it provided excellent protection and fit well. However, the Commuter case I just purchased for my iPhone 6 doesn't seem to fit quite right. There are some gaps between the inner flexi part and the hard outer plastic. It is still useable, but this is disappointing considering the quality I am used to from Otterbox products.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, June 10, 2015
Hey Ottergirl,
Love your username! Thanks for being such a loyal fan over the years and through the device upgrades – we truly appreciate your support. Now, let us show the support back to you. Sometimes the Commuter case may take a few attempts at installation to get it seated just right to avoid the symptoms that you’re seeing with your case, so we would definitely suggest giving that a quick try. Obviously, you’ve had a Commuter before, so if you’re confident that there is something more going on here, then please give our Otter tailors a call at 1-855-688-7269, and we would be more than happy to set you up with a warranty claim for a replacement to get things all snugged up.
Cheers!
OtterBox Customer Service Team
Love your username! Thanks for being such a loyal fan over the years and through the device upgrades – we truly appreciate your support. Now, let us show the support back to you. Sometimes the Commuter case may take a few attempts at installation to get it seated just right to avoid the symptoms that you’re seeing with your case, so we would definitely suggest giving that a quick try. Obviously, you’ve had a Commuter before, so if you’re confident that there is something more going on here, then please give our Otter tailors a call at 1-855-688-7269, and we would be more than happy to set you up with a warranty claim for a replacement to get things all snugged up.
Cheers!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: PickyBuyer
from Kentucky
Gender:Male
Verified Purchase:Yes
I've only had this case a few weeks, but so far, I love it. I purchased it to carry business cards to avoid yet another item in my pocket. I only wish it would hold a few more (can only get about 8 in there).
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: tattooedpaul
from maine
Gender:Female
Verified Purchase:Yes
I like my phone case it is the first I have ever owned and seems to fit my needs the one thing I do wish is it came with the option for a belt clip
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Doesn't fit
on June 30, 2015
Posted by: Mel07
Gender:Female
I bought the commuter case today at Best Buy but will be returning it tomorrow. The case does not fit tightly around the phone, the hard shell has gaps on all sides around the soft layer. It is a nice looking case and I think if it fit properly would be very protective, but I'm not willing to take the chance since I already had to replace my phone once due to a similarly fitting case from a different manufacturer.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 3, 2015
Hi Mel07,
After one damaged device, we can’t say we blame you for being cautious with your iPhone 6! We’re sorry to see that the OtterBox Commuter wasn’t behaving as it was intended and that you’ve had to make multiple trips to the store to purchase, then return the case. We do appreciate that you like the looks of the case and also felt like it would do the whole protection thing if the fit were better. We agree wholeheartedly and do hope that you will give us another try, as we are very confident that we can get you into a properly fitting unit. If you have any questions or would like to speak directly with one of our friendly Otters, please don’t hesitate to reach out to us at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
After one damaged device, we can’t say we blame you for being cautious with your iPhone 6! We’re sorry to see that the OtterBox Commuter wasn’t behaving as it was intended and that you’ve had to make multiple trips to the store to purchase, then return the case. We do appreciate that you like the looks of the case and also felt like it would do the whole protection thing if the fit were better. We agree wholeheartedly and do hope that you will give us another try, as we are very confident that we can get you into a properly fitting unit. If you have any questions or would like to speak directly with one of our friendly Otters, please don’t hesitate to reach out to us at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ENTnurse
from Arlington, TN
Gender:Male
Verified Purchase:Yes
Really like this case, conceals 2 cards; very sleek, screen cover so clear
I would recommend this to a friend!
Written by a customer while visiting otterbox.com