Customer reviews from usa.canon.com
Canon - MAXIFY MB5020 Wireless All-In-One Printer - Black
Average customer rating
2.3
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
5
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Canon - MAXIFY MB5020 Wireless All-In-One Printer - Black
Customer Rating
5
Fabulous Machine
on December 11, 2015
Posted by: apvista
from San Diego, California, United States
I am a lumber salesman, and I go through a lot of documents, printing, scanning and faxing. I had my Pixma for 5 years and I beat the heck out of it, I was very impressed with Canon products. When it came time to replace it, I did my research, and this Maxify MB5020 seemed to fit the bill perfectly... I read a lot of reviews and was surprised at many of the negative reviews, I was hoping that theses were folks that had issues with computers and equipment from the get go. despite very negative reviews, I went ahead and purchased The MB5020... I have had this for a couple of months now, and it gets hard daily use... I LOVE THIS PRINTER, it works great, many complained about the paper cassette sticking out, well, its flush with the out feed, sticking out is not a problem, and you can pull the cassette out just a bit and easily load different papers for specific tasks, I like that. The cassette holds a lot of paper, and is right up front, I like that too. The low ink consumption is real, I am still using the factory provided inks, wow... I read complaints about the software, sorry, the software works great, I like how I can add a scan preview, or not (I do) its easily customized... Also impressive is the WiFi and Airprint, I get details and orders etc in text all of the time, one button now prints these for me, awesome! I read complaints about the speed, well it has a quiet mode, but that will obviously effect speed, my quiet mode if off, and its blazing (quiet is a nice feature if you are working late though, just not fast)...I like the interactive touch screen, this woks very well, easy to change parameters, when necessary, and its very easy to understand and menu/navigation driven... Overall, I am more than pleased, and again my daily business work puts ALL aspects of this machine through heavy paces... And it has been delivering flawlessly, day after day, after day... For the money, I absolutely recommend this Machine, I am totally impressed, so much so, I felt compelled to counter the bad reviews, they just don't make sense. My neighbor is a very talented IT tech (my neighbor and friend for 25 years) He is always present when I get/ set-up new stuff... He loved this machine, and now he has my old Pixma, he replaced the printer head and its still going! You will not be disappointed with the Maxify MB5020
Written by a customer while visiting usa.canon.com
Customer Rating
5
Great addition to the home office
on April 9, 2015
Posted by: Selena N.
from Los Angeles, CA
I've been using the same canon printer FOREVER (the MP470) and recently made the switch to this model. I absolutely love it. It's a great size for the functionality it includes (it's not overly large like most printers that handle scanning, faxing, copying, etc) and it's wireless. The one thing I hated most in the world about my old printer was the fact that I had to wire in via USB. This printer solves all of those issues - plus it's fast and stores a large amount of paper so it's ready when you need it. I definitely recommend this for office, and home offices, alike.
Written by a customer while visiting usa.canon.com
Customer Rating
4
Works great, but not currently compatible with OS
on November 13, 2015
Posted by: Anonymous
from Washington, United States
I had to replace my old Canon printer when I had to update my OS to Yosemite. I've had this one about 2 months and love it. I had read reviews that it was too big, and people didn't like the paper drawer cover. It fits on my undercounter shelf just fine, and the cover is no problem. It's fast and prints well. However, I just updated to El Capitan, and discovered Canon doesn't have a driver for it yet! I hope they remedy that very soon, but am making do with printing documents from my phone (mobile is a very nice feature.)
Written by a customer while visiting usa.canon.com
Customer Rating
2
FAX Feeder causes lines after 2 months
on November 9, 2015
Posted by: DonR
from NJ
Wow. Used fax for 2 months and now I get lines.
I've cleaned it 4-5 times. Still get the line.
I've cleaned it 4-5 times. Still get the line.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Printer WIFI sucks
on October 27, 2016
Posted by: alokg73
from Los Angeles, CA
Had it for a few months then one day out of the blue it stopped detecting my network, even though all my other devices (tv, computer, phone) are doing just fine.
Tried everything and it still doesn't work. Google searches revealed many customers have had this same issue.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Good luck scanning
on March 29, 2017
Posted by: goldy426
from St. Louis, MO, United States
We bought this printer/scanner for our home office, yet it functions better as a door stop. It took us days to set it up (because the wifi part never worked). The scanning part still doesn't work. I think we should do an Office Space compilation and throw this thing out the window.
Word to the wise, spend a little more money and get a printer/copier/scanner that works for you, not makes you do hours of work to print/scan/copy.
Word to the wise, spend a little more money and get a printer/copier/scanner that works for you, not makes you do hours of work to print/scan/copy.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Completely Unreliable
on April 5, 2017
Posted by: Just me
from Houston, TX, United States
Spend more time trying to get it to print than actually printing. WIFI issues, just do a search and you will see the countless issues of the printer being connected but an error message saying the printer is offline. The printer simply wont work using WIFI.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
I do NOT recommend
on May 16, 2017
Posted by: highstrung
from Pennsylvania
Clumsy to install, paper does not feed through smoothly, grabs too many sheets at once or jams. NEVER again.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com