Customer reviews from manufacturer
Haier - 18-Bottle Wine Cellar - Black
Average customer rating
1
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
8
0%of customers recommend this product.
(
0 out of
6)
Customer Reviews for Haier - 18-Bottle Wine Cellar - Black
Customer Rating
1
Crap
on January 18, 2022
Posted by: Eliza
from Chicago
I received this as a Christmas gift from my son. He drove it all the way from Alabama to Chicago. It never got cold and this is almost a month later. He still searching for the receipt for a replacement. Really disappointing
No, I would not recommend this to a friend.
Response from manufacturerBy Michael @ Haier, Haier Appliances, January 19, 2022
Hi there,
Thanks for the review. We're so sorry to hear about the issues you've had with your wine cellar. We can certainly understand how this would be frustrating. If you're needing to take advantage of your warranty, you can see the details of that on page 10 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=HVTEC12DABS%20HVTEC16DABS%20HVTEC18DABS%20Manual.pdf
Also, you can reach out to our service team using the following link: https://www.haierappliances.com/support/schedule-service
We hope this is helpful and that this is taken care of for you soon.
All the best,
Michael@Haier
Thanks for the review. We're so sorry to hear about the issues you've had with your wine cellar. We can certainly understand how this would be frustrating. If you're needing to take advantage of your warranty, you can see the details of that on page 10 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=HVTEC12DABS%20HVTEC16DABS%20HVTEC18DABS%20Manual.pdf
Also, you can reach out to our service team using the following link: https://www.haierappliances.com/support/schedule-service
We hope this is helpful and that this is taken care of for you soon.
All the best,
Michael@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Poor quality.
on February 21, 2023
Posted by: SC_Chris
from South Carolina
My second wine cellar just died. I should have learned after the first one. Would not recommend. It just started beeping and display flashing. Unplugged and now will not turn on at all. Time to try a different manufacturer.
No, I would not recommend this to a friend.
Response from manufacturerBy GE_Appliances, February 21, 2023
Hello - We appreciate you taking a moment to get in touch and leave a review.
We are constantly upgrading our appliances with the newer technologies and seeking for the best results. We will definitely pass this on to our engineers and design team, as we always welcome feedback from our customers to help us improve on future builds.
Let us know if you have additional questions as we're here and always happy to help!
-Charlie@Haier
We are constantly upgrading our appliances with the newer technologies and seeking for the best results. We will definitely pass this on to our engineers and design team, as we always welcome feedback from our customers to help us improve on future builds.
Let us know if you have additional questions as we're here and always happy to help!
-Charlie@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
HORRIBLE
on September 19, 2021
Posted by: JenS
from Arab Alabama
Just beeps after a power outage, what a piece of junk! Only used a couple months I’m not paying foe someone to come fix it how ridiculous. Should have read the review! Now we have to pay to throw it out…. JUNK!!!
No, I would not recommend this to a friend.
Response from manufacturerBy Mikayla@Haier, Haier_Appliances , September 21, 2021
Hi there - Thanks for taking the time to write a review. We hate to hear that your wine cellar isn't working properly after a power outage. We certainly understand how much of a headache this must be and we apologize for any inconvenience this may have caused.
During a power outage, unplug the unit from the outlet until power has been restored. If the unit isn't working after reconnecting, make sure that the unit is plugged in and that the wall outlet is getting power.
If the above troubleshooting doesn't resolve the issue, service may be needed. You can schedule an appointment by calling 1-877-337-3639 or online here: https://www.haierappliances.com/support/schedule-service
We're always here to help if any questions or concerns come up. All the best. -Mikayla@Haier
During a power outage, unplug the unit from the outlet until power has been restored. If the unit isn't working after reconnecting, make sure that the unit is plugged in and that the wall outlet is getting power.
If the above troubleshooting doesn't resolve the issue, service may be needed. You can schedule an appointment by calling 1-877-337-3639 or online here: https://www.haierappliances.com/support/schedule-service
We're always here to help if any questions or concerns come up. All the best. -Mikayla@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
One power outage killed two fridges
on June 2, 2021
Posted by: Anonymous
So unhappy. We had a power outage and now the two fridges just sit there and beep. There's nothing in the manual to describe how to fix it. Reading reviews and comments it sounds like it's fried control board. Totally unacceptable. Will never buy this brand again
No, I would not recommend this to a friend.
Response from manufacturerBy Eliza@Haier, GE Appliances, June 4, 2021
Hi there, thank you for reaching out to us for help and sharing your review for this wine cellar. We’re very sorry to hear of the recent issues you have experienced with your wine cellar after a power outage and sincerely apologize for the disappointment. We would love to offer you guidance in this!
In the event of a power outage, you should unplug the wine cellar from the electrical outlet and plug the power cord back into the outlet when power has been restored. If your wine cellar is not working after reconnecting, you will want to first verify that the wine cellar is plugged into a working outlet and check if there is power to the wall outlet. You will also want to make sure the unit is turned on and that the thermostat control is set to a cold temperature setting. If it is running but not cooling, you can find helpful troubleshooting tips in this support article: https://www.haierappliances.com/support/support-content/34995.
If you attempt this troubleshooting and the issues persist, we recommend service to properly diagnose and repair this. You can schedule an appointment by calling 1-877-337-3639 or online at: https://www.haierappliances.com/support/schedule-service.
We sincerely hope that this information helps to resolve this and improve your experience. We would be grateful for the opportunity to serve and support you in this and hope for the chance to restore your trust in us. All the best! -Eliza@Haier
In the event of a power outage, you should unplug the wine cellar from the electrical outlet and plug the power cord back into the outlet when power has been restored. If your wine cellar is not working after reconnecting, you will want to first verify that the wine cellar is plugged into a working outlet and check if there is power to the wall outlet. You will also want to make sure the unit is turned on and that the thermostat control is set to a cold temperature setting. If it is running but not cooling, you can find helpful troubleshooting tips in this support article: https://www.haierappliances.com/support/support-content/34995.
If you attempt this troubleshooting and the issues persist, we recommend service to properly diagnose and repair this. You can schedule an appointment by calling 1-877-337-3639 or online at: https://www.haierappliances.com/support/schedule-service.
We sincerely hope that this information helps to resolve this and improve your experience. We would be grateful for the opportunity to serve and support you in this and hope for the chance to restore your trust in us. All the best! -Eliza@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Common problem with power
on January 29, 2023
Posted by: Tmelton1
from Denver, CO
I have a very similar problem that the other reviews are talking about. The power unit seems to be out in the top half of the dual cooling. It’s an easy part to replace but it looks as though the parts are not available. I think I will try a different brand.
Response from manufacturerBy Haley@Haier, Haier, January 30, 2023
Hello there.
Thank you so much for providing us with honest feedback. We are incredibly sorry to hear you are having such an issue with your beverage center. Understandably so this can be a huge inconvenience. Your concerns will be taken into deep consideration as we pass along this information to our product teams for improvements. Please feel free to keep in touch with us at any time.
-Haley@Haier
Thank you so much for providing us with honest feedback. We are incredibly sorry to hear you are having such an issue with your beverage center. Understandably so this can be a huge inconvenience. Your concerns will be taken into deep consideration as we pass along this information to our product teams for improvements. Please feel free to keep in touch with us at any time.
-Haley@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
BEEPING
on December 1, 2023
Posted by: MADD
This is horrible. I'm experiencing beeping now after a power outage that I had no knowledge of until I came home on a perfect day with NO clouds or lightening.
Response from manufacturerBy Tierra, Haier_Appliances, December 12, 2023
Oh no!
We're so very sorry to hear that you're not having the best experience with your new wine cellar right now. We certainly understand how disruptive a power outage can be and we want to help!
We recommend unplugging the unit for a little while and plugging it back in. If that doesn't help, please contact your nearest authorized service center. For the name of the nearest service center please call
1-877-337-3639.
We're here if you need further assistance. Just reach out at anytime! Best regards. - Tierra@Haier
We're so very sorry to hear that you're not having the best experience with your new wine cellar right now. We certainly understand how disruptive a power outage can be and we want to help!
We recommend unplugging the unit for a little while and plugging it back in. If that doesn't help, please contact your nearest authorized service center. For the name of the nearest service center please call
1-877-337-3639.
We're here if you need further assistance. Just reach out at anytime! Best regards. - Tierra@Haier
Written by a customer while visiting manufacturer
Customer Rating
1
Nope, nope, nope
on July 5, 2024
Posted by: Nat Nat
from Virginia
Also have the same issue as others. Brief power outage, and now the beeping. The manual says the temp needs to be reset, however the display won't illuminate, so there is no way to adjust the temp. I bought an extended warranty, but it now says the machine isn't available. Everything should be refunded at this point.
No, I would not recommend this to a friend.
Response from manufacturerBy Michael, Haier, July 10, 2024
We hate to hear that your beverage center stopped working unexpectedly, and that you’re unable to reset it. We suggest working with your extended warranty company, and we’re confident that they’ll be able to get this resolved for you.
Written by a customer while visiting manufacturer
Customer Rating
1
piece of crap!!!!!!!!!!!!!!!!
on January 23, 2025
Posted by: mmvm
same thing all reviews say . all i did was unplug it for 2 min. to change where it was plugged in and now just beeps . don't buy this unless you like to have products fail for no reason . very poor manufacture.
No, I would not recommend this to a friend.
Response from manufacturerBy Adrian, GE_Appliances, January 29, 2025
We recommend resetting your wine cellar by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a Haier Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting manufacturer