Customer reviews from turbotax.intuit.com
Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Average customer rating
4.3
(16,551 Reviews)
Rating breakdown 16,551 reviews
5 Stars
8,957
4 Stars
4,883
3 Stars
1,492
2 Stars
745
1 Star
474
Customer Reviews for Intuit - TurboTax Premier Federal & State Returns + Federal E-File 2014: Investments and Rental Property
Customer Rating
3
Forcing Upgrade
on April 14, 2015
Posted by: YearlyUser415
Forced to purchase upgrade to Premier for a rental. Then I find out that I couldn't even take the rental deductions.
What's not so great: Forced to purchase upgrade to Premier
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Solid But Challenging Filing
on April 14, 2015
Posted by: Womba
The process of inputting information was generally straight-forward. Clarifying questions helped ensure accuracy of inputs. It was frustrating to discover I had to upgrade to the Premier Edition midway through because I had a 1099B form, and inputs for 1099B were not easy. After I completed the Federal return, there were challenges getting the state form for Minnesota to load, so I had to wait over an hour on the call line to get assistance with a new download. Both times I called the help desk, both Valerie and Diane were very courteous and helpful in resolving my issues. The e-filing process is easy. I appreciate the check for audit flags that evaluates your vulnerability to an audit.
What's great about it: Easy e-filing process
What's not so great: Difficulty loading state software
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 14, 2015
Posted by: misshim
Have used Turbo Tax for many years. Will continue to use.
What's great about it: easy to use step-by-step questions
What's not so great: sometimes difficult to go back to review something
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
walked me through all the way
on April 14, 2015
Posted by: Tiger1104
easy to use, transferred all info from last years return. Made everything easy with less input
What's great about it: easy to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Nickel and dime
on April 14, 2015
Posted by: JeffP72579
I used to love TurboTax, but now that I have to file schedule E, it's become more bother than it's worth. First, it costs me a fortune after all the add-ons I have to purchase in order to file, then it has no ability to personalize questions to your situation, so the questions seemingly become endless. It's a lot of money to spend for something that has a very formulaic process. I'm done with TurboTax. Last year using it.
What's great about it: Thorough questions
What's not so great: ADD ON FEES! Where's the help?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's All About the End User
on April 14, 2015
Posted by: Swatsgirl
I had to make a call to TT for Customer Service/Advisor. The wait was ~30 minutes, but the Rep took her time and addressed ALL of my inquiries. The resources within the tool were helpful, easy to follow and understand.
I assisted my parents with their return (another software), the wait to talk with Rep was 1 hour and 20 minutes and the call dropped/disconnected 4 minutes into the conversation. The resources within that tool were not always helpful or easy to understand.
Thanks Turbo Tax for another successful year of tax preparation and awesome customer service!
What's great about it: Great customer service support - live call and resources within app
What's not so great: none
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2014 Taxes
on April 14, 2015
Posted by: ernstphil
It kept hanging up and I had to keep killing the application in Windows Task Manager. Never lost any data, but it was annoying and did not instill confidence
What's great about it: easier to use than ever
What's not so great: software kept hanging up.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
totally disappointed with its deductible
on April 14, 2015
Posted by: wishedforthink
You could have stated that anything you evaluate on your own will not help reduce your taxes because you need all kind of forms attached to the deductible items when you donate in the previous year; your software can't recognize any special tools donated to charity that has a high market value to tool & die makers, etc!
This is the first time I have sincerely been extremely disappointed with Turbo Tax.
Now I have to talk to a CPA to see if I can save anything of the more than 500 lines of tool donations I inputted!
What's great about it: At least the delay action to Oct 15 worked
What's not so great: Its deductible misled its usefulness
Written by a customer while visiting turbotax.intuit.com