Customer reviews from jbl.com
JBL - On-Ear Bluetooth Headphones - Black
Average customer rating
3.4
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
41
4 Stars
25
3 Stars
17
2 Stars
11
1 Star
26
65%of customers recommend this product.
(
72 out of
110)
Customer Reviews for JBL - On-Ear Bluetooth Headphones - Black
Customer Rating
5
Great headphones.
on January 4, 2015
Posted by: phydeauxt
from Helena, MT, United States
The headphones work great. Good sound quality. The microphone is clear. I love the wireless. Downside is the instruction manual is nearly useless. I tried finding better instructions on the website, but it's not available. Same useless manual. No useful YouTube video either. Got it figured out through trial and error.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Great Headphones, But.....
on August 12, 2015
Posted by: Kstout
from Oklahoma City, OK, United States
My 12 year-old daughter bought a headset. They worked great once we got them charged and paired with her phone. The only issue is with the USB charging cable. My wife vacuumed the cord and shredded one end. No problem, just get another cord I thought. Wrong! I ordered a new 3.5 mm cable on Amazon per the specs listed with the product. The specs are wrong. Its a 2.5 mm cord. No one carries it in stock and JBL does not sell cables online. The RadioShack where we purchased the headphones does not have these cables. So beware, lose or damage the charging cable and your going to have a difficult time finding a cable. So we will wait another month for a cable to ship from China. Thanks JBL for picking a odd size charging jack. #JBLmydaughterisdisapointed
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
5
Good price, average quality
on November 9, 2016
Posted by: Milton
from Brazil
Like everything else in Brazil, the products are more expensive than in the USA.
At half the price I would buy the same product in the USA.
It has a reasonable quality of sound, the bass is still weak, the treble with a little distortion when the volume of the music is too loud.
At half the price I would buy the same product in the USA.
It has a reasonable quality of sound, the bass is still weak, the treble with a little distortion when the volume of the music is too loud.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome sound quality, features and easy to use
on April 13, 2016
Posted by: Anuj
from Chicago, IL, United States
Got them as a gift from my best buddies, absolutely loving it. Great sound quality and user friendly.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great
on May 17, 2016
Posted by: ALPAGOT
from İstanbul, Türkiye
I AM SOO HAPPY , ı recommend this products for total satisfaction
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
PIECE OF GARBAGE
on December 26, 2014
Posted by: alexcicero
from Toronto, ON, Canada
Bought these wouldnt pair with my laptop and wouldnt work with my ipod even when plug in.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
1
Not connecting to Windows 7
on April 2, 2015
Posted by: Alik
from Yahud, Yehud, Israel
Brand new.
Not connecting to Windows 7.
No driver found and JBL don't provide drivers.
What???
Not connecting to Windows 7.
No driver found and JBL don't provide drivers.
What???
No, I would not recommend this to a friend.
Response from jbl.comBy Customer Support, Customer Support, April 6, 2015
You do not need special drivers for this speaker. When it comes to Bluetooth, there are two different types of Bluetooth transmission, one for headset/talking on the phone, and another for stereo audio listening. You can have one without the other, or both. But your computer, if you want it to communicate with the E40BT headphones, MUST have the ability to transmit stereo audio Bluetooth. Most older computers don't have this ability, or they have it but have not been set up for it. And most laptops come setup for headset Bluetooth, but not Stereo Audio.
For example, I tried to connect my laptop to my Bluetooth speaker, on and off, for months. It never worked, and I couldn't understand why. Bluetooth was working on the laptop, but it wouldn't see my speaker. Then one day, on a whim, I went into my control panel and clicked on the Bluetooth icon. This began a complete setup wizard and installed everything necessary for Bluetooth Stereo Audio. After that, all was fine.
Please check your Bluetooth capability of your computer. If the computer does not have the hardware necessary to support STEREO AUDIO BLUETOOTH, this means the computer is not compatible with these speakers.
For example, I tried to connect my laptop to my Bluetooth speaker, on and off, for months. It never worked, and I couldn't understand why. Bluetooth was working on the laptop, but it wouldn't see my speaker. Then one day, on a whim, I went into my control panel and clicked on the Bluetooth icon. This began a complete setup wizard and installed everything necessary for Bluetooth Stereo Audio. After that, all was fine.
Please check your Bluetooth capability of your computer. If the computer does not have the hardware necessary to support STEREO AUDIO BLUETOOTH, this means the computer is not compatible with these speakers.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible Overall
on August 29, 2015
Posted by: Anonymous
from None of your business?
The headphones are possibly the least comfortable things I have stuck on my head and when connected to a Windows device via Bluetooth, it defaulted to and wouldn't change from what the Audio Manager calls "Telephone Quality", and it was telephone quality, if I must say, worst than telephone quality. I am so glad it didn't cost a dime to me.
No, I would not recommend this to a friend.
Response from jbl.comBy Customer Support, October 15, 2015
Thank you for your review. I can understand your concern. This issue has to do with the settings in Windows and not the headphones itself. You may need to update your bluetooth drivers. A faulty driver causes the issue you are experiencing. Please contact your computer manufacturer for the correct drivers.
Written by a customer while visiting jbl.com