Customer reviews from lg.com
LG - 1.8 Cu. Ft. Over-the-Range Microwave - Stainless-Steel
Average customer rating
4.3
(324 Reviews)
Rating breakdown 324 reviews
5 Stars
210
4 Stars
69
3 Stars
14
2 Stars
8
1 Star
23
88%of customers recommend this product.
(
266 out of
304)
Customer Reviews for LG - 1.8 Cu. Ft. Over-the-Range Microwave - Stainless-Steel
Posted by: liz224466
from San Antonio, TX
Verified Purchase:Yes
The microwave works except for the numbers. They flicker so much you can’t see what you entered.
Quality
3
Features
1
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, January 11, 2023
Thank you for sending your valuable feedback regarding your LG Over the Range Microwave model LMV1813ST and your experience using it. It’s greatly appreciated. We would like to investigate the issue further. To begin, we need to switch to a platform that allows us to do so. Kindly call our customer support number at (800) 243-0000 or use @LGUSSupport to send us a private message on Facebook or Twitter. We'll be pleased to handle the rest. ^Danee
Written by a customer while visiting lg.com
Posted by: Senior Sandy
from Seal Beach CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Life wouldn't be the same without my microwave. Im 80 years old and can operate it perfectly. It is so user friendly. Sometimes we seniors get confused with all the complicated electronics...not with my microwave. I use it constantly. Sandy
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CCB905
from Trenton FL
Verified Purchase:Yes
We installed this microwave to replace a builder-grade appliance which was 6 years old. The fan is powerful, but not too loud. The programs are very helpful. It is powerful, and effecctive. Both the exterior and interio are very easy to clean.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bigelow
from St. Augustine, FL
Verified Purchase:Yes
Does not have simple 1 touch feature for warming water or milk. LCD panel has flickering digits and appears to be defective or about to fail. No backlit display is also a negative. Request for service has been very difficult and goes into feedback loops with request to file complaint again and again. Very unsatisfied
Quality
2
Features
2
Value
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 18, 2023
Thank you for sending your valuable feedback regarding your LG Over the Range Microwave model LMV1813St and your experience using it. It’s greatly appreciated. We would like to investigate the issue further. To begin, we need to switch to a platform that allows us to do so. Kindly call our customer support number at (800) 243-0000 or use @LGUSSupport to send us a private message on Facebook or Twitter. We'll be pleased to handle the rest. ^Danee
Written by a customer while visiting lg.com
Customer Rating
1
Not Worth It
on August 22, 2023
Posted by: Brinaann
[This review was collected as part of a promotion.] I had this microwave for 2 years and it has already broke. IT stopped heating the exhaust motor no longer turns on. Dont waste your time on this junk.
Response from lg.comBy LG Customer Experience team, Customer Care, August 22, 2023
We're deeply concerned that our resolution to your issue did not meet your expectations and that we weren’t able to demonstrate how much you mean to us. As much as we hate to see you go, we understand that a non-working microwave must’ve caused a lot of inconvenience on your end. We apologize again for all the trouble caused and wish you all the best. Please reach out to us if you have any questions or concerns. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Dave2144
from Lower Gwynedd, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a replacement, and it fits the space perfectly and does the same great job.
Pros: ease of use
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: RAS6
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 7 years ago and it was a good investment
Pros: ease of use
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (13) ratings-only reviews
Overall Customer Rating
4.8
Would recommend? Yes
(
13 out of
13)
Features
4.5
Quality
4.8
Value
4.6