Hello. Thank you for taking the time to write your review on your trash compactor. We’re sorry for your experience and would like to help. Please take a look at our trouble-shooting tips offered on page 8 from the use and care guide, found in our following link:

http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55061-1.pdf

We hope the suggestion regarding the ram will resolve your issue. If service is needed, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. Your model comes with a full one year warranty that covers any manufacturing issue. You can schedule an appointment online at:

http://www.geappliances.com/ge/service-and-support/service.htm

Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.

Thank you, again, for your feedback.

We want to help with your GE Profile Series built-in compactor. Please view the helpful troubleshooting tips mentioned on page 8 of the owner's manual at the link below:
https://products-salsify.geappliances.com/image/upload/s--x4gV_VzP--/63a959dfa2c1c78b09114799c674f613d6f82716.pdf?_ga=2.118426889.1008858966.1715609802-1342374613.1688136512

We will pass your feedback regarding a sensor for the compactor to our product team to review. As we continue to make improvements to future models. your comments are extremely important to us.