Customer reviews from whirlpool.com
Whirlpool - 2.0 Cu. Ft. Over-the-Range Microwave - Black
Average customer rating
4.6
(4,610 Reviews)
Rating breakdown 4,610 reviews
5 Stars
3,136
4 Stars
1,163
3 Stars
184
2 Stars
59
1 Star
68
95%of customers recommend this product.
(
4,283 out of
4,506)
Customer Reviews for Whirlpool - 2.0 Cu. Ft. Over-the-Range Microwave - Black
Customer Rating
1
Very disappointed
on May 1, 2018
Posted by: Rip off
Gender:Male
This unit is a little under two years old and doesn’t work. I do not recommend this product
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, May 3, 2018
Rip off, thank you for your review. We would like to inquire about your review with you. Please email us at Whirlpool_Reviews@Whirlpool.com at your earliest convenience with your user name (Rip off) user id (206604697), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care Team
Written by a customer while visiting whirlpool.com
Customer Rating
1
Great for 1.5 years then stops working
on May 30, 2018
Posted by: Jeakatlav
from Alberta, Canada
Gender:Female
I bought this unit December 2016, and now May 2018 not functioning. First the door would not latch, then all power stopped working. Will cost almost as much as purchasing a new microwave to repair. At this point if I am buying new, I will seek out another brand.
No, I would not recommend this to a friend.
Response from whirlpool.comBy bristsn, Social Care Team , May 31, 2018
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your microwave. We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, user ID#207453357 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
We are sorry to learn of the concern you expressed regarding your microwave. We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, user ID#207453357 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Mine is like new, and I've had it since 2012
on July 17, 2018
Posted by: arkansastraveller13
from Little Rock, AR
Gender:Female
I bought this in 2012 when I remodeled my small kitchen, as a way to save countertop space. It is vented through the roof, and it has every feature I wanted. I have used it daily, repeatedly, for six years and it works just as well, and looks just as good, as the day it was installed.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
2.5 years
on November 17, 2018
Posted by: Ms Bette
from Riverdale,ga
Gender:Female
I brought my microwave 2015. About six months ago the light over oven you couldn't turn off no biggie just stopped using it. Now it heats when it gets ready. I bug investment only to last 3 years.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, November 19, 2018
Hi Ms Bette, we're sorry to hear about the problem with the Microwave and we'd be glad to look into the problem with you. We ask that you email us at Whirlpool_Digital@Whirlpool.com with the model and serial number as well as your contact information and the Review ID. We also ask that you provide us with a brief description of the problem. Thank you for the review!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Design and materials
on February 15, 2019
Posted by: rennick
from Delray Beach Florida
Gender:Female
[This review was collected as part of a promotion.] Like the appliance functionality.
Hoping I an get a grill cover strip for the top front to cover the opening so that grease/dust in the air cannot penetrate inside the vent area over time.
Hoping I an get a grill cover strip for the top front to cover the opening so that grease/dust in the air cannot penetrate inside the vent area over time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Range microwave is a worse one I never have
on April 3, 2019
Posted by: Howard1234
from maryland
Gender:Female
I love Wirlpool appliances, but not this one. after used about a year, the microwave does not work when the door close. It has been siting there forever. I never had a microwave like this one
No, I would not recommend this to a friend.
Response from whirlpool.comBy tuckesr, Social Care, April 4, 2019
Hey Howard1234, we value your time and would like to look into the concerns with your Microwave. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Great price & performance but only last 1yr. 6mos.
on April 5, 2019
Posted by: DMiller2002
from Texas
Gender:Female
Was very happy with the product until it started making weird sound when pushing a button to begin heating process. The sound would not happen every time but finally in the last attempt to use it, a weird sound occurred and then the oven omitted an electrical burn odor. Since we were afraid it may cause a fire we unplugged it from the wall and have not used it since.
Response from whirlpool.comBy tuckesr, Social Care, April 8, 2019
Hey DMiller2002 , we value your time and would like to look into the concerns with your Microwave. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Door Issues
on September 20, 2019
Posted by: MTBPhelps
from Colorado
Gender:Male
This microwave worked great until the other day it started saying the door was open when it wasn't. Because it thinks the door is open you are not able to use it. We bought this house brand new and the builder installed all Whirlpool appliances. Very disappointed that the microwave has failed already.
No, I would not recommend this to a friend.
Response from whirlpool.comBy blankar, Digital Care, October 10, 2019
Hey MTBPhelps, we value your time and would like to look into the concerns with your Microwave. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com