Customer reviews from jbl.com
JBL - Bluetooth Wireless Stereo Earbud Headphones - Blue
Average customer rating
2.6
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
6
4 Stars
16
3 Stars
13
2 Stars
6
1 Star
25
44%of customers recommend this product.
(
25 out of
57)
Customer Reviews for JBL - Bluetooth Wireless Stereo Earbud Headphones - Blue
Customer Rating
1
The battery isn't long
on February 6, 2015
Posted by: Ana gomes
from Brazil
Since I bought this headphone it never played more then 30 minutes! I'm very disapointed!
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound terrible design for working out
on April 4, 2015
Posted by: tbell
I received these as a Christmas present and was thrilled to have wireless headphones to work out in. While they are very tough (survived multiple runs in the rain and an inadvertent trip through the washing machine) they don't like to stay in your ear when working out. I am constantly re-adjusting them on my long runs which both slows me down and irritates me.
Written by a customer while visiting jbl.com
Customer Rating
2
Battery life not great
on May 4, 2015
Posted by: Pongaz
from Johannesburg, Gauteng, South Africa
I made an impulse buy at the airport a few weeks ago and I am still trying to figure out whether I made a mistake. The battery life seems to be quite bad on my headset (not sure if its a bad head set or this is standard?). Sometimes when I put my phone in my back pocket the bluetooth seems to cut off. I will take into shop to get some feedback. But pretty disappointed at this stage
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
1
Mistake
on June 17, 2015
Posted by: Akzuae
from Dubai - UAE
Very low lifetime. Looks like the swat was the problem for my jbl. The result is 1 month lifetime.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
2
functional
on September 15, 2015
Posted by: alicia
from Frisco, Tx
i have had for about 3 months...for the cost and JBL name, I am very disappointed. Direction sheet that comes in the box tells you nothing. The so called manual is wasted paper in 3 languages. You have to figure out "how to" by pictures which is great in concept but you quickly discover it is limited. NO info/instructions on the accessories that come with it, like 'how to' change the ear pieces or the proper direction for the orange silicon ear pieces that are suppose to help keep in your ear. And while they don't fall out of my ear, they don't stay in comfortably. I am CONSTANTLY having to push them back in, and all I use them for is to listen to music at my desk while working. Not exercising or any active movement. Sound is high (like listening to a radio with NO bass), my cheep plug in ear buds have a better depth of sound.
No, I would not recommend this to a friend.
Response from jbl.comBy Customer Support, October 7, 2015
Thank you for your review. We can understand your concerns. Please contact us by selecting the support link and we can send instructions and a quick start guide. As for the ear pieces, it comes with 3 sizes (S, M, L), if it keeps falling out try using the large size. The lack of bass is likely caused by the earpad not sitting all the way inside the ear. There needs to be a tight seal for proper reproduction. Please don't hesitate to contact us if you have further questions.
Written by a customer while visiting jbl.com
Customer Rating
2
Decent sound, difficult pair-ability
on December 13, 2015
Posted by: JHo8579
from San Antonio, TX, United States
The sound is fine (lower registers don't present well at all), and there's no back or forward functionality. The initial release from cords really got me excited about the product, but after a week with them I'm sending them back for a different model.
They didn't fit well in my ear at first, and kept falling out. After I added the orange wings to them, though, they stopped falling out of my ear and stayed in the whole time. I haven't tried running with them but I don't think they'd have trouble with the wings connected.
My problem is mainly with pairing and connections. I have a Galaxy S5, a Lenovo laptop, and a PlayStation 4. It pairs immediately with my S5, and my Lenovo, but fails to pair with my PS4, claiming there's no compatible (for lack of a better term) drive. In other words, it'll take a very specific update to the PS4 to connect. Unlikely. And although it pairs with my Lenovo, it fails to connect to the computer, so when I want to study with my headphones in, I can't do that with these.
Overall they're fine if you want an okay sound that'll only pair with mobile devices, and has trouble staying in your ear.
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, December 29, 2015
Thank you for the feedback. We greatly appreciate it. This product carries a 1 year manufacturers warranty. Please contact our technical support center at 1-800-336-4525 to troubleshoot or request an RA (Return Authorization) under warranty replacement be submitted. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com
Customer Rating
4
Fantastic
on December 19, 2015
Posted by: Dj Uncle Tone
from New York, NY, United States
These headphones turned out to be better than I thought.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Great sound???
on January 3, 2016
Posted by: run801
from Salt Lake City
Maybe the ones I purchased are defective, but I cannot understand how any review could give these more than a one (or zero) star. I've tried using the different ear pieces, but the sound is not even close to a set of $12 earbuds.
No, I would not recommend this to a friend.
Response from jbl.comBy The JBL Team, Customer Service, January 13, 2016
Hello,
Thank you for your inquiry. We appreciate all your feedback. This product carries a 1 year manufacturers warranty. Please contact our support center at 800-336-4525 for troubleshooting a possible fix or requesting an return authorization under warranty replacement. We apologize for any inconvenience caused.
Thank you for your inquiry. We appreciate all your feedback. This product carries a 1 year manufacturers warranty. Please contact our support center at 800-336-4525 for troubleshooting a possible fix or requesting an return authorization under warranty replacement. We apologize for any inconvenience caused.
Written by a customer while visiting jbl.com