Customer reviews from turbotax.intuit.com
Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Average customer rating
4.3
(16,551 Reviews)
Rating breakdown 16,551 reviews
5 Stars
8,957
4 Stars
4,883
3 Stars
1,492
2 Stars
745
1 Star
474
Customer Reviews for Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Customer Rating
5
Simple
on February 16, 2015
Posted by: bjwmd
Have used TurboTax software for years and was upset at how the upgrade was handled and I actually switched to a competitor then realized my mistake as it did not support the download of my investments in their product! So I returned and doing the return was a snap. Worth the few extra $ for better product and support.
What's great about it: ease of use
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Software bug - needed to reinstall
on February 16, 2015
Posted by: flyer99
There is/was a bug in editing data from the Step-by-Step view to actual entries on the forms which resulted in a $1000+ error in my return. The only evidence of the error was found by manually reviewing forms vs. step by step view.
There does not appear to be an easy way to verify the software accurately carries over data, for example a simultaneous view of Forms and Step-by-Step. The IRS won't care if you thought you entered data correctly on a Step-By-Step GUI (which you might have), they only care about what was sent to them in the Forms (which wasn't correct and was not what the GUI showed).
The built in reviews and checks have no "common sense" checks and did not detect the problem, e.g. "you entered two new cars at the same price, that might flag an audit, are you sure"? In fact, the software wouldn't fully delete the other car but only showed one while calculating two - you could only remove it by manually editing the Forms, not within the GUI.
I can see the same type of error being possible with other deductible expenses like medical (two major events), or other losses (sold the same stock several times).
Intuit "fixed" the problem for me by authorizing a new, free download, and recommending I re-enter all my data rather than carry-over a possible problem to the replacement version, So adequate customer service after the sale, I suppose, but poor execution in the original software. I got to do my taxes twice! Hurray!
Next year I may revert to full manual calculation with paper forms, since that's basically what I had to do this year in my reviews after I discovered the software error. My W-2's and some 1099' s and 1098 couldn't be downloaded since my employer and banks don't fully participate with Intuit, so it's mostly manual data entry anyway. And no, using Quicken doesn't help unless you have the latest version. Quicken 2012 stopped supporting tax calculations for TY 2013 - the "still supported until April 2015" Quicken Premier 2012 has no options for exporting 2014 tax schedules.
What's great about it: Walked you through
What's not so great: Produced hidden error
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2015 Highs and Lows
on February 16, 2015
Posted by: OnyxE
The program is simple and easy to use. Similar to the thousands who commented previously, the sudden change that required upgrading to Premier because of investments was poorly thought out. There should have been some indication that Premier was now required since the back of the Deluxe box had the same check marks as previous years. I appreciated the offer to return the extra fee paid, but the experience was disappointing, especially after 10+ years of using TurboTax.
What's great about it: Step by Step as always, easy and clear
What's not so great: Issue with surprise upgrade requirement. Also issues with the Minnesota filing status.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some errors in the program
on February 16, 2015
Posted by: psw12
Even though I selected dividends and capital gains where joint they were listed in T and SP forms. Needed to correct manually.
There was a carryover form that listed PAG with a carryover. Do not know where that came from.
There was a carryover form that listed PAG with a carryover. Do not know where that came from.
What's great about it: Imported 1099
What's not so great: Errors in some forms
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Premier
on February 16, 2015
Posted by: Rockasanted
It is not as good of a product as I expected and used in the past from Intuit! I have been a client of your for many years.
What's great about it: None
What's not so great: Slow, needs work on inter programing, causes problems,
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy
on February 16, 2015
Posted by: BrutusBuckeye
Great product, walked me through every step of the way
What's great about it: Eaasy
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great dyi tool
on February 16, 2015
Posted by: ray12mon
been a user for many years and will continue
What's great about it: easy walk turough
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good application, easy to use
on February 16, 2015
Posted by: TRZXP
The application works well, but the sneaky pricing changes are disturbing.
What's great about it: Intuitive interface
What's not so great: Deceptive pricing
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com