Customer reviews from jbl.com
JBL - Earbud Headphones - Black
Average customer rating
3.9
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
23
4 Stars
7
3 Stars
10
2 Stars
7
1 Star
1
68%of customers recommend this product.
(
27 out of
40)
Customer Reviews for JBL - Earbud Headphones - Black
Customer Rating
5
on December 20, 2016
Posted by: Philip626
What a good headphone. The sound is amazing for the price. I like the design.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Broken
on December 16, 2016
Posted by: Badboy
from California, United States
Unfortunately the right earpiece was not together in one piece and the was dangling from its wiring.
I'm planning to send the item back for an exchange when I get back from vacation
I'm planning to send the item back for an exchange when I get back from vacation
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great Sound, Don't Fit my Small Ears Well
on December 12, 2016
Posted by: JoeMoto
from Portland, OR, United States
The E10's sound great, when you can get them to fit. I just can't get mine to fit. No matter which size buds I use, they fall out just sitting and listening. Forget working out with them. But the sounds is great. I'm going to look for some different style / type of buds to see if I can get them to fit.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Left side stopped working after 2 months of use.
on December 6, 2016
Posted by: kkbb
from DC
Left side stopped working after two months of minimal, stationary use at a computer.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , December 7, 2016
Thank you for taking the time to provide us with your feedback. I can see that you have already assisted by our Customer Service team. I'm glad that it has been taken care of.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound, poor quality.
on December 4, 2016
Posted by: Thomas R
from Florida
I bought these headphones about 4 months ago. They were used almost daily for my work. Music and audiobooks sound great. The microphone is great for answering calls and the button next to it allows quick pausing for when I have to talk with customers.
Unfortunately, the build quality of these headphones is poor. Within a month, the right ear bud split, leaving part of it in my ear. I managed to tape it together for further use, but the left one soon did the same. It looks like the glue used to keep the buds together isn't applied liberally enough or is of poor quality.
I failed to keep my receipt and packaging, having had few issues with previous jbl products. I am regretting that decision now.
Overall, if the durability of these headphones had matched the price, I would have easily rated them 5 stars. However, because of the breakage early on, I recommend you invest your money elsewhere.
No, I would not recommend this to a friend.
Response from jbl.comBy Joe G at Customer Service, Customer Support , December 7, 2016
We are sorry to hear that you were not satisfied with our product. Your feedback is highly appreciated and will help us to improve our ability to serve you and other JBL customers.
Please submit a request at www.jbl.com/contactus for information regarding your warranty options, thank you.
Please submit a request at www.jbl.com/contactus for information regarding your warranty options, thank you.
Written by a customer while visiting jbl.com
Customer Rating
3
It won't work on my laptop
on November 7, 2016
Posted by: Marce
from Bogotá, Colombia
It won't work with my laptop, windows 8.1, and there is no controller available on you page :(
Written by a customer while visiting jbl.com
Customer Rating
4
Best headphone in your hand
on October 29, 2016
Posted by: Ake Zanta
from Bangkok Thailand
I like my headphone Jbl synchros E10.It amazing sound
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound quality!
on October 22, 2016
Posted by: Wa8t
from Fort Lauderdale, FL, United States
I recently purchased a set of these at a airport shop due to loosing my original apple headphones and wanted to listen to music on the plane without disturbing the other passengers. Sound quality is great, great bass, treble and great vocals. But my only complaints are, the remote only has stop/play and no volume control, they don't stay secure in the ear, even when staying still they fall out and the rubber piece at the end either stays in the ear or falls off. Wish they had earhooks and because of this I give them 3 stars.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com