Customer reviews from startech.com
StarTech - 2-Port Dual DVI-to-USB KVM Switch - Black
Average customer rating
3.5
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
4
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
2
Customer Reviews for StarTech - 2-Port Dual DVI-to-USB KVM Switch - Black
Customer Rating
1
Absolute Garbage
on March 22, 2017
Posted by: Joe Therrien
I've had this for about six months, and it's gotten progressively worse. After about a month, the hotkey switching stopped working. After six weeks, one of the sides started randomly dropping off line for 1 or 2 seconds, blanking the screens. Tried all new cables with no effect. Swapped the two computers side for side, problem stayed on the same side. This is an expensive accessory, and the product doesn't justify that cost.
Written by a customer while visiting startech.com
Customer Rating
1
USB ports for KBD and Mouse doesn't work
on May 12, 2018
Posted by: HSIM
I have very basic US 104(?) KBD and simple optical mouse. My kbd is able to connect to the PC through this switch, but mouse cannot. However, during reboot, my KBD doesn't work and I have to unplug my KBD from the switch and plug in to the PC directly. This is unacceptable for a switch box! I am thinking of returning it and getting a different brand switch.
Response from startech.comBy Sam, Customer Support, May 15, 2018
Thank you for your review of SV231DD2DUA. We're sorry for the trouble you've had with it
We stand behind our products, and this KVM switch is covered under a 3-year warranty with free lifetime technical support. We recommend contacting us directly so that we can find out the problem and get your setup working as quickly as possible. You can reach our Technical Advisors 24 hours a day, 5 days a week, at 1-800 265-1844 or www.startech.com/chat.
We stand behind our products, and this KVM switch is covered under a 3-year warranty with free lifetime technical support. We recommend contacting us directly so that we can find out the problem and get your setup working as quickly as possible. You can reach our Technical Advisors 24 hours a day, 5 days a week, at 1-800 265-1844 or www.startech.com/chat.
Written by a customer while visiting startech.com
Customer Rating
5
2 port DVI USB KVM w/ Audio
on May 25, 2018
Posted by: Starr
There is a lot packed into this box. It delivers great resolution and audio with push button connectivity. As always StarTech makes sure you have the right connection for your power source. This product does not include all of the connection cables so you just can just purchase what ever lengths you need.
Written by a customer while visiting startech.com
Customer Rating
2
Still bad Quality Control
on June 5, 2019
Posted by: CWilliams
Worked for about 2 days, and roughly 30 switches before Port 1 stopped working entirely. StarTech is one of the only companies to make this type of KVM, so it's unfortunate they're our only option.
Get your stuff together StarTech. Your QC seriously needs to step it up.
Response from startech.comBy Matt, Customer Support, June 6, 2019
We're sorry to hear our SV231DD2DUA stopped working after 2 days. We stand behind our products and would like to make this right for you. The SV231DD2DUA has a 3-year warranty with lifetime technical support and we have reached out to you at the provided email address to look into this further with you.
Written by a customer while visiting startech.com
Customer Rating
4
Solid and Reliable KVM Switch
on June 20, 2018
Posted by: NickD_CA49
I have been testing this KVM switch with several PC's and peripherals without any issues.
The KVM switch comes in a large box almost the size of 500 sheet stack of paper. The switch itself is heavy for its size which I compare to almost the same size/weight of a brick. It comes with a power adaptor that has ends for multiple countries. There were no other cables in the box other than the power cable. All cables from the PC or to the devices need to be purchased separately. The devices is not very attractive looking and is made of thick black metal. I am sure I could hit it with a hammer and nothing would happen to the device.
The KVM switch works very reliably and quickly. Pressing the "Select" button to change between devices happens within seconds. The lights on the front indicate which computer is selected (red light) and which computer has USB connected and working (green light). I experienced an issue with my wireless keyboard/mouse adaptor, where if I used either of the ports labeled keyboard/mouse on the KVM switch, then both the keyboard and mouse would stop working in a minute or two. Once I connected to a generic USB port, then the wireless keyboard/mouse kept working as long as I needed. The KVM switch only appears to have USB 2.0, which hasn't been an issue so far for me.
Solid KVM switch that feels like it is from the 90's and still working strong. Other than issue with keyboard/mouse USB ports, this KVM switch works great. I received this product in exchange for an unbiased review.
The KVM switch comes in a large box almost the size of 500 sheet stack of paper. The switch itself is heavy for its size which I compare to almost the same size/weight of a brick. It comes with a power adaptor that has ends for multiple countries. There were no other cables in the box other than the power cable. All cables from the PC or to the devices need to be purchased separately. The devices is not very attractive looking and is made of thick black metal. I am sure I could hit it with a hammer and nothing would happen to the device.
The KVM switch works very reliably and quickly. Pressing the "Select" button to change between devices happens within seconds. The lights on the front indicate which computer is selected (red light) and which computer has USB connected and working (green light). I experienced an issue with my wireless keyboard/mouse adaptor, where if I used either of the ports labeled keyboard/mouse on the KVM switch, then both the keyboard and mouse would stop working in a minute or two. Once I connected to a generic USB port, then the wireless keyboard/mouse kept working as long as I needed. The KVM switch only appears to have USB 2.0, which hasn't been an issue so far for me.
Solid KVM switch that feels like it is from the 90's and still working strong. Other than issue with keyboard/mouse USB ports, this KVM switch works great. I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
3
Problems with Wireless Mouse and Keyboard
on September 13, 2018
Posted by: rainman
Just got this switch up and running but my Logitech Keyboard/mouse K330/M215 suffers delays unless on the desk 1' away from switch. When I use the devices from the keyboard drawer maybe 2' away I get delays.
Response from startech.comBy Brian, Customer Support, September 14, 2018
Thanks for sharing this feedback. We recommend using a standard wired mouse and keyboard with our KVM switches. The two USB hub ports on this KVM switch can be used with wireless, gaming or Apple mice and keyboards. Just keep in mind, hotkey switching will not work in that situation.
Written by a customer while visiting startech.com
Customer Rating
4
So far very impressed with this KVM.
on June 20, 2018
Posted by: ShawnO_3
It works as promised. I was able to connect both my systems with ease and though I have only had it a short while it seems like a solid KVM switch. I did have some issues with one of the keyboards I connected but it may have been the age of the keyboard rather than the KVM. There was an intermittent occasional delay when switching computers that required turning the monitor off then on, but that appears to have cleared up on its own. Overall very happy with the results. I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
5
Well-built KVM
on June 29, 2018
Posted by: andrewxs11
When working with multiple PCs, a KVM moves from a nice-to-have to an essential piece of equipment. This KVM packs an incredible amount of ports and functionality into a very compact size. I used to have it out front where I could reach the (Switching) button, but once I got used to the hot-key switching, it’s now hidden in behind the machines, keeping my work area clean and uncluttered with cables. The resolution on the monitors is excellent and response time to switch back and forth is fast and smooth. Setup was easy once I planned where all my cables were going, and I recommend tightening all the screws for the DVI cables to the back of the KVM as you attach them. Trying to do so afterwards can be very tricky!
I received this product in exchange for an unbiased review
Written by a customer while visiting startech.com