This purchase was a replacement for a Brother 8840DN that I had purchased in 2005. That machine was a workhorse. It copied, scanned, faxed and printed. I loved the fact that it used a high-capacity laser toner cartridge which lasted a little over a year based on my output. When it started having ADF problems (paper not feeding properly) I purchased the 8480DN in December 2011 because I could not afford to be without a fax and scanner for more than a day. The ADF was fixed on the 8840 and it worked like a charm so I gave it to my sister to use as their primary printer. I love the 8480 for all the same reasons as the 8840, but it's also faster feeding and printing. It scans beautifully. The software that comes with the printer works great with Windows 7 and XP. Brother was ahead of it's competitors with this design.
Great machine for the money. Not using separate printers and scanners after buying our first 8480. We are now replacing printers and scanners in all nine of our offices with Brother all in one units.
I need a black only machine since I do mainly invoices but it also has a scanning color feature in case I need it. Has trouble with the thicker paper stock unless you choose menu 1,2,1,2. Pleased!
Overall I have had good service from my Brother printers and whenever I've had to contact tech support my questions and problems where solved right away.
It would be nice to have a better trouble shooting section in the owners manual IE: If you start getting lines on your printed pages,( Drum wearing out), what causes the printer to squeak or squeal sometimes at the start or finish of a print job ??? etc.
This is the perfect all-in-one for a small business (legal). Installed in less than 5 minutes, fully compatible with the network, and when i purchased a new, Windows 7 64 bit computer, the transition was just as simple. Scan to pdf is now an indispensable aspect of litigation, as almost all Courts are electronic filing, and this machine makes scanning an almost pleasant task.