Customer reviews from otterbox.com
Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Average customer rating
4.4 out of 5
4.4
(1,764 Reviews)
Open Ratings Snapshot
Rating breakdown 1,764 reviews
5 Stars
1,197
4 Stars
286
3 Stars
131
2 Stars
59
1 Star
91
90%of customers recommend this product. 
(
1,528 out of 1,703
)
Best Buy Privacy Policy
Customer Reviews for Otterbox - Defender Series Case for Apple iPhone 6 - Electric Indigo
Customer Rating
2 out of 5
2
cant hear anymore
on March 4, 2017
Posted by: tomf
Verified Purchase:Yes
I like how durable the case is but I cannot hear anything if there is any noise in the background of where I'm talking.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , March 6, 2017
Hi Tom,

We appreciate your feedback! It is odd that this Defender case is making it more difficult to hear, we are sorry that this is happening. This case was designed to work seamlessly with the iPhone 6s and it shouldn’t hinder any of its functions.

We would like to get more details so that we can get to the bottom of this audio mystery. When you get a chance, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Received product in a timely manner
on March 5, 2017
Posted by: Mel1988
Verified Purchase:Yes
Received product in a timely manner and in new condition
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Protects phone, but the case got damaged twice
on March 10, 2017
Posted by: Krista A
I haven't had a problem with this case as far as how well it protects my phone, but I've dropped it on the corner and the case cracked. The first time, it was still under warranty so I sent it back and got a new one. A few months later, I dropped it on the corner again and the case cracked again at the impact point. Also, I don't like how slippery the plastic is. I had expected it to be like the Defender- with the rubber on the outside. the rubber is actually the inner liner and the hard plastic part is on the outside and I don't always feel like I have a good grip on it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox,  Customer Service Team, March 13, 2017
Hi Krista,

Thanks for your feedback! Although we are glad that the Commuter case is doing its job and taking care of your iPhone 6/6s, we’re sorry that it is damaged again.

Yes, technically the warranty is for one year but as long as we still have your case available in our warranty warehouse we will be more than happy to help out even if it is after that first 12 months.

When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly get another warranty replacement lined up in practically no time at all!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Saved a lot of heartache
on March 11, 2017
Posted by: Michael_55
Verified Purchase:Yes
I use OtterBox on all of my mobile devices. The case itself saved my iphone from damage on numerous occasions. It fits nicely in the holster which is comfortable to wear and never gets in the way. I love the fact that a replacement holster is able to be purchased separately as I had recently broke the clip on the old one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Good purchase!!
on March 12, 2017
Posted by: Garnett
Verified Purchase:Yes
I bought this because I broke the other one... glad to get it!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Wonderful Style & Unbeatable Protection!
on March 12, 2017
Posted by: Pipeliv
Verified Purchase:Yes
I love my otterbox, it does a great job of keeping my phone safe and durable. I tend to drop my phone a lot and it hasn't cracked once. I also love the color combination choices that you could pick from, it makes the case very exciting and colorful.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
The holster to this bad
on March 12, 2017
Posted by: Cabinet maker
I bought this OtterBox defender exactly 30 days ago getting out of my wife's car from the passenger side with the holster on my belt it's snapped right off the belt clip is weak the phone fell right on the road holster and all I have a picture and I guess I'll have to call about the warranty they should re-designed this belt holster is too stiff
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, March 15, 2017
Hi Cabinet maker,

We are sorry to see that this Belt Clip Holster broke early on in the journey. This is understandably disappointing and by all means, if you haven’t done so already, please do give our friendly Otters a call at 1-855-688-7269. We will be more than happy to get a warranty replacement arranged as soon as possible!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Replacement
on March 14, 2017
Posted by: Agronerd
Verified Purchase:Yes
I broke my original and missed it very much. I hate my phone in my pocket. This is a perfect replacement!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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