Customer reviews from turbotax.intuit.com
Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Average customer rating
4.3
(16,551 Reviews)
Rating breakdown 16,551 reviews
5 Stars
8,957
4 Stars
4,883
3 Stars
1,492
2 Stars
745
1 Star
474
Customer Reviews for Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Customer Rating
5
Easy
on February 9, 2015
Posted by: joeb65
I have been a user for about 25 years, and have had rental property and investments all this time. TTAX has been my lifeline at tax time because the IRS has made it more and more difficult for individuals to prepare their own taxes, and TT has made it easier and easier.
What's great about it: Carryover of depreciation and previous year's tax information
What's not so great: Nothing, except it gets more and more expensive.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too many issues - expected better given history
on February 9, 2015
Posted by: ScottMansker
Starting on Feb 6th I was unable to download federal updates and state products. The process would start and then just sit waiting for Intuit to respond. Opened a ticket and customer support returned my call yesterday evening and we worked the issue for a couple of hours before Intuit customer support found a known issue where TurboTax has issues doing updates (federal and state) when running under windows 8.1.
She suggested I find another computer running windows 7 which I did. Re-installed the Premier software and all the updates were successfully applied. Started working on my and my son's returns this morning. Once I got to the state portion of the return, turbotax prompted me to re-buy the state returns to be able to continue with no option to re-download.
Initially on windows 8.1 Kansas (KS# was my free state return and I purchased #added)Missouri (MO# and Oklahoma #OK#. When I started working the returns on my windows 7 laptop Oklahoma became my free return and Intuit now wants me to re-buy KS and MO. Tried to initiate a new download for the state products with no luck #couldn't even find an option to initiate a new download#.
Having to pay for the premier product instead of the deluxe version just to get the same functionality as last year was an annoying costly surprise. Then to find out that turbotax cannot do updates #an integral function for how turbotax functions overall# when running under windows 8.1 was significantly frustrating especially considering the workaround. And now I have to deal with another trouble ticket that resulted from the Intuit solution done to address the windows 8.1 problem; have #repurchase two state products for windows 7 I#. All this is taxing the limits of my patience. So far I've spent more time working on turbotax problems and interacting with its customer support than working on my taxes. I have been a devoted customer since 2002 but all these issues #especially if not resolved ASAP) will make me at minimum consider other options in the future
What's great about it: Got to update 2013 info
What's not so great: Had to purchase Premier (vs. Deluxe), not Windows 81 compatiable & forced to rebuy states
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good but has gotten pricey especially with State
on February 9, 2015
Posted by: DanK1954
Have always thought this program was one of the better uses of my home computer. The interview process is very good and makes filing much easier that it might otherwise be. Good program but there are other "good" programs so I would recommend price shopping.
The other thing that rankles me is that Intuit is very weak on Mac support. Use other programs for my banking because of this. To be clear Turbo Tax does work on the Mac
The other thing that rankles me is that Intuit is very weak on Mac support. Use other programs for my banking because of this. To be clear Turbo Tax does work on the Mac
What's great about it: Interview process is good and effective
What's not so great: Sharp price increases over time. Intuit is very weak on product support for Mac's.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
upset
on February 9, 2015
Posted by: olleen
I am upset with what I was charged to file both federal and state
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Harder this year
on February 9, 2015
Posted by: anonymous2234
My taxes were a bit more complicated this year than in previous years. I had medical expenses to deduct, but it didn't seem to change the refund amount; I wonder why? Found it more cumbersome to use turbo tax this year.
What's great about it: explained questions
What's not so great: seeing the refund amount change less often?
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Estimating next year"s taxes is confusing
on February 9, 2015
Posted by: clengg
from Stratford, CT
The minus sign necessary for the CT State tax adjustment is very confusing and should have a note reminding the filer
What's great about it: Following the guided tour is great. No problems with it.
What's not so great: Estimating next year"s taxes is confusing. I had to mess with the forms to make it work.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I have condifence
on February 9, 2015
Posted by: COvolunteer
Used for years. Like that I can add entries to return as documents are received. When final document received, I can do final review and then submit.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
deductions
on February 9, 2015
Posted by: Harnan
a way to skip detailing the deductions if you know that the standard deduction will be used.
Written by a customer while visiting turbotax.intuit.com