Customer reviews from turbotax.intuit.com
Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Average customer rating
4.3
(16,551 Reviews)
Rating breakdown 16,551 reviews
5 Stars
8,957
4 Stars
4,883
3 Stars
1,492
2 Stars
745
1 Star
474
Customer Reviews for Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Customer Rating
4
2014 Federal and State Tax returns
on March 16, 2015
Posted by: BobLeJ1
I have been using Turbo Tax for my Tax returns for many years and seen constant improvements except this year.
I am completely retired and so is my wife so we don't get W2's any more. Our income is made up of Social security, IRA's and Pensions, which are handled very well by Turbo-Tax.
A few features were cut out of my Homeowner version and put into a "premium" version. This is annoying even though I was provided a free upgrade. My expectation is that next year I will have to pay for the Premium version if I want to get the feature I had before (Schedule "K".) I think its poor business practice to reduce features you have had for many years.
What's great about it: Through, accurate and easy to understand
What's not so great: (see below)
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 16, 2015
Posted by: Jawnboy
I sold my home last year, however, the explanation screens were slanted toward 'stock' sales and not proprty sales!
What's great about it: Straight forward
What's not so great: Seems slanted toward "stock" sales instead of other commodities.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Stop requiring the latest OS
on March 16, 2015
Posted by: gack
We have used TT since 2001 and like the product. But, there is too much fluff in the Easy Guide. If a page has no data entry then the page is not needed. Two family members have had to drop TT (one this year, one last year) because on the minimum OS requirements. However, there is nothing in TT that NEEDS the latest Mac OS capabilities. I have 30+ years as a SW developer and learned that the widest range of utility is achieved by using the oldest available technology that can solve the problem without undue loss of performance. TT has some critical accuracy requirements but virtually zero performance needs. You should maintain a greater degree of backwards compatibility unless Apple Inc. forces otherwise.
What's great about it: Straight forward data entry
What's not so great: Too many meaningless pages that require a click but have no data input.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Premier
on March 16, 2015
Posted by: Grandmailone
Finally I found that Fidelity would upgrade me to Premier but had to call Dean at Turbo Tax who shared a screen with me and did much maneuvering to get Deluxe and Home and Business off my computer and get Premier from Fidelity to my computer and once he did lots of steps, Premier did work, but I had many frustrating hours trying to deal with Deluxe and Home and Business. It was a surprise that Deluxe used to do everything I needed. I won't purchase TurboTax next year unless Deluxe is back to what it used to do. I had a few dollars of capital gains that didn't warrant an expensive program.
What's great about it: Generally worked smoothly
What's not so great: I started with Deluxe like I used last year (didn't work); TurboTax staff upgraded us to Home and Business (didn't work)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax - Dependable - Accurate - Up To Date ...
on March 16, 2015
Posted by: JPurdy
TurboTax is a well trusted and proven tax preparer process for individuals, businesses, partnerships, LLPs, LLCs and corporations. The interview process is thorough and assists one in answering and submitting all the pertinent information used in filing taxes. TurboTax consistently strives to be the best and at the same time the most competitive tax preparing service available.
What's great about it: A professional, user friendly, easy way to do one's taxes. TuboTax constantly and consistenty updates forms.
What's not so great: none
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent product
on March 16, 2015
Posted by: Cpprst
Have used for the last 10 years, fast and easy.
What's great about it: Easy to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Keeps Getting Better!!!
on March 16, 2015
Posted by: GeoBak
Been using TurboTax Premier since it was introduced and it gets better every year. I appreciate the ability to be able to "push the envelope" if I wish to be a little less conservative than the typical tax preparation service or CPA.
Thanks TurboTax
Thanks TurboTax
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Product Support
on March 16, 2015
Posted by: SharonJ
Problem 1 - I bought turbo tax premiere from costco. I do not have a CD-drive. The instructions said to call an 800 number to get a download of the software. The person I talked to didn't know what I was talking about. she even talked to her supervisor. they advised me to return the costco then buy it directly from them. that made no sense, so I called a different 800 number and got much better support and the download I paid for. it did bug me that the standard script directs them to say "we will give you the download FREE." nothing free about it - I paid for at at costco.
Problem 2 - the program doesn't suggest that you save along the way. I found this out the hard way when the program kept crashing when I was trying to enter car license fees. I called support again and the only solution was to give me another download. I chose not to do that, instead I skipped that section and then went back to it. That worked. Support should have suggested that.
What's great about it: ultimately got help
What's not so great: was told they could only help me if I bought turbo tax directly from them
Written by a customer while visiting turbotax.intuit.com