Customer reviews from turbotax.intuit.com
Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Average customer rating
4.3
(16,551 Reviews)
Rating breakdown 16,551 reviews
5 Stars
8,957
4 Stars
4,883
3 Stars
1,492
2 Stars
745
1 Star
474
Customer Reviews for Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Customer Rating
3
Some Frustration
on October 24, 2015
Posted by: catetate
.....so had to re-input alllll info! As a 'retired' EA, who used Lacerte professionally, I think TurboTax is an OK program for someone who has a simple return, but having had to amend more than a few returns of audited TT-users, am glad to see you continue to try to make the program more 'amateur' friendly. My suggestion for eliminating my 'goof' would be to ask if TT used prior year, then put in some kind of message or ALERT! to remind user to carry fwd prior info, before proceeding.
What's great about it: generally thorough
What's not so great: tech help not easy to get to after hours- missed rolling last years info fwd.....
Pros: I bought or sold investments, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amita Made it Work
on October 26, 2015
Posted by: MargaretJG
My taxes were made more complicated by the fact that I owed taxes in 2 states in 2014. I was having a really hard time figuring out how to avoid getting double taxed on my dividend and interest income. Amita spent hours walking me through what to do. When she ran into roadblocks, she took the time offline to figure out how to fix my issues, then patiently walked me through the correct way to fill out my forms. I am extremely grateful to her and impressed with the level of customer service at TurboTax.
What's great about it: Customer Service
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
frustrated
on October 25, 2015
Posted by: CvZ1515
Hello,
A couple of things...
A couple of things...
I am a US citizen and have lived overseas for 12 years, and other than having to file and pay taxes have very little to do with the US except the odd business trip. My complaints:
1. You dont offer your program(s) for expats without a US address / account, so i have to rely on someone to travel to the US and bring one back, and if it happens to be the wrong version, because thats all that was available in the store, I am unable to upgrade online for the same reasons.
2. You offer very little to zero information / guidance when it comes down to filling out the back-up forms i.e. 1116, FEI excluded amounts etc
3. In conjunction with the above, when asked to fill in amounts in the workpages or descriptions for expenses, it names the workpage, but one has no insight into what item it refers to.
I am of the opinion that your programs in earlier years were "friendlier".... i do understand the taxes situation has becom more complicated rather than simpler, but nonetheless...
What's great about it: you have a program
What's not so great: not overly friendly to operate
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Inadequate capabilities
on November 11, 2015
Posted by: Zahamat
The program cannot handle refunds from bankrupt investments like Lehman Brothers
Trying to find my tax rate for 2015 following filing the 2014 returns your search engine could not provide any relevant hits for the search.
Trying to find my tax rate for 2015 following filing the 2014 returns your search engine could not provide any relevant hits for the search.
What's not so great: Cumbersone interface inadequate capabilities
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So delayed but tremendously grateful!
on November 24, 2015
Posted by: Susan8888
Had excellent help from Heather in Boulder, Colorado. She guided me through each piece (more than once!) to figure out how to get the 2013 tax information back into the system so that I could do the tax return. VERY wonderful!!
Also wasn't sure how to change my email address on the system. I think she ended up doing that for me.
What's great about it: Delay meant I could not file in the normal ONLINE fashion
What's not so great: Challenge getting started because of being late - could not figure out alone how to upload last year's tax info to profi
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good software, throughly a lead through
on January 27, 2015
Posted by: TDaman
turbo tax is the best been using the software since it first came out very easy to understand. always get my copy in November! Intuit a good company stays on top of things
What's great about it: when doing step by step and entering your own info EASY
What's not so great: some of the questions after entry get confusing at time
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good old Turbo Tax did it again!
on February 1, 2015
Posted by: DonORetired
Many companies use ADP and have the W2 online. Turbo Tax needs to work out an agreement with ADP to access this data without all the steps ADP currently requires. Simply enter the SS number and be done with it.
What's great about it: Very easy to use
What's not so great: Import of W2 should be made easier
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love it.
on February 3, 2015
Posted by: Ty1966
I love turbo tax. I have used it for many years. It is so easy to use. I will continue to use it for years to come.
What's great about it: Ease of use
What's not so great: None
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com