Customer reviews from apc.com
APC - Replacement Battery Cartridge #5
Average customer rating
4.5
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
28
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
3
84%of customers recommend this product.
(
27 out of
32)
Customer Reviews for APC - Replacement Battery Cartridge #5
Customer Rating
3
Battery not the problem.
on November 19, 2009
Posted by: Who Knew?
from New York State
My APC unit went off line, so I bought and installed a new battery. Surprise! It was the power supply that went bad and not the battery. Great. Now I got a $90 battery with no power supply unit to put it into.
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
5
Smart-UPS 700
on June 29, 2010
Posted by: MG
from Western NC
One of our Smart-UPS 700's began to have a "replace battery" alarm. Ordered a new battery. Swapped batteries. Used the return shipping label to send the old battery back for recycling. This fits the list of items that we want from our battery backups: Relaible and Easy to Service.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
1
Bad Experience
on August 7, 2010
Posted by: btown02
from Blountstown, Florida
The battery would not charge. APC sent a whole replacement unit and it would not charge properly. They sent a second unit and it would not work properly. I'm on the third battery back up and it too has problems. It will not fully charge and stalls at 98%. It is indicating that the battery has been charging for over 5 days straight and it will not fully charge. The runtime on it has dropped from 45 minutes to 21. I may find another type of battery for my future purchases. This has been a bad experience all around.
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
5
very simple
on November 28, 2010
Posted by: Jim
from MA
Could not have been easier. Pop out the old, type in the model number (maybe serial number?) and order. Arrived a few days later, easy to install. Love the top shelf service.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
1
Died in a week
on January 4, 2014
Posted by: cg
I ordered two different batteries for two different UPS (different models). With in a week both UPS where warning of the need to replace the battery. I have a number of other APC units throughout the house with out any issue. Maybe I got a batch of bad batteries, but this round of replacements was worthless.
Also, APC used to take back the old batteries (sent prepaid return shipping labels and all). This doesn't seem to be the case any more.
No, I would not recommend this to a friend.
Response from apc.comBy APC Product Support , CCC , January 9, 2014
Thank you for bringing these issues to our attention and we apologize for any inconvenience they may have caused. Our RBCs come with a 1 year warranty, so if you have not already done so, please contact our support team at your earliest convenience for further assistance. Although we no longer include battery disposal labels in with the RBCs, we do include instructions for creating and downloading battery disposal labels from our web site. Please go to Support and then Eco-friendly Options for your Aging UPS for these instructions.
Written by a customer while visiting apc.com
Customer Rating
5
NECESSARY PURCHASE
on April 15, 2010
Posted by: BIGBRUCE11047
from Woodgate, New York
My wife and I live in upstate New York and in the spring and fall we experience several severe thunderstorms. Lightning hits very close to our mobil home and a strike could just fry our computers. With this APC Battery Backup we have both CPU units, monitors and our printers plugged into the surge protection section. I feel very comfortable using our computers during a thunderstorm after purchasing this unit. I would recommend this unit to all my friends and especially if you are close to thunderstorm activity.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
New battery
on May 7, 2010
Posted by: actuary
from Tucson, AZ
I logged onto APC's web site and looked around to find a replacement battery for my BackUP UPS XS. I found the right replacement, but the web site suggested upgrading my unit instead. It would have cost about $50 more to upgrade, so I decided to just get a new battery.
It came in a reasonable time and it was a breeze to install. The box included an instructions sheet, but I didn't really need it. Replacement is straghtforward.
Dealing with the replaced battery involves recycling it properly. Fortunately, there's a nearby location to do so.
I'm very satisfied with my purchase and would recommend it to anyone facing the need to replace.
It came in a reasonable time and it was a breeze to install. The box included an instructions sheet, but I didn't really need it. Replacement is straghtforward.
Dealing with the replaced battery involves recycling it properly. Fortunately, there's a nearby location to do so.
I'm very satisfied with my purchase and would recommend it to anyone facing the need to replace.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
APC Support & Products
on June 21, 2010
Posted by: usmcr
When my UPS started to give me warnings that my battery needed to be replaced, I ordered a new battery from APC. Ordering was easy and shipment was fast. Turns out my UPS had more than a battery problem and the support staff at APC worked with me to solve the problem. Sometimes a product will fail and when that happens you can only hope the mfg will provide support; APC carries support and service to the highest level.
I would recommend this to a friend!
Written by a customer while visiting apc.com