Customer reviews from philips.com
Philips Sonicare - Airfloss Starter Pack - White
Average customer rating
3.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
240
4 Stars
96
3 Stars
53
2 Stars
38
1 Star
92
69%of customers recommend this product.
(
341 out of
493)
Customer Reviews for Philips Sonicare - Airfloss Starter Pack - White
Customer Rating
1
Stoped working after 2 month
on November 4, 2020
Posted by: M,Get.
Gender:Female
Easy to handel. But stoped working after a short time
No, I would not recommend this to a friend.
Response from philips.comBy Consumer care, February 9, 2021
Hi there,
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Jimbo420
Gender:Male
Verified Purchase:Yes
I like that I can fill it with mouth wash. But the button is very touchy and goes off before I’m ready. The battery has long life.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Pearly whites
Gender:Female
Verified Purchase:Yes
Best dental check-ups in years. Product works well for as long as it works.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sunshine88
Gender:Female
Verified Purchase:Yes
Air floss was charged regularly, I used it every nights. However it stopped suddenly after 9 months with no warning. It no longer work after charging. I took good care and never dropped it
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 19, 2021
Hi there,
Thank you for sharing your issue with us. We are sorry to hear that your AirFloss has stopped working. We suggest charging your device for a full 24 hours, until the light indicators mark that the device is fully charged. If this doesn't cause a positive reaction, we kindly ask you to reach out to our consumer support. Our team will be happy to assist you further. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your issue with us. We are sorry to hear that your AirFloss has stopped working. We suggest charging your device for a full 24 hours, until the light indicators mark that the device is fully charged. If this doesn't cause a positive reaction, we kindly ask you to reach out to our consumer support. Our team will be happy to assist you further. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Excellent tool to help keep good oral hygenie
on September 10, 2020
Posted by: Andrew Windsor
Gender:Male
Verified Purchase:Yes
Clean the gaps between teeth, especially the big ones that hold food, which corrodes teeth.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Defective products
on August 10, 2020
Posted by: DrMarkK
Gender:Male
I have purchased several and the last one was replaced after it stopped working after a few months. The replacement lasted about six months. It's great when it works; however, they need to fix the glitches before I'll purchase another.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 13, 2020
Thanks for your review on the Sonicare AirFloss, Mark. We are sorry to hear your Sonicare is acting up, and can imagine this is quite inconvenient, especially since this was a replacement. We hope you give the AirFloss a second chance by trying some trouble shootings. First, we recommend fully charging the appliance for 24 hours while using the original charger and trying other power outlets. If you have further questions or need assistance, please feel free to contact us on Facebook (@Philips) or Twitter (@PhilipsCare), so we can assist you further.
Kind regards,
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
3
Easy to use but expensive and does not last
on August 8, 2020
Posted by: DaRuMaCa
Gender:Female
THe design is great, its easy to hold and the triple bburst of air and liquid is effective in keepying my gums health. The cons: The product does not last. This is my second in less than two years. I have registered it and will keep a hard copy of the invoice and the registration so I can claim under the 2.5 year warranty if this one give up prematurly.
Written by a customer while visiting philips.com
Customer Rating
1
Quality Needs Work
on August 6, 2020
Posted by: SMPT
Product leaks around the nozzle. When they sent me a replacement AirFlosser it was worst.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 13, 2020
Thanks for taking the time to write this review. We are sorry to hear your Sonicare has some issues leaking around the nozzle. This must be quite inconvenient, especially since you already tried to replace the appliance. Allow us to offer some trouble shootings for this. If the leakage is coming from the nozzle area, try to remove and re-insert to ensure that the nozzle is fully inserted. There should be a small gap between the nozzle and the handle, but this is normal. Should you have questions or need further assistance, please don't hesitate contacting us on Facebook (@Philips) or Twitter (@PhilipsCare).
Kind regards,
Kind regards,
Written by a customer while visiting philips.com