Customer reviews from brother-usa.com
Brother - MFC-9320cw Network-Ready Color All-in-One Laser Printer
Average customer rating
3.5
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
30
4 Stars
21
3 Stars
14
2 Stars
10
1 Star
13
61%of customers recommend this product.
(
54 out of
88)
Customer Reviews for Brother - MFC-9320cw Network-Ready Color All-in-One Laser Printer
Customer Rating
1
Not A Cost effective purchase.
on October 14, 2011
Posted by: SmallMedOffice
from Wash DC, Metro Area
The printer seems to work fine, easy set up and easy scanning features. Doesn't seem to jam frequently and the quality is ok but not the best for a laser. However this product is not cost effective as one would expect for a laser.
Cons:
PRINTER OUTPUT TIME - It appears to calibrate & drums seem to roll alot before it actually spits a printed page. Not as fast as I would expect or have seen of other laser printers. However this was not my biggest concern.
MIS-FEEDING
The top feeder for scanning appears to miss feed quite frequently, pulling multiple pages at once.
The top feeder for scanning appears to miss feed quite frequently, pulling multiple pages at once.
TONER COST - One must expect a higher cost for any laser toner compared to Ink jet. The cost is often outweighed by the high-yield, better print quality, higher quantity and productivity expected of a Laser Printer. However this is not the case for this Model Brother MultiFunction in my experience.
Note per SOL standards of color toner for this model is advertised to yield about 1400 pgs each color (C,Y,M). However, as I have learn't the SOL standard is about one paragraph in double line spacing. So 1400 pg is really about 350 pg of a standard business/office communication letter. (Also Keep in mind to print any color regardless of how primary the color, it uses a percentage of all three colors to create any one shade of color, so 1400 pg each color should be looked as 1400 pg of color all together). This amt can further be affected by the DPI/resolution you chose to print in, so the Higher print quality DPI you choose can easily turn 350 to 200 pgs and less.
Also note this printer requires that you change all the color toner cartridge concurrently even if only 1 of 3 colors is finished. It will not allow you to re-use an already used cartridge regardless of how full it feels. Therefore the cost to change toner is 3 times the cost expected each time.
COST OF OTHER REQUIRED PARTS
This printer also requires you to change the drum units about every 15000 pg. This calculated to a ration of 1:6 times. Therefore for almost every 6 times you've changed toner you will have to change drums. Note the drum cost is a bout 1.5 times the cost of the a toner cartridge and there are 4 drums. Do the Math.
This printer also requires you to change the drum units about every 15000 pg. This calculated to a ration of 1:6 times. Therefore for almost every 6 times you've changed toner you will have to change drums. Note the drum cost is a bout 1.5 times the cost of the a toner cartridge and there are 4 drums. Do the Math.
PRO
This this is a good laser printer for personal use if you want printing with a professional look and you don't have to warrant cost.
This this is a good laser printer for personal use if you want printing with a professional look and you don't have to warrant cost.
Not for business, not even a small one.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great All In One printer
on October 17, 2010
Posted by: Jaygyver
from Western WA.
I bought this in May and it's worked great ever since.
I have to be honest tho, the first one came DOA. I called Brother support directly and the person on the phone asked me maybe 5 questions, decided it was dead, and sent another new one out. Arrived 3 days later.
I have to be honest tho, the first one came DOA. I called Brother support directly and the person on the phone asked me maybe 5 questions, decided it was dead, and sent another new one out. Arrived 3 days later.
After looking at way over a hundred makes, models and brands I was so happy this was everything everyone said it was. Some of the reviews on other ones kinda scare ya. Just so tired of cleaning the dang ink jets!
I was looking for an AIO, in the price range and Toner & consumables cost I needed. Some other ones had ok reviews and a decent price but the toners, etc, were in the 3 figure range.
I was looking for an AIO, in the price range and Toner & consumables cost I needed. Some other ones had ok reviews and a decent price but the toners, etc, were in the 3 figure range.
It is not a Photo printer but it does a great job printing them anyway. It just doesn't look as good as a Glossy Photo printer could do. Don't think they make a 300F degree rated glossy paper yet.
The paper does have a bit of curl to the ends but like some others have said, just use a heavier paper and it at least keeps it to a minimum. I still have a bit more paper to use up before I go that route so I can't say for sure yet.
If your into Fax's, you'll love this one, it has 3 chapters alone just for Fax information.
The paper does have a bit of curl to the ends but like some others have said, just use a heavier paper and it at least keeps it to a minimum. I still have a bit more paper to use up before I go that route so I can't say for sure yet.
If your into Fax's, you'll love this one, it has 3 chapters alone just for Fax information.
For the people that think the price of the toner is expensive, you are looking at the COMBINED toner/drum package. You only need to replace the toner NOT the drum. The toners are good for "about" 1500 pages and the Drums are good for 15 0 0 0 pages. Believe me, these actually are priced lower then some of the Ink-Jet color cartridges and you can print dang near 1500 pages compared to an Ink-Jet's 200 pages if your lucky.
The main Nit-Pic is envelope printing. One at a time. By hand. You have to have access to the rear of the printer in order for the envelope to come out.
If you have problems feeding the envelopes and get "Jam" alerts, it's NOT, just open the printer then just close it again and it will reset. You have to "lightly" hold the envelope against the feeder and wait about 2 or 3 seconds and you will hear the machine start up and then 2 or 3 seconds later you will feel the feeder grab it, about an 1/4 of an inch, and then your set. You have to look for it at first as it is real slight. Once it's grabbed it you can walk away, it worked for me every time. Don't force it through the rollers, that is when it shows a "Jam", just hold the envelope against it and if you don't feel the rollers grab the envelope after a few seconds then just pull it out and do it again.
If you have problems feeding the envelopes and get "Jam" alerts, it's NOT, just open the printer then just close it again and it will reset. You have to "lightly" hold the envelope against the feeder and wait about 2 or 3 seconds and you will hear the machine start up and then 2 or 3 seconds later you will feel the feeder grab it, about an 1/4 of an inch, and then your set. You have to look for it at first as it is real slight. Once it's grabbed it you can walk away, it worked for me every time. Don't force it through the rollers, that is when it shows a "Jam", just hold the envelope against it and if you don't feel the rollers grab the envelope after a few seconds then just pull it out and do it again.
You really need Laser Printer envelopes as the ink-jet cheapy's that I use have issues, the "lick-um" on the flaps will partially melt so you HAVE to open the flap before it has a chance to cool when it comes out. They will also get a little wrinkled, the cheap ones anyway, so I just flatten them out more before I print them and I just blame the Mail service If any one asks. :)
.
I would probably take a star away if I did a lot of envelopes but between the price and the quality, 5 stars it stays.
.
I would probably take a star away if I did a lot of envelopes but between the price and the quality, 5 stars it stays.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great Printer.... expensive toner....
on April 11, 2011
Posted by: Anonymous
Over all, I like the printer. I use it daily for my business, and it works good. To get the best prints, I use files from the computer, and I sometimes enhance the images before I print them out. If you use it like a copier, the prints are far less vivid. the scanner can be set for high resolution scans, which is great to capture an image.
My biggest down side is the toner issues I have had. I use the copier for some color copies, but mostly I print in black. So I would expect the need to replace the black toner more often. However, shortly after the black runs out, and I replace it, the machine gives the message to replace all the other toner colors, one by one, and the machine will shut down until they have been replaced. I noticed the black cartridge seems like it is not really empty when I take it out, (the machine decides at what level it needs to be switched out, and will shut down if not done ) but the other colors are so seldom used, that I know they shouldn't need to be replaced, but it is as if the machine thinks "if one is up, the rest are too" and I have gone through many toner replacements, and at 4 at a time, that adds up quick! I always thought that the genius behind separating the colors into different cartridges was to be more efficient, and more cost effective.... as to only change one at a time as needed. This ends up being a "hidden cost" in my book, and one to be aware of when purchasing.
My biggest down side is the toner issues I have had. I use the copier for some color copies, but mostly I print in black. So I would expect the need to replace the black toner more often. However, shortly after the black runs out, and I replace it, the machine gives the message to replace all the other toner colors, one by one, and the machine will shut down until they have been replaced. I noticed the black cartridge seems like it is not really empty when I take it out, (the machine decides at what level it needs to be switched out, and will shut down if not done ) but the other colors are so seldom used, that I know they shouldn't need to be replaced, but it is as if the machine thinks "if one is up, the rest are too" and I have gone through many toner replacements, and at 4 at a time, that adds up quick! I always thought that the genius behind separating the colors into different cartridges was to be more efficient, and more cost effective.... as to only change one at a time as needed. This ends up being a "hidden cost" in my book, and one to be aware of when purchasing.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
What is up with the ink toner???
on July 10, 2011
Posted by: InsuranceProfessional
I have to say this MFC has reduced my time in printing and scanning. The functionality is great, but what is up with the ink toner??? My decision to purchase this printer was directly related to the cost of the toner cartridges. After my purchase I have come to learn this MFC will not even scan once a toner cartridge is low. I must say this is without question price gouging since I know the cartridge is not out!!
In my business if I were to try to pull something like that on one of my customers I wouldn't have any customers. The printer has great functionality but there is so much more in deciding what printer to purchase and the ink toner is one of them. I will not purchase my next printer from Brother.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
on July 3, 2010
Posted by: JamieW
from Kentucky
The MFC-9320CW does everything that I need to do with my printing, scanning, & faxing. While I was shopping around for a printer, the Brother name was recommended by every sales person I talked with. I was not at all impressed with the first black & white Brother laser printer I purchased years ago and it took a lot of pushing to get me to purchase another Brother printer, but I did. I am very highly impressed with the MFC-9320CW. Brother has changed a lot since my first purchase. I have been using mine for over a month now and have not found any problems so far.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Nice Machine - Toner Cost are stupid
on April 11, 2011
Posted by: JoppaRecorder
from Biloxi, MS
I have two Brother All-In-One systems and both work flawlessly untill it's time to replace toner cartridges. The cost of the toner is beyond belief. To replace the four cartridges is almost the same price as a new printer.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Best Printer I've Owned To Date
on October 24, 2011
Posted by: MikeyLovesApple
from Secaucus, NJ
I'm a small online business owner that's owned many of printers, most of which were inkjet printers. I've owned four inkjet printers: HP, Lexmark, Epson, Canon. I was not 100% happy with any of them so I decided to finally make the move and buy a more expensive color laser jet Brother printer. Long story short, it was the best decision I've ever made. By far this Brother MFC-9320CW is the best printer I've ever owned. The only reason why I don't give it 5 stars is because the scanner driver for the printer has a few issues with scanning in PDF files within the Control Center. I'm calling Brother support to see if the issue has been fixed yet. Scanning from the flatbed, you have to scan each individual document and manual drag them each into your mail application in order to mail all the docs at once. Scanning from the feeder, this is not an issue. I own an Apple and the new operating software Lion 10.7.2 works perfect with the printer. The printer is extremely quite, very fast and the wireless setup it has within the machine works perfect with no connection issues. The picture color quality is better then any of my ink jets. The fax machine works great too. All around an amazing all-in-one printer and I highly recommended it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wish we decided sooner
on April 16, 2010
Posted by: Dutchcolonial
from New Jersey
This is our first non-inkjet printer and we love this gem. Now of course we wish we had switched to a printer like this long ago.
My wife works full time from home and this MFC does the job for her.
She can scan documents to a ftp location I setup on a network drive, fax documents to her office and of course print documents, all without hiccups.
Shop around for the toner though, there are huge price differences out there.
My wife works full time from home and this MFC does the job for her.
She can scan documents to a ftp location I setup on a network drive, fax documents to her office and of course print documents, all without hiccups.
Shop around for the toner though, there are huge price differences out there.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com