Customer reviews from whirlpool.com
Whirlpool - 2.0 Cu. Ft. Over-the-Range Microwave - Black
Average customer rating
4.6
(4,610 Reviews)
Rating breakdown 4,610 reviews
5 Stars
3,136
4 Stars
1,163
3 Stars
184
2 Stars
59
1 Star
68
95%of customers recommend this product.
(
4,283 out of
4,506)
Customer Reviews for Whirlpool - 2.0 Cu. Ft. Over-the-Range Microwave - Black
Customer Rating
4
Works good buy one issue
on October 5, 2018
Posted by: Aksilentsoldier
from Colorado Springs
Gender:Male
The under lighting buld burned out. Wanted to replace it with an LED light for energy efficiency. But now its on all the time and has three light levels with the LED installed. The off setting has the lowest level but is not "off". Why the manufacturer designed it to have constant power supplied is beyond me. For standard incandescent bulds it likely wasnt enough to make it glow but there is enough to power the LEDs.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not Good!
on February 3, 2019
Posted by: linda1230
from meriden, ct
Gender:Female
I purchased this over the range microwave and it worked for a short time but now it is at the point that if it does run it is extremely loud and does not heat anything up. The light does not work either. The only thing that works on this microwave is the fan. Well I'm glad one thing works on it. I would definitely not recommend this product for anything other than an ornament over my stove. Thankfully my neighbor gave me a microwave to use that isn't Whirlpool. So much for extra counter space!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, February 4, 2019
We're sorry to hear about the problem with the Microwave, linda1230. We would be glad to review the problem with you. We ask that you email us at Whirlpool_reviews@Whirlpool.com with the model and serial number as well as your contact information (street address and best contact telephone number) and the Review ID. We also ask that you provide us with a brief description of the problem. Thank you for the review!
Whirlpool® Social Care Team
Whirlpool® Social Care Team
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good product overall.
on March 5, 2019
Posted by: RGII
from St. Louis, MO
Gender:Male
[This review was collected as part of a promotion.] We have been using this microwave for over 3 years and it is works as you would expect. It has plenty of power and the extractor and overhead lamp work quite well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Door latch issue
on March 1, 2020
Posted by: Nic789
from Calgary, alberta
I bought my new condo three years ago. Very disappointing to note that the built in microwave which is only used a few times a week has issues with it's door latch/sensor. Effectively this issue makes the appliance useless. With the door latch issue microwave can operate with the door open. Very dangerous. Research this evening shows me that door latch is a known issue for this model. Very disappointed in the lack of quality.
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , September 11, 2020
Hello, Nic789!
We are so very sorry to hear that you have been having problems with your microwave. Thank you for reaching out to us and letting us know about these issues. It is never our intention to leave a customer feeling unsatisfied with our appliances, and for that, we sincerely apologize. We are ready and willing to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 229755127. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear that you have been having problems with your microwave. Thank you for reaching out to us and letting us know about these issues. It is never our intention to leave a customer feeling unsatisfied with our appliances, and for that, we sincerely apologize. We are ready and willing to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 229755127. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
3
Decent Over the range with ridiculous stove light
on December 9, 2018
Posted by: SlowAmericanDecline
from Portland, OR
Gender:Male
This is an attractive range that has worked well for us going on 3 years now. My main problem is with the light on the underside. this lights does not last more than about 3-4 months and is fairly specialized. There is only one store that I can purchase this from and it is only available in an incandescent variety. Additionally there is no record on the Whirlpool site regarding tis model for literature support. A search of W10572899 yields no results so it is a wild goose chase trying to find the replacement bulb.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the Microwave, but was cussing Whirlpool out installing
on March 6, 2015
Posted by: angrk
from Markleysburg, Pa
This is the third Whirlpool range hood microwave we've owned. They last 10 to 11 years usually. Most of our appliances are Whirlpool. It is super quiet to start with. It heats very evenly. Has many features compared to our other ones. It was very simple to install, however, I have a complaint on the install. When we put the second one in it was a simple remove and replace procedure. This new one was a nightmare. The height on the other 2 was 16.5 inches. This one is 17.5. We have ceramic tile behind our stove and under the microwave. We had to pull the tile off which destroyed the drywall. We cut out the drywall and pieced a repair piece in. We then had to special order 5 tile to replace the ones that cracked removing them. Once the drywall was repaired, it took 20 minutes to mount the new microwave. And 10 days to fix the wall. The salesman said there were no microwaves 16.5 high by any make. Why not keep them universal so we don't have to cuss ?
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Gorgeous addition
on September 21, 2015
Posted by: Anonymous
from Omaha, NE
I love my new Whirlpool Over the Range Microwave! It is my first piece of stainless steel as I transform my kitchen. It is sleek and has a very modern look. The light is brighter and fan quieter than any microwave I've ever owned, and like a new car, the door shuts easily and quietly. The panel is easy to read and having instructions inside when you open the door is a plus. The appliance runs quietly and the food always cooks evenly. I couldn't be more pleased with my purchase and I'm looking forward to replacing the rest of my appliances, and yes, they will be Whirlpool!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Like it but need to have a bigger fan
on August 4, 2016
Posted by: Ms. Peralta
from Madison
[This review was collected as part of a promotion.] Is everything works fine and love it the only problem I have is that went u used the stove first ranges the fan from it doesn't take all the vapor from the front ranges and make waters all over the glass door if the fan would be bigger to sucks the vapor will be perfect
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com