Customer reviews from jbl.com
JBL - Bluetooth Wireless Stereo Earbud Headphones - Blue
Average customer rating
2.6
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
6
4 Stars
16
3 Stars
13
2 Stars
6
1 Star
25
44%of customers recommend this product.
(
25 out of
57)
Customer Reviews for JBL - Bluetooth Wireless Stereo Earbud Headphones - Blue
Customer Rating
3
Sounds good
on January 5, 2016
Posted by: M8SE219
from Gary, IN, United States
They sound good but they won't stay in the ears with movement and while on the phone the receiving end can't hear unless I take the mic side out and talk into it. Please make a better design for the ears.
Response from jbl.comBy The JBL Team, Customer Service, January 13, 2016
Thank you for your review. We appreciate all customer feedback. This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
3
Adequate/Does the job
on January 8, 2016
Posted by: thrice6985
from Minneapolis, MN, United States
I've been using the headphones for about a month or so. They seem to do the job. The sound quality is ok but there seems to be a lack of any bass tone whatsoever. The only benefit it seems from the wire between the pieces is to keep them together and to provide an on/off switch. The USB charger piece seems simple enough. The complaint I have about this product is the bulkiness of the headphone pieces. Even with the smaller ear pieces attached, they are not very comfortable. I find myself shoving them further and further into my ears to get them to stay in, making them more uncomfortable. Then just sitting at my desk, with the wire around the back side of my neck, it always seems to get caught on my shirt or stick to my neck and pull a piece out just enough to start to fall. The other thing is the on/off button only has that one function. It does not allow you to do a remote search via Siri or Google voice like most bluetooth headsets. It simply has volume up/down and on/off. A bit of a waste of an opportunity by JBL. Again they work, I got them for a decent price, but they could do better.
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, January 14, 2016
Thank you for your review. We appreciate all customer feedback. This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused.
Customer Support 1-800-366-4525
Customer Support 1-800-366-4525
Written by a customer while visiting jbl.com
Customer Rating
2
Bad charging
on January 11, 2016
Posted by: KINGMIKO
from Edmonton, AB, Canada
I used the earbud just once after that i never had the chance to use it because its not charging anymore
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, January 14, 2016
Hello,
Thank you for your inquiry. We appreciate all your feedback. This product carries a 1 year manufacturers warranty. Please contact our support center at 800-336-4525 for troubleshooting a possible fix or requesting an return authorization under warranty replacement. We apologize for any inconvenience caused.
Thank you for your inquiry. We appreciate all your feedback. This product carries a 1 year manufacturers warranty. Please contact our support center at 800-336-4525 for troubleshooting a possible fix or requesting an return authorization under warranty replacement. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
1
Out of Order after 1 1/2 year
on January 12, 2016
Posted by: Headstrong
Bought it 1 1/2 years ago and the headphones already don´t work anymore (they can´t be recharged for some reason). Bad product!
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, January 15, 2016
Hello,
Thank you for your inquiry. We appreciate all your feedback. This information is conveyed to the proper departments as to improve on current and future product designs. This product carries a 1 year manufacturers warranty. Please contact our support center at 800-336-4525 for troubleshooting a possible fix or requesting an return authorization under warranty replacement. We apologize for any inconvenience caused.
Thank you for your inquiry. We appreciate all your feedback. This information is conveyed to the proper departments as to improve on current and future product designs. This product carries a 1 year manufacturers warranty. Please contact our support center at 800-336-4525 for troubleshooting a possible fix or requesting an return authorization under warranty replacement. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible product and customer service
on January 14, 2016
Posted by: Lpayne21
from Spotsylvania, VA, United States
I bought these ear buds as a Christmas gift for someone with an IPHONE. They said the features wouldn't work and the sound quality was awful.
No, I would not recommend this to a friend.
Response from jbl.comBy Randy, Customer Support, January 20, 2016
Thank you for your review, I can understand your concern. Please contact us by visiting the support link above, we will be more than happy to exchange your unit under warranty
Written by a customer while visiting jbl.com
Customer Rating
3
Not too comfortable hang over the ears
on January 14, 2016
Posted by: Cool3737
from San Francisco, CA, United States
I'm using this headphone more then 2 weeks now, still not feel comfortable when hang over my ears and also this headphone design is not easy to be stable on the ears, very easy to drop off. If you have a big head don't buy this because the length is too short for you.
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, January 20, 2016
Hello,
Thank you for taking the time to submit this review. We appreciate the valuable feedback. This information is conveyed to the proper personnel for improving current and future product designs. Please contact our support center at 1-800-366-4525 for further assistance with a possible exchange. We apologize for any inconvenience caused.
Thank you for taking the time to submit this review. We appreciate the valuable feedback. This information is conveyed to the proper personnel for improving current and future product designs. Please contact our support center at 1-800-366-4525 for further assistance with a possible exchange. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
1
Regrettably the ear buds wont stay in my ears
on January 14, 2016
Posted by: FITZ
from San Diego, CA
I am sure that they may sound good but the ear buds fall out. I have tried all the different ear pieces but no luck.
Response from jbl.comBy Randy, Customer Support, January 20, 2016
Thank You for your review, I do apologize that this did not meet your requirements if you have any other questions you may contact our support line and they can give you more information on an exchange.
Written by a customer while visiting jbl.com
Customer Rating
4
Nice sounding...
on February 12, 2016
Posted by: Fermart7
from San Bernardino, CA
Purchased these a few weeks ago. Sound is clear and the high's are great. The low's however are not what I expected. But, never the less I would buy them again. Or, if you have them constantly slip off, it your ears man...I'm using the medium buds and I can't shake them off if I tried. Battery last a while, but then again I just had them for a couple...overall a good value pair of earbuds.
I would recommend this to a friend!
Written by a customer while visiting jbl.com