Customer reviews from turbotax.intuit.com
Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Average customer rating
4.3
(16,551 Reviews)
Rating breakdown 16,551 reviews
5 Stars
8,957
4 Stars
4,883
3 Stars
1,492
2 Stars
745
1 Star
474
Customer Reviews for Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Customer Rating
5
EASY
on February 8, 2015
Posted by: PETROSKYMS
GREAT PROGRAM. I AM CONFIDENT WITH TURBOTAX
What's great about it: EASY STEPS TO FOLLOW
What's not so great: NOTHING
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax 2014
on February 8, 2015
Posted by: TTBill
This year Intuit decided to change the functionality (ie. forms) that come with the Deluxe version forcing users to a more expensive Premier version. I believe they have seen the error in their ways based on the many email messages that I have received from them indicating that they will be changing this back for next years tax season. They have also made Premier available at no cost but all this is still a pain compared to previous years. Hopefully Intuit will indeed keep to their word and revert back to the same model that has been in-place for a decade or more.
Other than the version issue, the software works as well as it has in the past and I'm happy with the results. I did find one area where I feel they could improve and that is around the Educational Expenses area. I found that even though I didn't qualify for any of the educational credits (base on my income level), the software still used some of my expenses to calculate a education deduction or credit and in doing so, the software reduced my refund. This reduction was due to the fact that I use a 529 plan to pay for educational expenses and by using the amount to calculate the deduction/credit, it reduces the amount of funds used from the 529 that are tax free. After doing a thorough review of the return I found the area where this amount was set and manually set it to zero which corrected the issue. In my opinion, if you don't qualify for the credits based on your income level, and you are using a 529 to pay for educational expenses, this value should automatically be set to zero to maximize your refund. Maybe there are reasons they can't do this, but they should at least explain this within the interface to make it clear to the end user what the effects will be by changing this number.
All in all, I still like TurboTax and will continue to use the software. With that said, it is always a good idea to review your returns thoroughly to make sure of the calculations that are being made.
What's great about it: Good interface for switch between interview and forms
What's not so great: Deluxe vs. Premier....change, Issue with Education Tax Credits
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on February 8, 2015
Posted by: Restacy
Fabulous.
What's great about it: Easy to Use.. Fabulous.
What's not so great: TurboTax makes it so easy, you feel like the US Gov. is not doing its job... "Making it impossible for a human to do"..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First Class Product
on February 8, 2015
Posted by: KenCelebration
I have used this for years. Couldn't imagine doing it any other way. Like having a CPA sit next to you.
What's great about it: Makes Taxes Almost Painless To File
What's not so great: Still Have To Pay
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
support is awesome
on February 8, 2015
Posted by: armandos3
Unfortunately I didn't write down her name. Your customer service representative that called me back provided me with awesome service.
I really appreciate your products!
Thank you for everything!
Armando
I really appreciate your products!
Thank you for everything!
Armando
What's great about it: Needed help with my product
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easiest Tax Tool !
on February 8, 2015
Posted by: JFredV
Easy walk through instructions for people of all skill sets. Nice help and info links that make this software robust. I will continue to rely on Turbo Tax for years to come !
What's great about it: Step by step instructions
What's not so great: n/a
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Refund
on February 8, 2015
Posted by: JoeQFiler
No issues at all with completing the return. TurboTax delivered on all of its promises. I plan to use them again next year.
What's great about it: Quick, Easy, Straightforward
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
My Refund 2014
on February 8, 2015
Posted by: ALB417
The software was easier to use this year with helpful help info.
What's great about it: Easy to use software
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com