Customer reviews from philips.com
Philips Sonicare - Airfloss Starter Pack - White
Average customer rating
3.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
240
4 Stars
96
3 Stars
53
2 Stars
38
1 Star
92
69%of customers recommend this product.
(
341 out of
493)
Customer Reviews for Philips Sonicare - Airfloss Starter Pack - White
Customer Rating
2
Great Flossing Tool...short lived for the price!
on August 10, 2014
Posted by: Jeff1406
Gender:Male
This tool is great for flossing....however, it lasted six months before dying. This experience suggests it is NOT worth the expense paid for the product. Make it last at least a year and then maybe it would be worth it.
Pros: great at flossing so long as it works
Cons: lasted only 6 months!
No, I would not recommend this to a friend.
Response from philips.comBy RK, Philips WebCare, August 13, 2014
Hello,
We are not happy to hear about your experience with our Philips Sonicare AirFloss. Your product carries a warranty of 2 years and in this instance, we would best recommend you to contact our Consumer Care team on the following link: http://philips.to/1lvKHwx under the Toothbrushes / Sonicare section and our representative with expertise in handling this product will be happy to help you. Thanks.
We are not happy to hear about your experience with our Philips Sonicare AirFloss. Your product carries a warranty of 2 years and in this instance, we would best recommend you to contact our Consumer Care team on the following link: http://philips.to/1lvKHwx under the Toothbrushes / Sonicare section and our representative with expertise in handling this product will be happy to help you. Thanks.
Written by a customer while visiting philips.com
Customer Rating
5
Great product.
on August 8, 2014
Posted by: HappySmiles2014
Gender:Female
I love my AirFloss. I am a dental hygienist (30+ years), looking for innovative ways to remove inter-proximal plaque. I have tried every type of floss and interdental cleaning device that is on the market. I am so pleased with this new technology, that I am purchasing the AirFloss for family and friends for Christmas.
The use of oral rinses may be therapeutic. When you have completed the use of the AirFloss, refill the reservoir with water and flush the unit by discharging enough water to remove the oral rinse.
The AirFloss is easy to remove plaque from crown margins, veneers, braces and implants. Just make sure the jet of water/air is perpendicular to the tooth or implant surface.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Clarify to consumer that only water can be put in the "well."
on July 19, 2014
Posted by: Wildcats
Gender:Female
You cannot put any liquid inside the well other than water. The alcohol in other liquid products such as Listerine will cause it to stop working. Try rinsing out the well and the nozzle and it will start again. Great idea as a replacement for flossing, Philips just needs to warn the consumer regarding "use WATER only."
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Great product - Except for longevity.
on July 5, 2014
Posted by: Billus
Gender:Male
I really liked the product as a whole. The design is ergonometric and easy to keep clean.
The reservoir could be larger, but this is really minor. The major problem is it completely stopped working within 7 months of service.
The reservoir could be larger, but this is really minor. The major problem is it completely stopped working within 7 months of service.
Pros: cleans well, nice design
Cons: only lasted 6 months
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Works great....when it works
on June 22, 2014
Posted by: DJAnderson
Gender:Female
I loved this product for the five months it worked. Used it daily without fail and felt like it was better than my expectations. However, it has now stopped working. In addition, I have had to replace the nozzles twice as they cracked and sprung leaks. I am so disappointed that something that I spent quite a bit of money on only worked for a short period of time. I am waiting to see if Phillips will stand behind their product or not and that will determine if I ever buy another product from them again or not. Proceed with caution when purchasing this product!
Pros: teeth feel great
Cons: nozzles sprung leaks, product quit working
No, I would not recommend this to a friend.
Response from philips.comBy AM, Philips WebCare, June 26, 2014
Hi, its sad that your Sonicare AirFloss has stopped working. Since your AirFloss is under warranty, we would request you to contact our Consumer Care Team on the following number and they'd be glad to assist you to have the problem resolved.
Consumer Care Team - 1-800-682-7664
Monday – Saturday 9:00 AM – 9:00 PM EST
Sunday 9:00 AM – 6:00 PM EST
Excluding Major Holidays.
You can also contact them via Live Chat and one of our representatives will help you out. Please access the following link for the same: http://bit.ly/1iKXzhb .
Consumer Care Team - 1-800-682-7664
Monday – Saturday 9:00 AM – 9:00 PM EST
Sunday 9:00 AM – 6:00 PM EST
Excluding Major Holidays.
You can also contact them via Live Chat and one of our representatives will help you out. Please access the following link for the same: http://bit.ly/1iKXzhb .
Written by a customer while visiting philips.com
Customer Rating
5
Wonderful
on June 2, 2014
Posted by: Helen78
Gender:Female
My mouth feels like it's just been to the dentist every time I use this.
Pros: ease of use
Cons: wobbly base.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Great product while it works.
on May 11, 2014
Posted by: flying007
Gender:Male
Great product when it works. Unfortunately, not much use if it doesn't hold a charge. This is my second in just over 12 months. Will try another brand.
No, I would not recommend this to a friend.
Response from philips.comBy KJ, Philips Webcare Team, May 13, 2014
Hi Mark, it seems quite unusual. We thank you for bringing this to our attention. Please be informed that all our Philips Sonicare Toothbrushes have a 2 year warranty. Kindly contact our consumer care: http://ow.ly/wMSHl and they will be happy to assist you further. Thanks.
Written by a customer while visiting philips.com
Customer Rating
1
Great Idea But Don't Work
on March 16, 2014
Posted by: cleaner02
Gender:Female
I would recommend it because it is a great way to to clean between teeth BUT the unit fails within days, spent more time replacing 4 units than getting use out of it and just could not call the company back to replace another, each one would not work won't hold a charge when it's charging for days, then when you do get a serge of water out of it it dies in one shot, was to fed up replacing the units just threw them away.. I know you are a good company Phillps you need to work on this great idea with a real workable unit
Pros: good idea
Cons: each unit fails
No, I would not recommend this to a friend.
Response from philips.comBy HK, PhilipsWebcare, May 23, 2014
Hello,
Thank you for bringing this to our attention. We always appreciate consumer’s taking out time, to reach out to us with their feedback and suggestions. We will have your experience forwarded to our Product Development Team. We would also suggest you to contact our consumer care by accessing the given link: http://philips.to/19esV9w under “Toothbrushes / Sonicare." Our Consumer Care will be more than happy to help you.
Thank you for bringing this to our attention. We always appreciate consumer’s taking out time, to reach out to us with their feedback and suggestions. We will have your experience forwarded to our Product Development Team. We would also suggest you to contact our consumer care by accessing the given link: http://philips.to/19esV9w under “Toothbrushes / Sonicare." Our Consumer Care will be more than happy to help you.
Written by a customer while visiting philips.com