Customer reviews from frigidaire.com
Frigidaire - Gallery 30" Built-In Gas Cooktop - Stainless-Steel
Average customer rating
4.6
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
181
4 Stars
59
3 Stars
17
2 Stars
5
1 Star
2
93%of customers recommend this product.
(
163 out of
176)
Customer Reviews for Frigidaire - Gallery 30" Built-In Gas Cooktop - Stainless-Steel
Customer Rating
1
Horrible quality
on June 20, 2021
Posted by: McThunderDad
This was my only option from my builder, all of the control knobs have snapped off within the first year. Several people in my neighborhood have had the same issue. New knobs are ridiculously expensive to replace. Do NOT purchase.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, June 24, 2021
Hi,
We are truly sorry for your experience with your cooktop. We would love to review any and all options of assistance for you and your family. Please be on the lookout for an email for further assistance. -R'Shaye
We are truly sorry for your experience with your cooktop. We would love to review any and all options of assistance for you and your family. Please be on the lookout for an email for further assistance. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
4
works great - details, not so good
on November 9, 2016
Posted by: Dantedo12
from Buffalo, NY, United States
[This review was collected as part of a promotion.] This is a beautiful stovetop and works great. However.. details - the little stoppers keeping it from scratching fell off every time i lift it to clean, already causing scratches on the stovetop. 3 are now missing. Be aware that the grates are extremely heavy to lift off to clean.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features and also looks great!
on July 13, 2016
Posted by: Sue49
from Chicago, IL, United States
Bought this one month ago and I'm so happy with it.It's also so easy to clean.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
good product but can be improved.
on November 14, 2016
Posted by: charlieBG
from Buffalo Grove, IL, United States
[This review was collected as part of a promotion.] I have had this cook top for about a month. My wife has been very happy to use it, which I knew mostly due to the reason of faster response compared to our previous electric cook top. Installation was easy. I liked the tilted knob panel. The knob control appeared smooth and efficient. My biggest complain is the distance between the flame and the grid being too much, which I believe wastes quite a bit energy. I would not have any hold-back to recommend this product if without this drawback. Hope Frigidaire will have a lower grid. Also if total 4 grids instead of 2 bigger pieces are equipped, cleaning would be easier. It is pretty warm at the bottom of this cook top during cooking.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 8, 2016
charlieBG, thank you for sharing your valuable feedback on your cooktop. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other inquiries. Have a great day! Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Chipped after one week
on May 20, 2018
Posted by: Jenagirl77
from Haymarket, VA
[This review was collected as part of a promotion.] I used my cooktop probably three times the first week I moved into my brand new house and the black coating chipped. I will be seeking warrantee info on this
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 21, 2018
Hi Jenagirl77!
We thank you for taking time out to bring your concerns to our attention.
So that we are able to locate the cause of your experience, please contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We thank you for taking time out to bring your concerns to our attention.
So that we are able to locate the cause of your experience, please contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this stove top.
on July 1, 2015
Posted by: Bridges13
from Houston, TX, United States
I bought a new house containing this stove top and I love it. I like how easy it is to clean because the top is only two pieces instead of four like in a love of gas stove tops. Also the burner tops come off so you can clean them easily.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Looks nice and works
on April 26, 2016
Posted by: DanielK35
from Prairieville, LA, United States
This was in the new house I bought. No complaints. I like the spacing of the large burners- you can actually fit two large pans on this cook top.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Builder choice
on May 22, 2016
Posted by: TGSs
from Texas, United States
This unit was part of the builder grade appliances. But I do like it.
I would recommend this to a friend!
Response from frigidaire.comBy Matt, Online Outreach Specialist, May 25, 2016
Hello! I am sorry to hear that you are not satisfied with the cooktop. Please reach out to us directly for any assistance that can be provided.
Written by a customer while visiting frigidaire.com